Clas Johnson

**** ****** ** *******, ** *****

678-***-****

ac4dsa@r.postjobfree.com

Experience:

Delta Dental DDIC

****-*******

This position consists of having knowledge of dental terminology and procedures to effectively provide accurate information to dental providers as well as actual dental members regarding dental benefits and eligibility. This was not the only function of this assignment, it also included being knowledgeable of claim inquires, whether or not claims were received, processed, the status of received claims, whether they were payed or denied and if denied the denial reason all while keeping a professional and exceptional experience. Expectations were to maintain a set handle time (aht) per call, a low transfer rate to show you are handling majority of the calls you incur as well as maintaining a short hold time to insure customer satisfaction.

Comcast Cable Sales

2014-2016

Inbound sales representative

Position requires receiving inbound calls from potential customers building rapport understanding the customer’s needs in order to provide the best services needed to provide our customers the perfect package to fulfill the desired needs. Obtaining weekly and monthly sales goals earning generous commission and awards for excellent customer service.

State Farm CCC Sales 2013-2014

Acquired a P&C License to professionally and legally sale Health, Home, and Auto Insurance.

Provided quotes on various company products, efficiently explained coverages, discounts and details of products. Issued faxed or emailed documents of importance such as signed agreements, insurance cards etc. Was responsible for gathering payment or reoccurring means of payment at the close of sale.

2011-2013- Convergent Entergy

Atlanta Ga.

Customer Svc Rep:

Handled calls from Entergy Light customers in reference to arrangements, due dates, balances, creating orders to reconnect services, reporting outages etc. Used key problem solving skills to resolve issues and calm irate customers. Maintained excellent quality scores in review of my performance while providing thorough and precise information to satisfy customer need

2007-2010 Allconnect Inc.

Sandy Springs Georgia

Education

1996 McNair Senior High School

1998-2000 GA Perimeter College

Skills

Keystrokes 10,000 kph / Typing 60 wpm

Proficient in Microsoft Word, Excel and PowerPoint

Proficient in Principles of Accounting, Bookkeeping and creating Excel

Spreadsheets

92 Months of Customer Service

60 Months of Data Entry

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