Batoul Taha Mohamed

E-mail ac4dqa@r.postjobfree.com

Phone 010********

Address 10th Al Wafaa st. Zahraa Nasr City

OBJECTIVE

To be part of company's team as Administrative Assistant utilizing exceptional computer skills and knowledge of functional area to providing accurate, efficient, and timely administrative support for the company supervisors, manager, and associates.

WORK EXPERIENCE

Compactsoft International December 2017 Present

Admin (Customer Service)

• Assist in the preparation of regularly scheduled reports.

• Order office supplies and research new deals and suppliers.

• Submit and reconcile expense reports.

• Records all incoming & outgoing Calls details.

• Route incoming calls to representatives (Sales &Support)

• Call existing customers for support team

• Answering calls, taking messages and handling correspondence.

• Organizing and servicing meetings (producing agendas and taking minutes).

• Implementing new procedures and administrative systems.

• Hand out employee applications.

• Serve visitors and Clients by greeting, welcoming, directing and announcing them appropriately.

• Perform other clerical receptionist duties such as filing, photocopying, collating, faxing etc.

• Generate Periodic Survey to get customer Satisfaction.

• Generate and follow up customer complains.

• Follow up customer cases.

• Calling customer monthly to ensure customer satisfaction. Raya Contact Center July 2016 November 2017

Customer service Representative

• Troubleshooting and fixing technical issue for internet services and configuring multiple devices such as routers, set up boxes and wireless telephones.

• Guiding the customers how to set up Domain names, private & local networks and how to fix email issues. Answering customer's inquiries about the company products.

• Solving billing issues and technical issues by raising complaints and informing with company's SLA for any requests and complaints and following up on it. Teleperformance June 2015 June 2016

Customer Service Representative

• Troubleshooting networks issues for a Canadian mobile service provider.

• Answering customer's inquiries about the company products. Solving billing issues and technical issues.

Kirby May 2015 June 2015

Telemarketing Representative

• Reserve an appointment for a sales representative after convincing the customer with the product and its importance and benefits.

• Following up on the delivered products and its efficiency and processing.

• Entering customers new data and referrals from our existing customers. PhD center October 2014 March 2015

PhD assistant and Researcher

• Taking care of each and every PhD research from writing it using Microsoft word and Microsoft excel to the finish point of adding references and printing it into a hard copy to be presented.

• Creating presentation using Microsoft power point Te-Data January 2014 June 2014

Executive Secretary

• Welcoming customers and clients.

• Answering all incoming calls and keeping an updated information with organized entries.

• Organizing and scheduling appointments for installing new services.

• Contacting customers to follow up on their technical issues and confirming that the issue is solved. Checking for new available deals and offers for customer's and project's good.

• Handing out paper invoices with full explanation of the charges.

• Updating data base for customer's payments and calling them if needed when it's due date as a payment

reminder.

• Taking care of all office suppliers such as pens, papers, printers and so on.

• Performing office duties such as entering data, photocopying, answering general inquiries and maintaining organized environment. QUALIFICATIONS

• In-depth knowledge of typing correspondences, reports and other documents

• Proven record of answering telephone, giving relevant information to callers and routing calls to appropriate individual.

• Demonstrated ability to schedule appointments and meetings.

• Well versed in taking and compiling minutes of meetings.

• Quick at compiling and typing statistical reports and charts.

• Adept at arranging travel schedules and reservations.

• Computer Extremely proficient in Microsoft Office applications.

• Communication Able to work and converse efficiently with all levels of colleagues, clients and other external contacts.

EDUCATION

Last Year Bachelor of Commerce Expected Graduation June 2018

Al-Azhar university - Bachelor of Commerce - Accounting section. INTERESTS

Writing, reading and learning new things.

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