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Manager Customer Service

Winston-Salem, North Carolina, United States
February 07, 2018

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RANDSTAD October 2017-January 2018

Customer Service Rep

I took inbound calls to assist customers enrolling in their annual benefits for many different clients. I also made out bound calls to follow up with customers that called in with issues with their benefits. This position was in a call center and it was a temporary position. The position came to an end on Jan 24, 2018. Randstad is a staffing agency.

RAC ACCEPTANCE March 2012-May 2014


As Manager of RAC Acceptance I develop and implement plans to increase sales and conversion percentages, through aggressive sales initiatives and continual staff development and training. Prior to accepting this position my current store had high credit and outstanding account receivables; within three months store was within budgeted ratios and conversion A/R percentages. My team and I doubled revenues from last fiscal year through tactful communication and resourceful re-payment initiatives with client accounts.

Create, manage and execute plans to increase sales and conversion percentage

Train, motivate and evaluate coworkers

Organize daily activities, including coworker schedules

Set specific goals for store performance, customer satisfaction and coworker development

Gauge store performance by monitoring weekly, monthly and quarterly performance and financial reports

Offer enthusiastic and knowledgeable sales guidance to customers who have been referred by the partnership store

T. LYNN GROUP June 2006- December 2011

Admissions Coordinator

As coordinator for this referral and resource management group, I provided admissions and intake support for mental and behavioral health clients in North Carolina. Once enrolled and Medicaid approved, I worked closely with mental health providers by linking their consumers to the appropriate resource, specific to their need including but not limited to assistance with disability applications, charitable organizations and agencies providing assistance with food, clothing and shelter and resources to address mental and behavioral challenges in school and in the workplace.

Implemented strategies that streamlined time lapse between enrolling consumer, authorization of consumer services through Value Options, resulting in 98% consumer retention rate, up from 60%.

Negotiated a consistent referral pipeline with local management entity (LME) in NC counties, resulting in daily referrals from each agency and increased consumer census.

Effectively managed referral and intake process, Medicaid verification and ensured proper completion and submission of intake paperwork

Coordinated schedules of field professionals and consumers for efficient initial assessment visits in the home, school or workplace.


Front Office Manager

As front office manager for Dr. Leland Heller responsibilities included patient check-in, scheduling and insurance verification, billing inquires and payment receipt. Within three months of hire identified by Dr Heller to perform chair side assistance with patients to include vital signs, charting, phlebotomy, minor surgical procedures

Charted medical records

Processed patient payments

Submit billing statements to patients

Perform data entry and processing.

Generate inventory records.

Colorado Technical University on-line current

Studying for Bachelor Degree

Healthcare Management

GPA 3.78

Everest University on-line 2008-2009

Medical Billing/ICD-9 coding

Completed 1st year

Indian River Community College

Phlebotomy Technician Certificate 2004

Okeechobee High School 2000

Okeechobee, FL

High School Diploma

References Available upon request- Available for Relocation

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