Customer Service Medical
Resume:
Jacqueline Robinson
Dedicated,Team Player,Eager, and Fast Learner
Charlotte, NC 28215
*************@*****.***
Seeking a challenging position in a field where my professional skills and education will be fully utilized to increase workflow, improve office operations and be apart of it's growth. Work Experience
Patient Account Representative
Physicians Endoscopy - Charlotte, NC
August 2017 to Present
Collect Patient Payments
Generate Patient Statements
Answer Phone Calls from Patients
Provides customer service to patients inquiring about their balances Setup and maintain Payment Plans
Works Patient Correspondence
Correct address for returned mail paper and Zirmed Applies Professional Courtesy when requested by Centers Ability to explain EOB’s to patients
Offer assistance with Charity Programs and Financial Aide Forms Prompt response to voicemails
Excellent communication skills
Exceptional interpersonal skills
Prepare and Follow IPP Accounts
Cashier/Customer Service
Walmart - Charlotte, NC
December 2014 to Present
Responsibilities
CASH HANDLING
A/R Specialist
Randstad - Huntersville, NC
November 2016 to February 2017
Process medical claims
Contact Insurance Company
Check status of claims
Medical Collections Specialist
Parollon CHA - Charlotte, NC
July 2016 to November 2016
Collect on past due Medical Accts.
Negoitate payment arrangements
Process Payments
Verify Insurance
Document all actions taken
Prep/ Lineserver
Chartwells/Compass Group - Charlotte, NC
August 2015 to May 2016
Responsibilities
Prep vegetables and lineserver
Medical Collection Representative
George Brown&Associates - Charlotte, NC
October 2014 to August 2015
Responsibilities
Collect on past due medical accounts
Process payments
Negotiate payment arrangements
Document all action taken
Collections Representative
Dynamic Recovery Solution - N Charleston, SC
October 2013 to September 2014
Responsibilities
Collect on past due accounts
Document all actions taken
Process payments
Negoitate payment arrangements
Parking Attendant
MUSC/ Kelly Services - Charleston, SC
March 2012 to July 2013
Cash Handling
Customer Service
Customer Service/ Collections Agent
IQOR/Directv - North Charleston, SC
August 2011 to March 2012
Collect on past due cable bills
Process payments
Resolves issues of slow payments
Document all actions taken
Medical Front Office Assistant Program
Carolina Center for Occupational Health - Charleston, SC January 2011 to April 2011
* HIPAA Training and Release of Information
* Patient Documentation, Registering Patients, Telephone Etiquette, Completing Various Forms
* Checking claims status
* Posting payments on Advanced MD
* Pulling and preparing charts for new patients
Medical Collection Specialist
PMAB, LLC - Charlotte, NC
October 2007 to July 2010
* Verify Insurance
* Collected on past due Medical accounts
* Processed Payments & Negotiate Arrangements
* Knowledge of HIPAA and FDCPA Regulations
* Provided excellent Customer Service and patient confidentiality
* Documented all actions taken
* Resolved issues of slow payment
* Following up as needed
Telephone Operator/ Dispatcher
Crown Cab - Charlotte, NC
November 2006 to November 2007
* Gather customer information for purpose of making reservations for taxi service
* Directed drivers to unfamiliar sites by relaying map coordinates Collection Representative
New Concept International/ Duke Energy - Charlotte, NC June 2006 to October 2006
* Collected on past due Utility accounts
* Processed payments
* Developed Excellence in Sales training course.
Education
Certificate in Medical Reimbursement Specialist, Advance Coding and Medical Terminology Central Piedmont Community College - Charlotte, NC 2005 to 2008
Certificate in Medication Technician
PATCH TRAINING PROGRAM - North Charleston, SC
2012
Certificate in Medical Front Office Assistance Program, and ICD-9 Medical University of South Carolina - Charleston, SC January 2011
Skills
Retail/Skills, Data Entry Skills,Excellent Communication Skills(written& verbal) proficient in Microsoft word(at least 40wpm). Over 20 years of excellent Customer service Experience, use of fax machines, printers, filing and front desk experience,Pleasant apperance,friendly attitude
Certifications/Licenses
Certified Revenue Cycle Representative
February 2017 to February 2019
Additional Information
NC Tracks, STAR, Citrix, OnBase, AlphaCollector, Paragon Patient Management System,Passport,CHS Payerlink, Zirmed and Amkai
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