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Technical Support Information Technology

Fort Hood, Texas, 76544, United States
February 07, 2018

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Samuel D. Woodberry Jr.

254-***-**** H 125 Coleton Drive

254-***-**** C Copperas Cove, Texas 76522

Citizenship: US Veterans Preference: 10

Experience: Over 23 year in the Information Technology Field

Clearance: Active Top Secret w/SCI

Work Experience

System Admin 02/17– Present

USAOTC, 22nd, Century Technology Inc. S: Dave Fitzgerald

BLDG 91012 Station Ave P: 254-***-**** May contact

West Fort Hood, Texas 76544 Full time (40 hrs. per week)

Duties: Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. Ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff, volunteers, and Partners. Assist Technician with technical issues in performing troubleshooting methods in activities include the definition of needs, benefits, and technical strategy; and design equipment configuration. Support of operations staff in executing, testing and rolling-out the solutions. Primary responsible for the exchange backup server and print server.

Work Experience

PC Technician 01/15 – 01/17

USAOTC, STG, INC S: Ryan Bellamy

BLDG 92074B Supply Road P: 254-***-**** May contact

West Fort Hood, Texas 76544 Full time (40 hrs. per week)

Duties: Provides Customer Services and technical assistance to users of automated data systems. Support users at various location throughout area footprint. Troubleshoot printers, computers, and all necessary equipment for all assigned and authorized users. Issue equipment as required to support the mission. Assist peers with daily operations as needed. Reimaged numerous computers to assist users at other military installations. Updates database for the purpose of documenting service tickets for technical support. Insured that all computers were up to date with the latest anti-virus and software. Replaced damaged parts as needed. Maintain operator level privileges in support of user accounts. Upgrade and installs workstations with new and approved technology and software.

Work Experience

Senior Information Systems Technician 01/12 – 03/13

1st Infantry Division, G6 MSE S: Andrus Landry

580 1st Division Road P: 706-***-**** May contact

Fort Riley, Kansas 66442 Full time (40-50 hrs. per week)

Duties: Managed and administered the Division SharePoint portal for supporting users residing at three stateside army posts and forward deployed elements with minimal personnel. Installs, troubleshoot, and configure hardware/software and communication applications

Ensure IT systems through full compliance with the Department of Defense procedures and policies. Perform onsite analysis, diagnosis, and resolution of desktop, networking, telephony and other IT-related problems for end users. Setup, configure & monitor end-to-end system performance & reliability monitoring. Plan, coordinate, communicate and execute releases of application and system updates.

Division Information Systems Technician 12/10 – 12/11

1st Cavalry Division, G6 S: Dale Dareing

1301 Battalion Avenue P: Unknown

Fort Hood, Texas 76544 Fulltime (40-70 hrs. per week)

Duties: Installation, configuration, management, troubleshooting, and sustainment for all base information systems in the division and brigade while supporting all garrison and tactical office automation operations. Support services to over 4000 users, to include foreign nationals during deployment to Iraq, rotations to national and joint training centers and countless digital and field exercises. Administered Active Directory working closely with adjacent personnel, assist users in account creations to satisfy the needs. Daily administration of user access accounts using Active Directory services and Microsoft Exchange management shell (Microsoft Server 2003/2008). Maintain a continuing awareness of technical and tactical changes. Provided informal training.

Brigade Senior Systems Administrator 03/07 – 12/10

4th Brigade Combat Team, 1st Cavalry Division, S6 S: Reginald Satterwhite

62nd and Battalion Avenue P: 254-***-**** May contact

Fort Hood, Texas 76544 Fulltime (40-55 hrs. per week)

Duties: As the Senior Brigade Systems Administrator for a modular unit, responsible for all aspects of tactical and strategic communication systems associated with the unit Local Area Network (LAN) Responsible for the integrating, managing, and providing technical support for the brigade C4I architecture consisting of the Upper Tactical Internet (UTI) and the Lower Tactical Internet (LTI) networks with a section consisting of four personnel. Configures and installs TCP/IP or DHCP protocols as needed to ensure the networked computers work on the local area network. Provide daily support and management of security services as Intrusion Protection Systems (IPS), Intrusion Detection Systems (IDS), Windows Server Upgrade Server (WSUS) and McAfee Anti-Virus and Anti-Spam Services keeping the network free of viruses.

Brigade Senior Network Technician 07/05 – 02/07

HHC 4th Brigade Combat Team, 4th Infantry Division S: Gary Drew

33rd and Battalion Avenue P: 757-***-**** May contact

Fort Hood, Texas 76544 Fulltime (40-70 hrs. per week)

Duties: Served as the Network Management Technician, a modular unit with over 3800 soldiers and over 500 end item of communication equipment valued at over 350 million dollars. Implement and integrate three additional companies into the network adding 500 more personnel to work within the unit area of operation. Responsibilities included establishing and implementing the Port Protocols and Services management for the division’s data network and employing the battle command server suite. Technical and tactical expertise to efficiently manage the unit myriad of networks installed, operated, and maintained by my section. Managed eight units at three different locations during a hostile environment; keeping the network free of viruses with over 850 secure computers and 400 non-secure computers.


Continuing Education, AA Information Technology, December 2016

05/88 Diploma - South High School, Wichita, Kansas 67217

03/06 Certificate of Training, Action Officer Course, Department of Defense

03/03 Certificate of Training, STAT Scanner Department of Defense

12/03 Graduate, Signal Systems Support Technician, Department of Defense *

06/03 Graduate, Warrant Officer Candidate School, Department of Defense

11/00 Graduate, Air Force Senior Noncommissioned Officer Academy, Department of Defense

12/98 Graduate, Signal System Support Specialist, Department of Defense

12/93 Graduate, Primary Leadership and Development Course, Department of Defense

12/90 Graduate, Combat Signaler, Fort Gordon, GA**

** - Honor Graduate * - Commandant’s List


COMPTia A Plus, (Valid thru SEP 2018)

Security +, (Valid thru SEP 2018)

Networking + (Valid thru SEP 2018)

Honors, Awards

03/13 Meritorious Service Medal (2)

12/11 Army Commendation Medal (6)

05/01 Army Achievement Medal (3)

09/02 Good Conduct Medal (4)

05/01 National Defense Medal

09/11 Global War on Terrorism Service Medal

09/11 Iraq Campaign Medal with Campaign Star

05/90 Army Service Ribbon

12/08 Overseas Service Ribbon (4)

05/91 Kuwait Liberation Medal

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