Executive Profile

Several years of professional knowledge as a Quality Analyst in a variety of industries. Experienced people manager of on-shore and off-shore teams, including hiring, mentoring, and performance appraisals. Proficient as Lead QA engineer in both manual and automated testing process with HP QC. Ten years as a QA Lead, managing teams up to 20 members in size. Experience in analyzing business specification documents, developing test plans, defining test cases, developing test scripts. Expert knowledge in Defect Tracking module within HP Quality. Understanding in Validation, Acceptance, Conformance, Compatibility, Functional, Unit, Integration, Regression, GUI, Back-end, and Smoke Testing. Practice in the entire Software Development Lifecycle (SDLC) life cycle from requirements gathering to release to production. Veteran in multiple industries including telecom, insurance, banking, finance, retail and avionics. Skilled in all phases of Software Testing Lifecycle with expertise in the Integration and Functional, User Interface, and Regression testing. Analyze test results and communicate via HP QA bug tracker. Excellent oral and written communication and interpersonal skills with strong problem solving abilities and a result oriented attitude. Strong attention to detail/accuracy and ability to function in a stressful environment. Exhibits a “can do” attitude and seeing problems “solvable.” Extensively involved in testing Client/Server and Web applications and Middleware.

Professional Experience

Training/IT Consulting Independent (Aug 2017 – Present)

Provide IT Consulting work for a local company

Ongoing continuing education

Delta Airlines – Atlanta, GA

QA Lead/Project/Program Manager (June 2015 – Aug 2017)

Supervise d the QA initiatives using Agile Methodologies to ensure the new features meet the customer requirements and acceptable quality assurance standards

Managed the QA tasks

Cyber Security to remove Symantec and replace with Cylance – Also added Bit9 and FireEye to all workstations and servers

Worked in partnerships with experienced Security Test Engineers for software security testing consulting and support

Mobile device testing

Handled defect triage

Validated requirements traceability to test case in ALM

Defined and Implements the QA strategy

Oversaw UAT efforts - Performed BA duties for several projects

Joined forces with Business and IT professional for better understanding of their project needs

Implemented Infrastructural and Data Center Migration projects

Served as a technical escalation point

Reviewed and understands all assigned Statement of Work (SOA) prior to services

Identified QA resources and provides QA work estimates

Supplied guidance and best practices for testing

Began transitioning toTFS

Guided testing resources with training and mentoring on the testing processes, test standards, and the testing tools (Quality Center, Business Processed Test, QuickTest Professional, Eggplant, Service Test, Performance Center, Web Inspect, etc.)

Collaborated with experienced Performance and Automation Test Engineers for performance testing consulting and support

Ensured that adequate lead time (6 weeks prior to performance test execution) is given to the Performance Test Engineer for performance testing

Sets up projects in Quality Center and ensures that the standard workflows are implemented in the project

Analyzed test data requirements and collaborates with Test Data Support team to create test data when needed

Reviewed requirements for testability, ambiguity, or redundancy

Ensured traceability matrices are available

Communicated the progress and status of testing

Identified testing risks and provides a risk mitigation plan to minimize, if not totally eliminate, the risks

Determined a risk-based test strategy and seeks approval of its implementation

Coordinated the testing efforts for projects that involve multiple applications or portfolios

Summarized the testing metrics

Acted as the Quality Center project administrator

Made sure a smooth transition from project to BAU is conducted

Accomplishment: Received several project team certificates

Environment: UNIX, Linux and .NET

Tools: Sharepoint, HP Quality Center, MS Project and JIRA

Macy’s System – Johns Creek, GA

Senior Lead Test Advocate/Project Manager (Jan 2010 – June 2015)

Coordinated Omni-Channel level projects with Marketing and EDW team

Responsible for the smooth functioning of all ecommerce activities of the organization (eReceipts and eMarketing)

Executed leading-edge e-commerce and e-business solutions

Experienced in Design and Develop Test plans, Test case and Test scenarios

Good Analytical skills coupled with excellent problem solving skills

Researched and resolves moderately complex technical problems

Senior technical contributor in one or more specialized phases of application system analysis

Served as a primary system support

Generated Visio flow diagrams

Tested on Ipads, Iphones, Androids and handheld devices

Utilized Web Service Definition Language (WSDL)

