ac4dut@r.postjobfree.com

Employment

GoHealth Chicago, IL

Seasonal Benefits Advisor September 2017 - December 2017

• Handle inbound/outbound sales inquiries to effectively sell health insurance plans and products via phone to customers (no cold calling);

• Assist individuals through the important decision-making process of selecting a health plan that matches their needs with the optimal product and service;

• Quickly grasp new concepts and product offerings, including Major Medical, Medicare Advantage, Medicare Supplement, Prescription Drug Plans, and other ancillary health products;

• Guide consumers through the health insurance policy selection and application process and serve as subject matter expert for health insurance enrollments;

• Learn and adapt quickly, while following internal, State and Federal policies and procedures;

• Provide an excellent consumer experience for all callers, and be passionate about helping the aging and disabled community;

• Excellent communication and interpersonal skills;

• Outstanding customer service;

• Computer proficiency, including the Microsoft Office Suite;

• Ability to communicate clearly and effectively, with both consumers and co- workers, and;

• Ability to work in a fast-paced, exciting, and performance-driven environment. Conduent Crown Point, IN

Medicaid Eligibility Specialist August 2015 - August 2017

• Handle inbound/outbound inquiries to effectively assist State of Indiana residents (no cold calling);

• Quickly grasp new concepts;

• Guide consumers through policy and application process and serve as subject matter expert for enrollment;

• Learn and adapt quickly, while following internal, State and Federal policies and procedures;

• Provide an excellent consumer experience for all callers, and be passionate about helping the aging and disabled community;

• Excellent communication and interpersonal skills;

• Outstanding customer service;

• Computer proficiency, including the Microsoft Office Suite;

• Ability to communicate clearly and effectively, with both consumers and co- workers, and;

• Ability to work in a fast-paced, exciting, and performance-driven environment. CFA Staffing, Inc. Indianapolis, IN

Temporary Employee August 2014 - August 2015

• Ability to complete online/webinar training over several months for possible employment for the Indiana Modernization Project;

• Ability to type minimum 30 w.p.m.;

• Ability to multitask-using multiple systems and screens while talking on phone;

• Provide an excellent consumer experience for all callers;

• Excellent customer service, communication and interpersonal skills;

• Computer proficiency, including Microsoft Office Suite;

• Ability to communicate clearly and effectively, with both consumers and co- workers, and;

• Ability to work in a fast-paced environment.

Licenses

Life and Health Insurance Expires: September 2019

Education

National Latino Education Institute Customer Service Certificate Malcolm X College Basic Accounting Certificate

References Available Upon Request

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