PAULINE FRANCOIS

**** ******* **** ***. *

Norcross, Ga 30092

678-***-****

ac4dse@r.postjobfree.com

EXPERIENCE

New York Life (Russell Tobin) Duluth, GA January 05/2016-August 11/2016

Claims Clerical Support

Direct support to the underwriters

Completion of all tasks associated with a life insurance policy

Scanning, drafting, and correspondence with letters and emails

Sending out letters to clients and their primary doctors

McKesson (Ranstand Temp Agency) Lawrenceville, GA March 09/2015- September 11/2015

Customer Service Billing Clerk

Verify patient demographic

Check patient Insurance on account numbers

Send itemized bills when requested from patients

Take online payments

Insurance verification

Contact insurance companies

Billing/coding accounts

Heitmeier and Armani New Orleans, LA August 17 2010 November 2013

Insurance Claims Specialist

Verify Medicare & Medicaid Insurance

Check Medical Records for DFACS

Scheduling patients Appointments

The Reserve Network Norcross, GA April 2010-October 2010

Production Worker

Assembly line

Package/Unpacking

Pilgrims Pride Suwanee, GA June 2008 June 2009

Customer Service Rep

Enter Customers orders into Sap system

Input delivery notes

Add onto exciting orders

Call facility if any changes are needed in the shipping process

Assist in department were needed

Filing

Entered EDI orders when necessary

Kroger Grocery Store Duluth, GA August 2006-March 2008

Head Nutritionist

Unpacked new products onto store floor

Attached store tags to items for the upcoming week

Attended board meetings

Receiving Clerk

Scanned in store products and invoiced paperwork for Kroger

Night Cashier

Work cash register

Customer Service

(Alternative Staffing) Schwans Bakery Suwanee, GA October 06 –January 07

Data Entry Clerk

Entered SAP orders

Imaged into right-fax, then attached into existing orders

Credits & debits

Assisted employees where help was needed

United Stationers Suwanee, GA November 1996-June 2006

Customer Care/ Call Center Associate

During blitz period we sold office products to our clients on a monthly basis

Manage an average of 90+ daily customer service calls inbound & outbound from USSCO customer base of dealers.

Successfully work with a large office products dealers on product recommendations, order entry and tracking, special orders and sales promotions

Contributed to the team success with escalated problem resolution for irate customers.

New employee training

Developed Excellence in Sales training course.

Allied Communications Norcross, GA January 1996 – August 1996

Data entry Assistant

Analyzed and invoiced database customers for monthly cellular air-time and subsequent fees.

Conducted new and upgraded programming of cellular phones programs

Assisted with additional administrative tasks as required such as data entry and filing.

Spiegel, Inc. (National Catalog Company) Norcross, GA October 1993- January 1996

Customer Sales Associate

Directly handled and processed sales orders for mail order customers

Responsible for issuing and managing customer returns and UPS pickup requests.

Assisted management and participation with new employee training

Pepper Tree Academy Duluth, GA April 1992-March 1993

Assistant Teacher

Worked with children from 6 weeks – 2 years old

Created agendas for the day

Price Company Norcross, GA August 1990-March 1992

Production Worker

Assembly Work

References

Available upon request

Contact this candidate