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Customer Service Administrative Assistant

Hartford, Connecticut, United States
February 07, 2018

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Monique Pina

860-***-**** (Cell) ** Rutland St. Hartford, CT. 06120

Office Professional

Dedicated insurance and school system professional with more than 10 years of experience in both facets of the claims and customer service

divisions desiring a position within encompassing stability, leadership and growth. An organized, self-motivated, team spirited, individual

offering quality issue assessment with progressive and diversified experience. I have proven dependability with strong aspiration to learn, and

contribute, while formulating change.

Scheduling Customer Service Counselor Guidance

Data input Payroll Daily Report Summaries

Policy implementation Staff Supervision Service Improvements


Day Pitney(DTI)

FM Service Specialist- Hartford, CT 9/2017-present

Provide mail, distribution, copy, printing, hospitality, reception, file, or other services defined or outlined in DTI’s service agreement with client

Provide support for miscellaneous requests and flex services with a “can do” attitude and philosophy

Maintain a positive team-player mentality

Accurately communicate with client staff and DTI team members regarding commitments, deadlines, challenges, requests, etc

Deliver on service commitments in a timely and accurate manner

Invest proper effort and QC approach to deliver highest quality work and service

Comply with DTI’s standards of operations as set forth in the contract agreement, the site operations manual, and the employee handbook

Expected to uphold the Standards of Service and best practices developed by DTI

Manpower 01/2016- present

Extraction Clerk (Seasonal) - Windsor, CT

Check tax returns for EIN numbers making sure they are provided on checks and vouchers.

Making sure business or individuals are paying for the correct quarter.

Separate high dollar figures from regular tax returns.

Create copies of payment vouchers when needed.

CREC - Hartford, CT 07/2006-04/2015

Office/Administrative Assistant

Processed partial payroll for 250 employees

Coordinated bus route scheduling including preparation of daily route sheets and bus counselor assignments

Monitored and maintained record of all movements and location on bus with help of GPS tracking system.

Received and prepared reports for all accidents and delays within route.

Developed and ensured compliance to all school bus driver and attendant schedule.

Managed communication with customers and resolved any last minute changes in route.

Coordinated with Transportation Department and resolved all customer issues effectively.

Department of Revenue Services - Hartford, CT 11/2000-5/2001

Operations Clerk

Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency.

Demonstrated proficiencies in telephone and front desk reception within a high-volume environment. Calmed upset/angry customers, researched and rapidly solved problems.

Maintained company database and files including organization to personnel, financial and operational records.

Consistently praised by management for attention to detail, exemplary customer service delivery and team player attitude.

Aetna U S Healthcare - Hartford, CT 01/1998-12/2000

Office Assistant

Validate eligibility and ensure correct member numbers applied to Aetna Health Plan.

Responsible for ensuring that member claims are received by correct processing team.

Determine medical product (traditional or managed product) for Aetna U S Healthcare members and direct to correct processing team.

Open, sort, count and place on excel log daily received claims for processing.

Ensure quality customer service to members through efficient data entry of Aetna products.


Weaver High School- Hartford, CT


Southern Connecticut State University- New Haven,CT

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