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Customer Service Representative

Atlanta, Georgia, United States
February 07, 2018

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Phone: 470-***-****

Technological Skills: Excel, Power point Word, Spreadsheet & Database Creation, ESC, Mac system tablets, Quick books.

Objective: Ability to multi task and process improvements to assure customer satisfaction. Customer Service Representative assistant with 7+ year’s successful experience in different Customer Service Administrative / Dispatcher rolls. Special talent for researching and analyzing data effectively. Proven written and oral communication skills such as Customer Service, Inventory Management, Payroll Processing, Meeting Organization.

Professional Experience

N.Y.K Line Logistics Atlanta GA, September 2016- Feb 2017

Customer Service/ Dispatcher (Port Doc)

•Collect Data Billing from customers & missing Data paperwork before sailing.

•Receiving calls from Customer to update Vassal Closeout for North & South of the US Export by Sea.

•Followed guideline with Hazardous Containers.

•Kept up with Terminal System & Load location & Drop Off.

Costar Atlanta GA, January 2016- July 2016

Customer Service Community Researcher

•Making outbound calls to collect rents availabilities and specials.

•Updating a proprietary system with availability for current apartments.

•Corresponding with tenants and property owners.

D&S Transportation Decatur, Georgia, January 2014- December 2015

Customer Service/ Dispatcher Logistics

•Provided assistance to coordinating departments in maintaining an eta and retrieving records.

•Input Invoices & pay roll hours.

•Dispatched & Maintain 100 calls weekly.

Reliable Heating & Air, Plumbing Woodstock, Georgia, March 2014- May 2014

Customer Service/ Dispatcher (HVAC)

•Handled Customer Service front desk calls.

•Maintained updated particulars of all clients and vendors and third parties.

•Scheduled appointments to clients update.

A.R.S. Rescue Rooter Plumbing, Marietta, Georgia, March 2013- Feb 2014

Customer Service/ Dispatcher (HVAC)

•Handled office Dispatcher calls for Plumbers (HVAC) such as their routes.

•Advised Plumbers of their Expense and Expense Reduction.

•Knowledge of the home owners record keepings.

Home Service U.S.A., Miami, FL March 2010- April 2011

Customer Service/ Dispatcher Logistics

•Made out going calls for contractors for water service line.

•Opened Insurance Claims for Customers.

•Approved cost for contractors using rate sheet.

P.R.C. Corporation / Alorica, Miami, FL January 2006- February 2008

Customer Service

• Assist Customers with their Gas Bill payments.

•Assist Customer with better rate plan.

•Receive and respond to Inbound Calls (100) daily.

Education: High School Graduate Honors

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