Mobile device testing

Coached 5 off-shore testing resources

Created and validate data to test functional components

Used SQL Analyzer for executing various types of SQL queries

Great interaction with developers, managers and team members to coordinate job tasks

Experienced with implementing large/medium scale projects

Spearheaded multiple projects and set priorities

Worked in an Agile environment

Accomplishment: Received a “Make Magic Award in 2015”

Environment: DB2, Teradata, Oracle SQL, Data warehouse, TIBCO & POS

Tools: Sharepoint, HP Quality Center, JIRA, GEMS and SOAP UI

GA Dept of Driver Services – Atlanta, GA

Lead Software Quality Assurance (Apr 2009 – Dec 2009)

Participated in software testing to assure new products and changes conform to established business requirement

Developed and document manual test scripts and cases designed to confirm system functionality

Executed tests manually, substantiate behavior of the middleware process and verify accuracy via the Mainframe

Collaborated with business users and technical experts

Understand business needs and/or written requirements and communicate expectations to the application developer

Enforced user interface standards and common usability requirements

Directed, developed, communicated, and monitored test work plans and schedules

Performed analysis of test cycle progress.

Provided progress reports to management

Application: Reports testing, XML and Web based applications and several internal applications

Environment: Client Server, .Net, CICS/DB2 and Mainframe

Tools: N/A

MediaOcean -Atlanta, GA

Lead Software Quality Assurance (Sept 2007 – Mar 2009)

Operated as a spokesperson for business requirements analysis

Wrote test scenarios following the use case methodology

Defined, managed and reviewed the test scenarios for multiple projects

Developed, provided and coordinated training on test methodology

Participated in industry and other professional networks to ensure awareness of industry standards, trends and best practices in order to strengthen organizational and technology knowledge

Developed effective relationships within and among departments and with other internal resources

Consulted with product development staff to build their understanding of testing methodologies, processes, results and benefits

Alerted development team to product design inconsistencies and/or deviations from standards, and recommend alternatives that would lead to a more optimal user experience

Participated in industry and other professional networks to ensure awareness of industry standards, trends and best practices in order to strengthen organizational and technical knowledge

Insisted on effective relationships with and among departments and with other internal resources

Compared UI data with Mainframe data for comparison testing

Supervised development of SQL-queries/procedures for database and backend testing

Application: Reports testing, XML and Web based applications and several internal applications

Environment: JAVA

Tools: Squirrel, Internal tool for repository, reporting and tracking bugs and providing updates on resolved bugs

John Harland -Atlanta, GA

Lead Software Quality Assurance Analyst III (Aug 2004 – Aug 2007)

Responsible for managing multiple software testing projects

Lead six (6) direct reports

Hands-on manager with extensive knowledge of projects managed

Ensured software quality by managing software projects via the Software Testing Process

Advocated for supporting Software Quality Assurance team members to ensure quality throughout the software development life cycle

Responsibilities include software testing analysis, planning, execution, management, and reporting on software testing projects

Assisted in the development, implementation and support of the Software Quality Assurance standards, methods, techniques, and tool usage, related to quality systems development and testing

Applies systems analysis techniques and procedures, including consulting with users, to determine hardware, software or system functional specification

Designed, developed, documented, analyzed, created, tests or modified computer systems or programs, including prototype, based on and related to users or system design specifications

Performed, documented, tested, created or modified computer programs related to machine operating systems

Conducted performance reviews

Accomplishment: Several emails from various Project Managers and Developers

Application: Siebel, Genesys IVR, Call Center Applications, B2B, XML and Web based applications and several internal

applications

Environment: JAVA

Tools: Test Director 8.0, QTP

Technical Summary

Test Tools/Apps: Mercury Suite (WinRunner, LoadRunner, Test Director and QuickTest)/HP ALM suite, TFS (Team Foundation Server), PVCS Tracker and SharePoint,

Operating Systems: Mainframe, MAC, VAX, HP, Windows NT/95/98/00/XP, Sun Solaris, DOS, VMS, IOS and Android

Databases: Oracle and Access

Professional Development

Education: Andrew Jackson University Birmingham, AL B.A in Business

Certification: ITIL Foundation Certification – In Progress

PSM Certification – In Progress

Professional

Organizations: Cambridge Who’s Who - 2006

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