Customer Service Information Technology
Resume:
JARREN BESS
**** ****** ****** #*, *********, TN 37664
**********@*****.***
SUMMARY
Ambitious customer service professional, dedicated to quality and integrity with progressive experience in sales and a proven success record of strategic support within team-based environments. Specialize in computer troubleshooting for operating systems, software programs, and computer hardware. Extensive experience using a customer-driven approach that fosters trust, develops relationships, and produces results. Possess outstanding organizational and interpersonal skills with relevant abilities in technology assessment, implementation, sales, and retail. Desire the opportunity to assist Work from home customers with specific technological needs.
QUALIFICATIONS
•Knowledgeable of Mac, Smartphone, Tablet, PC, Adobe, Visual Basic, Java
•Strong communication, problem-solving, and customer service skills
•Proficient in Microsoft Suite, e-mail, phone etiquette, and typing
•Attention to detail, accuracy, and deadlines
•Self-starter, team player, goal-oriented
•Speak fluent English
EDUCATION
East Tennessee State University
•Major: Computer Science, Information Technology
Associate of Science, Northeast State Community College, Blountville, TN
•Major: Computer Science, Information Technology
Related Courses and Skills
• Web Development • Java • Visual Basic • Microsoft Office (Word, Excel, Access, PowerPoint)
Dobyns Bennett High School, Kingsport, TN
•Graduate Diploma, 2011
WORK EXPERIENCE
Dr. Carlson and Associates May 2016 – August 2017
Optometric Technician
Update website and database, prepare patient schedules; verify insurance information, collect data and submit claims to insurance providers, scan and copy medical release forms. Follow HIPAA guidelines for compliance, audit, and justification purposes. Organize daily paperwork, perform data entry, fax follow-up paperwork to medical facilities and primary care providers, and complete follow-up phone calls to patients to provide supportive customer service. Prioritize duties while meeting deadlines. Create an environment that enables the optometry office to fulfill its mission while meeting or exceeding goals and working as a team player to assist patients with their needs. Operate optomap machine, optical coherence tomographer (OCT), Clarify vision and lens profiler, and the Non-Contact Tonometer (NCT) machine to evaluate fluid pressures and auto refraction in preparation for doctor’s diagnoses. Compose correspondence to patients and ensure the delivery of quality, equitable, and culturally competent patient-centered care.
T.J. Maxx September 2015 – April 2016
Sales Associate / Cashier
Provided quality customer service to ensure the shopping experience added value to each customer's life. Anticipated customer needs and offered relevant products, performed transactions and handled various tenders (cash, checks, credit, and debit), ensured safety at all times, and looked for new ways to build trusting relationships with each customer. Tailored communication and approach to each individual customer. Organized, multi-tasked, and prioritized work processes. Communicated effectively with various levels of employees and customers.
Paintless Dent Removal September 2012 – August 2015
Customer Service Auto Technician
Greeted and assisted customers while documenting specific customer requests. Supported customers via phone, e-mail, and in person to ensure comprehensive issue resolution. Demonstrated problem-solving skills and worked independently and as a team player in a fast-paced, constantly changing environment. Accepted new challenges while demonstrating aptitude for acquiring new skills. Organized paperwork for company files. Removed interior and exterior car parts in preparation for dent removal. Reassembled and installed auto parts according to safety guidelines. Prioritized duties and met deadlines. Ensured customer satisfaction and welcomed feedback. Provided excellent service and customer support.
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