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Customer Service, Processor

Derry, New Hampshire, 03038, United States
February 07, 2018

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Janelle RM Perkins 603-***-****


Plaza Home Mortgage

Loan Operations Assistant: S eptember 2017 to January 2018 Correspondent Client Service Representative: O ctober 2016 to September 2017

Loan Operations Assistant: J uly 2015 to October 2016

● Receive documents from Business Partners to clear conditions. Work in VA portal as well as FHA Connection

● Relay messages from underwriters to client to obtain missing documentation

● Maintain pipeline report for expired rate locks and unmoved files

● Request tax documents and Social Security verification when needed

● Receive appraisals and process into correct l oan. R equest a ppraisal changes and value disputes from appraiser and en ter appraisal information to DataTrac and Breeze systems. Assist staff with any appraisal concerns

● Relay messages from underwriters to client to obtain missing documentation. N otify u nderwriter of appraisal receipt

● Run flood certifications for corresponding appraisal(s)

CVS Pharmacy, C ashier (part-time): O ctober 2017 to present

● Process purchases as well as returns and provide general customer service. Maintain Photo Lab orders and requests

● Stock shelves, rotate stock and remove expiring product

Ambit Energy, S ales: A pril 2017 to present

● Recruit consultants and customers to save money on their electric and gas bills

● Maintain downline of direct consultants and accounts of customers to ensure all customers are in correct program(s)

● Manage Accounts Payable and Accounts Receivable

Mortgage Master/ loanDepot

N etOx Help Desk: J anuary 2014 to July 2015

Appraisal A ssistant: J anuary 2013 to December 2014

● Support production staff with issues in NetOx and head start-up of GAAR process for Chase

● Participate with upgrade testing in non-production environment and start-up of LenderX

● Assist Operations Manager; Chief Appraiser with appraisal reviews and program start-up

● Order appraisals and field reviews; receive appraisals and process into correct l o an, and mai ntain appraisal department procedure documents

● Request appraisal changes from appraiser and value disputes thru Chief Appraiser then submit to the appraiser

Pep Boys Automotive

Customer Service Associate/Sales: J anuary 2006 to March 2009

Parts Manager: M arch 2009 to January 2013

Customer Service Associate/Sales: J anuary 2013 to January 2014

● Process purchases, returns, special orders, and repair scheduling as well as provide general customer service

● Stock shelves, maintain parts room stock and inventory

● Manage store purchases and transfers to and from sister stores, as well as shipping and receiving. Assist other managers in tasks as needed for store

● Utilize Shopper Express and Starlight software

● Oversee three to ten employees at a time. Assist with scheduling employees

Education & Certifications:

● High School Diploma, Methuen High School, 1998

● New Hampshire Real Estate License (inactive)

● Justice of the Peace

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