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Customer Service Management

Madison, Alabama, United States
February 07, 2018

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Lindsay Pruitt

Purchasing Agent Specialist - Al-Razaq Computing (NASA) MSFC, AL

• Thorough knowledge Federal Acquisitions Regulations, guidelines policies, and Acquisitions. Highly focused and results-oriented professional with a proven ability to work under pressure while meeting/exceeding goals.


Purchasing Agent Specialist

Al-Razaq Computing (NASA) MSFC, AL - October 2014 to April 2016

•Performs all aspects of contracting transactions from initiation through recommendation of contract award for the procurement of supplies, complex equipment, services, research and development, and/or construction. To include analyzing the requirements; recommending revisions to statements of work or specifications.

•Determining the method of contracting, milestones, and procurement plans. Prepares solicitation documents and incorporates provision such as cost accounting standards, testing procedures, cost evaluation factors, firm-fixed price incentive, cost-plus award fee, and cost data requirements.

•Negotiates terms and conditions to determine the responsibility of the successful offer based on evaluations of financial and technical information obtained from prospective contractors or as a result of pre-award surveys.

•recommends award of the contract negotiates price, contract specifications, delivery dates, incentives, and other terms of conditions. Has a thorough knowledge of analytical requirements for conducting innovative studies to include: determining the data required to support studies and the techniques for collecting and analyzing the data.

•Provided resolutions of contracting problems through investigation and interpretation of Agency policy. Prepared written requests for proposals, publicizes requirements, issues solicitation documents, analyzes offers, prepares negotiation position, evaluates technical cost proposals, negotiates cost, fee, or profits as well as technical issues and recommends entering into a formal contract. Coordinates a variety of contracts requiring the development of new or modified evaluation criteria, reporting requirements, and contractual arrangements in support of Engineering.

Managerial Secretary

Deltha Critique (NASA) MSFC, AL - December 2012 to October 2014 in support of (Space Launch System (SLS))

•Encompass the ability to prioritize job duties and other duties as assigned for Program, Planning and Control(PP&C)

•Prepare and maintain documents for my direct report on a weekly, monthly and yearly basis maintained excellent communication skills, professional verbal ability and interface effectively with all levels of management.

•Ability to take direction and perform independently, gather, assemble and analyze facts, develop conclusions, and formulate solutions to completion.

•Knowledge of clerical procedures, correspondence formats, and records management, tracking purchases of supplies and office moves.

•Constructively share ideas and create innovative ways to improve the office.

SBU Manager

Xerox Corporation - April 2011 to September 2012

•Manage the client relationship ensuring customer satisfaction

•P&L responsibility and overall control of planning, staffing, budgeting, managing expense priorities, and recommending, implementing changes to methods for the business unit.

•Provided projection budget analysis, labor planning, problem resolution and coordination of activities between client and company personnel.

•Ensure payroll is processed accurately.

•Reporting standards for Quality, Production, and Performance while focusing on innovated ways to improve.

•Motivate team through monthly recognition by acknowledging efforts of good work ethic to increase moral with business unit and Conducted and prepared briefings as required to high ranking military members and foreign dignitaries one weekly basis.

•Responsible for reviewing re-assessing, adjusting methods and target as needed for the division/unit to be successful and managing HR in regards to the hiring and termination of employees while maintaining a low attrition rate.

Client Services Manager/Trainer

Medco Services - April 2007 to September 2011

•Management of 25 clients affiliated with the Organization daily.

•Program Earned Value Management- Performed Cost/Benefit Analysis for projects within the Department assisted Risk Management- Development Policies and Procedures related to client-specific requirements.

•Responsible for Cost & Schedule - Appropriation of funds and Status Updates and reported, prepared and developed briefings and presentations for open forum

•Management of personnel -14 direct reports

•Improved 85% of department by created specific Client profiles, titles, telephone etiquette, departmental relocations and remote access.

•Effectively reported company collection goals specific to client expectations.

•Consulting with Clients through drafting proposals/Concept Plans Maintained Client relationship through email and travel.

•Problem Solving and Identifying Alternative Solutions for employee performance and reliability and assisted Risk Management

•Updated compliance procedures and documented any changes made.

•Acted as Profile Coordinator for possible new hires, temporary employees and distance hiring.


Resuming Bachelors of Acquisitions and Contract Management

Athens State May 2016-current

Auburn University - Auburn, AL

2000 to 2003

Gadsden High School - Gadsden, AL 1994 to 2000


Athens State Povost List 2017

National Honor Society Member



•Customer Service

•Creative & Resourceful

•Financial Management

•Verbal/Written Communication


•Team Building


•Detail Oriented

•Cost Accounting

•Sound Judgment




Microsoft Word, Excel, Power Point, Outlook, SAP, FAR, Quickbooks

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