Donya Tanner

**** ****** *****

Boise, ID *****

Phone: 208-***-****

Email: ac4dr1@r.postjobfree.com

Qualifications:

Customer service in various industries

Proven track record of customer problem resolution

Call Center management

Extensive use of multi-line telephone systems

Excellent appointment setting skills with a high percentage of resulting sales

Ability to coordinate, schedule, dispatch and direct salespeople

Demonstration of strong interpersonal skills

Self-motivated and confident in making independent decisions

Manufacturing, Production and Quality Control skills

Hot Stamp Machine Operator

Relevant Experience:

Customer Service

Provide exceptional service and information to customers

Resolved a wide range of customer problems with diplomacy and assertiveness to address the issues at hand

Composed customer correspondence with accuracy and efficiency

Personalized service to customers in a call center environment

Ability to multi-task, remain flexible, open to change and address all customer needs.

Office / Call Center Management

Ability to effectively manage all aspects of a call center/office environment

Motivated employees through encouragement and recognition

Effective enforcement of rules and procedures

Evaluated areas where the company could improve sales and service potential – constructed a plan, presented that plan to my superiors, and applied the change where appropriate

Employment History:

Phone Room Supervisor Life Water, LLC 2016-2017

Customer Service Sykes Enterprises, Inc. 2015-2016

Phone Room Manager All American Aire 2011-2015

Maintenance / Service State of Idaho / IDOC 2010-2011

Call Center Representative Labor Max Staffing 2009

Sheet Metal Worker Selkirk Metalbestos 2009-2010

Hot Stamp Machine Operator Y-Tex Corp 2007-2008

& 1997-2000