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Customer Service Manager

Ravenel, South Carolina, United States
February 07, 2018

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Holly Green

Personal informatiom

Phone: (585) ***-****

Email: greenholly291@ya

Address: *** ******* *** *** *, Kingstree, SC 29556



customer service

book keeping

Professional Summary

Hey, I am who you are looking for to work for you.

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.Customer service specialist and business development executive with 15 years’ experience leading teams in driving organizational growth and revenue. Skilled at developing and implementing comprehensive training programs for staff members to ensure the highest-levels of service are delivered consistently.

Employment history

manager, sykes enterprise. Kingstree, SC

Nov. 2015 – Present

Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.

Resolve customer complaints or answer customers' questions regarding policies and procedures.

Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.

Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.

general manager, nagoya japanese restaurant. georgetown, SC

Jun. 2002 – Nov. 2014

Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.

Monitor employee and patron activities to ensure liquor regulations are obeyed.

Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.

Count money and make bank deposits.

Investigate and resolve complaints regarding food quality, service, or accommodations.

Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.

Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.

Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.

Maintain food and equipment inventories, and keep inventory records.

Schedule staff hours and assign duties.

Establish standards for personnel performance and customer service.

Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.

Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.

Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities.

Test cooked food by tasting and smelling it to ensure palatability and flavor conformity.

Order and purchase equipment and supplies.

Review work procedures and operational problems to determine ways to improve service, performance

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