JENNIFER WILLIAMS
*** ***** **** ********* ** ***95
ac4dp4@r.postjobfree.com
PROFESSIONAL EXPERIENCE
RANDSTAD October 2017-January 2018
Customer Service Rep
I took inbound calls to assist customers enrolling in their annual benefits for many different clients. I also made out bound calls to follow up with customers that called in with issues with their benefits. This position was in a call center and it was a temporary position. The position came to an end on Jan 24, 2018. Randstad is a staffing agency.
RAC ACCEPTANCE March 2012-May 2014
Manager
As Manager of RAC Acceptance I develop and implement plans to increase sales and conversion percentages, through aggressive sales initiatives and continual staff development and training. Prior to accepting this position my current store had high credit and outstanding account receivables; within three months store was within budgeted ratios and conversion A/R percentages. My team and I doubled revenues from last fiscal year through tactful communication and resourceful re-payment initiatives with client accounts.
Create, manage and execute plans to increase sales and conversion percentage
Train, motivate and evaluate coworkers
Organize daily activities, including coworker schedules
Set specific goals for store performance, customer satisfaction and coworker development
Gauge store performance by monitoring weekly, monthly and quarterly performance and financial reports
Offer enthusiastic and knowledgeable sales guidance to customers who have been referred by the partnership store
T. LYNN GROUP June 2006- December 2011
Admissions Coordinator
As coordinator for this referral and resource management group, I provided admissions and intake support for mental and behavioral health clients in North Carolina. Once enrolled and Medicaid approved, I worked closely with mental health providers by linking their consumers to the appropriate resource, specific to their need including but not limited to assistance with disability applications, charitable organizations and agencies providing assistance with food, clothing and shelter and resources to address mental and behavioral challenges in school and in the workplace.
Implemented strategies that streamlined time lapse between enrolling consumer, authorization of consumer services through Value Options, resulting in 98% consumer retention rate, up from 60%.
Negotiated a consistent referral pipeline with local management entity (LME) in NC counties, resulting in daily referrals from each agency and increased consumer census.
Effectively managed referral and intake process, Medicaid verification and ensured proper completion and submission of intake paperwork
Coordinated schedules of field professionals and consumers for efficient initial assessment visits in the home, school or workplace.
OKEECHOBEE FAMILY PRACTICE 2003-2006
Front Office Manager
As front office manager for Dr. Leland Heller responsibilities included patient check-in, scheduling and insurance verification, billing inquires and payment receipt. Within three months of hire identified by Dr Heller to perform chair side assistance with patients to include vital signs, charting, phlebotomy, minor surgical procedures
Charted medical records
Processed patient payments
Submit billing statements to patients
Perform data entry and processing.
Generate inventory records.
Colorado Technical University on-line current
Studying for Bachelor Degree
Healthcare Management
GPA 3.78
Everest University on-line 2008-2009
Medical Billing/ICD-9 coding
Completed 1st year
Indian River Community College
Phlebotomy Technician Certificate 2004
Okeechobee High School 2000
Okeechobee, FL
High School Diploma
References Available upon request- Available for Relocation