Learning Specialist

Stacy A. Spielman

** ******* ***** *********, ** 21234

(C) 410-***-**** E-mail: *****.********@*****.***

Career Objective:

To blend my skills and training in instructional design and delivery with my leadership experience to improve the performance of those within my organization and the clients it serves.

Professional Profile:

Proven leadership and supervisory experience with ability to manage several projects simultaneously.

Solutions driven manager, facilitator, and coach: able to effectively interact with all levels of an organization.

Uniquely skilled facilitator with participants ranging from front line workers to senior management; training product, system, sales, service, and leadership curriculum.

Proficient in both leader-led and virtual delivery solutions

Skilled and experienced instructional designer

Professional Experience

Comcast Philadelphia, PA September 2015 – April 2017

Program Manager

Design, develop, and implement leadership development program targeted to High Performing leaders of people

oUtilized blended learning strategies including leader-led, virtual classroom, and self-paced activities

oAchieved 30% promotion rate in first year and 100 NPS score from participants

oManaged all program tasks including vendor relationships, budget, communications, logistics, managing virtual learning environments, etc.

Conduct design upgrades and lead Train-the-Trainer efforts to support leadership program targeted to High Performing individual contributors

oMaintained participant promotion rate of 60% - 65% and 100 NPS score from participants

oProvide support for Division program leads and trainers

oLead development and implementation of SharePoint tool to innovate participant nomination process.

Provide design, development, and facilitation support for all leadership programs managed by team

Manage nomination and selection process for all program participants and designated program mentors

Ciena Baltimore, MD April 2014 – September 2015

Learning Business Partner

Manage all learning systems and activities for Corporate Service teams including Information Technology, Legal, Finance, and Marketing

Develop and implement global learning strategy for new Human Resources management system (Workday)

Design and develop New Hire Orientation program

Design learning strategies for annual compliance content

Manage vendor relationships for resources providing off the shelf and customized learning content

Manage and track all activities involved in developing a learning strategy for company upgrade of Oracle systems

Provide design and development expertise to support Human Resources annual business initiatives

Bank of America Merchant Services Atlanta, GA March 2011 – November 2013

Learning Manager

Manage implementation of Consultative Sales Skills program to outside sales associates, facilitating over 50% of scheduled classes

oIncreased sales production by 15% - 20% and sales revenue by 15%

oAwarded Bronze medal Stevie award for sales training efforts

Redesign New Hire Sales Associate programs resulting in faster goal achievement and greater associate experience

oIncreased equipment sales by 14% and sales revenue by 7% - 10%

Facilitate implementation of portfolio maintenance and development program for relationship managers and account managers

Manage vendor relationship including contract negotiation, scope of work, quality and timeliness of materials, program evaluation, and ongoing adoption

One-Main Financial Baltimore, MD August 2005 - March 2011

Facilitation Specialist

Facilitate sales skills programs and refreshers for branch sales representatives

Manage implementation of Sales Management Leadership program to sales managers

Design and facilitate Branch Manager development program focusing on skills and behaviors geared to increase branch profitability

Design and facilitate leadership and management development programs for front line managers and senior leaders

Conduct train the trainer certification for designated courses

Global Novations VMS Columbia, MD November 1998 – August 2005

Senior Account Manager/Senior Trainer

Conduct Needs, Task, and DIF Analysis to determine client training requirements

Determine and negotiate scope and budget for client projects

Create instructional design plans using adult learning methodologies

Develop sales, customer service, product, and system training content for both face to face and distance learning audiences

Facilitate course pilots, T3s, and ongoing training for all supported content

Facilitate computer based business simulations and financial literacy programs

Facilitate training for call center environments, including ongoing support and coaching

Education

University of Maryland Baltimore County – May 2007

Graduate Certificate in Instruction Systems Design

Western Maryland College, Westminster, MD – May 1992

Bachelor of Arts – English/Sec.Ed.

Certifications

Consultative Selling by Richardson (Master Trainer)

Trusted Advisor by Richardson (Trainer)

Collaborative Account Development by Richardson (Trainer)

Sales Management Leadership by TopLine Leadership (Master Trainer)

Exercising Influence by Barnes and Conti (Trainer)

MBTI (Certified Instructor)

PDI 360-Profiler (Certified Trainer)

ASTD Trainer Certification

ASTD Synchronous Learning Certification

5 Choices of Extraordinary Productivity by Franklin Covey (Trainer)

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