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Customer Service Assistant

Location:
North Tonawanda, New York, 14120, United States
Posted:
February 07, 2018

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Resume:

David Sisneros

** ******* ****** *******, ** ****4 716-***-**** ac4du3@r.postjobfree.com

Objective

I am interested in working as a Administrator or Front Desk help in your establishment that offers the possibility of advancement opportunities and to be able to deliver quality service. Experienced in the restaurant industry for 20 years with successful knowledge of customer service. I also have 6 years of experience in the medical field and customer service knowledge.

Qualification

Familiar with principles and processes for providing customer service.

Meeting customer needs, assessments, and meeting quality standards and service.

Strong communication and interpersonal skills and abilities.

Strong ability to us POS systems and other software’s for placing food and beverage orders.

Capacity to lift, pull and push moderate weight and clean as I go while working.

Professional Presentation skills.

Education

HIGH SCHOOL DIPLOMA 1987 AMPHITHEATER HIGH SCHOOL

Major: General

Minor: General

Related coursework: General

11/2009 11/2011 COLORADO TECHNICAL UNIVERSITY

Major: Health Administration

Minor: Medical Coding

Related coursework:

Skills & Abilities

EXPERTISE

Diligent and resourceful individual offering competency with the full range of administration procedures. Recognized for professionalism, positive mental attitude, commitment to excellence, and demonstrates ability to communicate and interact effectively with superiors, staff, and clients or customers.

SKILLS

Well-developed communication skills demonstrated trough verbal and writing abilities and the ability to produce reports and documents. Computer literate with proficiency in various systems and software programs.

STRENGTHS

Demonstrated ability to work independently or as an integral part of a team to achieve objectives and goals. Recognized throughout my career for professionalism, enthusiasm, and determination, emphasized by a personal commitment to an outstanding performance.

LEADERSHIP

Have scheduled and lead a staff of 200 to 250 at a time. Matched up employees with client’s needs on a weekly basis. Also have managed in the past a restaurant of 40 to 80 employees at a time with controlling Labor, Food and overall store costs.

Experience

SERVER/TEMPLETON LANDING RESTAURANT 6/2011-PRESENT

Experienced in balancing customer needs with realities of a demanding fast paced atmosphere.

Providing exceptional customer service, maintaining a positive attitude when interacting with all guest, co-worker, and Managers.

Inspired and enthusiasm while problem solving highly complex issues relevant to operations of restaurant and customer service.

Always deliver personal attention to customers to ensure high level of customer satisfaction to generate repeat clientele.

STAFF COORDINATOR/HUMAN RESOURCES AFTERCARE NURSING 6/2014-PRESENT

Appropriately scheduled employees to match ordered need of clients.

Documented all scheduled changes and completed computer entry changes.

Communications with all new employees and clients.

Communicated Care Plans with all new employees and changes with current employees.

Handled all No Show, Call offs, and Late employees during office hours.

Every Friday did On-Call on Friday Nights.

Interview all new employees and decided whether to hired or not.

Made sure all new hires were compliant with the state.

Made sure all new hires had a required documentation.

Background checks were all completes.

Set up PCA Skill classes for aides.

PROGRAM ASSISTANT SCHOFIELD ADULT DAY HEALTH CARE PROGRAM 6/11-6/14

Coordinating events for the patients who went to program.

Maintaining food program and meal tickets for patients.

Maintaining database for Schofield.

Typing all meeting minutes for Director of program.

Managing and Scheduling Patients and Managers of program.

Answering multi phone service.

Processing payments and ordering from suppliers.

Filing and faxing when need for other departments.

End of the year numbers and data for Director.

SERVER/TRAINER FRIAR’S TABLE 4/05-4/11

Assisted with operations and provided food service while ensuring the highest of standards in food and beverage quality and service.

Properly ensured safety, quality, and customer courtesy.

Commended for leadership, punctuality, and communication skills.

Recognized for willingness to ensure the best of food standards.

Know POS systems and quick learner on other systems.

SERVER/BARTENDER/TRAINER KELSEY’S BAR AND GRILL 1/02-4/05

Experienced in balancing customer needs with realities of a demanding fast paced atmosphere.

Providing exceptional customer service, maintaining a positive attitude when interacting with all guest, co-worker, and Managers.

Inspired and enthusiasm while problem solving highly complex issues relevant to operations of restaurant and customer service.

Always deliver personal attention to customers to ensure high level of customer satisfaction to generate repeat clientele.



Contact this candidate