Janelle RM Perkins
ac4dry@r.postjobfree.com 603-***-****
Experience:
Plaza Home Mortgage
Loan Operations Assistant: S eptember 2017 to January 2018 Correspondent Client Service Representative: O ctober 2016 to September 2017
Loan Operations Assistant: J uly 2015 to October 2016
● Receive documents from Business Partners to clear conditions. Work in VA portal as well as FHA Connection
● Relay messages from underwriters to client to obtain missing documentation
● Maintain pipeline report for expired rate locks and unmoved files
● Request tax documents and Social Security verification when needed
● Receive appraisals and process into correct l oan. R equest a ppraisal changes and value disputes from appraiser and en ter appraisal information to DataTrac and Breeze systems. Assist staff with any appraisal concerns
● Relay messages from underwriters to client to obtain missing documentation. N otify u nderwriter of appraisal receipt
● Run flood certifications for corresponding appraisal(s)
CVS Pharmacy, C ashier (part-time): O ctober 2017 to present
● Process purchases as well as returns and provide general customer service. Maintain Photo Lab orders and requests
● Stock shelves, rotate stock and remove expiring product
Ambit Energy, S ales: A pril 2017 to present
● Recruit consultants and customers to save money on their electric and gas bills
● Maintain downline of direct consultants and accounts of customers to ensure all customers are in correct program(s)
● Manage Accounts Payable and Accounts Receivable
Mortgage Master/ loanDepot
N etOx Help Desk: J anuary 2014 to July 2015
Appraisal A ssistant: J anuary 2013 to December 2014
● Support production staff with issues in NetOx and head start-up of GAAR process for Chase
● Participate with upgrade testing in non-production environment and start-up of LenderX
● Assist Operations Manager; Chief Appraiser with appraisal reviews and program start-up
● Order appraisals and field reviews; receive appraisals and process into correct l o an, and mai ntain appraisal department procedure documents
● Request appraisal changes from appraiser and value disputes thru Chief Appraiser then submit to the appraiser
Pep Boys Automotive
Customer Service Associate/Sales: J anuary 2006 to March 2009
Parts Manager: M arch 2009 to January 2013
Customer Service Associate/Sales: J anuary 2013 to January 2014
● Process purchases, returns, special orders, and repair scheduling as well as provide general customer service
● Stock shelves, maintain parts room stock and inventory
● Manage store purchases and transfers to and from sister stores, as well as shipping and receiving. Assist other managers in tasks as needed for store
● Utilize Shopper Express and Starlight software
● Oversee three to ten employees at a time. Assist with scheduling employees
Education & Certifications:
● High School Diploma, Methuen High School, 1998
● New Hampshire Real Estate License (inactive)
● Justice of the Peace