Jacqueline Robinson

Dedicated,Team Player,Eager, and Fast Learner

Charlotte, NC 28215

ac4dmi@r.postjobfree.com

843-***-****

Seeking a challenging position in a field where my professional skills and education will be fully utilized to increase workflow, improve office operations and be apart of it's growth. Work Experience

Patient Account Representative

Physicians Endoscopy - Charlotte, NC

August 2017 to Present

Collect Patient Payments

Generate Patient Statements

Answer Phone Calls from Patients

Provides customer service to patients inquiring about their balances Setup and maintain Payment Plans

Works Patient Correspondence

Correct address for returned mail paper and Zirmed Applies Professional Courtesy when requested by Centers Ability to explain EOB’s to patients

Offer assistance with Charity Programs and Financial Aide Forms Prompt response to voicemails

Excellent communication skills

Exceptional interpersonal skills

Prepare and Follow IPP Accounts

Cashier/Customer Service

Walmart - Charlotte, NC

December 2014 to Present

Responsibilities

CASH HANDLING

A/R Specialist

Randstad - Huntersville, NC

November 2016 to February 2017

Process medical claims

Contact Insurance Company

Check status of claims

Medical Collections Specialist

Parollon CHA - Charlotte, NC

July 2016 to November 2016

Collect on past due Medical Accts.

Negoitate payment arrangements

Process Payments

Verify Insurance

Document all actions taken

Prep/ Lineserver

Chartwells/Compass Group - Charlotte, NC

August 2015 to May 2016

Responsibilities

Prep vegetables and lineserver

Medical Collection Representative

George Brown&Associates - Charlotte, NC

October 2014 to August 2015

Responsibilities

Collect on past due medical accounts

Process payments

Negotiate payment arrangements

Document all action taken

Collections Representative

Dynamic Recovery Solution - N Charleston, SC

October 2013 to September 2014

Responsibilities

Collect on past due accounts

Document all actions taken

Process payments

Negoitate payment arrangements

Parking Attendant

MUSC/ Kelly Services - Charleston, SC

March 2012 to July 2013

Cash Handling

Customer Service

Customer Service/ Collections Agent

IQOR/Directv - North Charleston, SC

August 2011 to March 2012

Collect on past due cable bills

Process payments

Resolves issues of slow payments

Document all actions taken

Medical Front Office Assistant Program

Carolina Center for Occupational Health - Charleston, SC January 2011 to April 2011

* HIPAA Training and Release of Information

* Patient Documentation, Registering Patients, Telephone Etiquette, Completing Various Forms

* Checking claims status

* Posting payments on Advanced MD

* Pulling and preparing charts for new patients

Medical Collection Specialist

PMAB, LLC - Charlotte, NC

October 2007 to July 2010

* Verify Insurance

* Collected on past due Medical accounts

* Processed Payments & Negotiate Arrangements

* Knowledge of HIPAA and FDCPA Regulations

* Provided excellent Customer Service and patient confidentiality

* Documented all actions taken

* Resolved issues of slow payment

* Following up as needed

Telephone Operator/ Dispatcher

Crown Cab - Charlotte, NC

November 2006 to November 2007

* Gather customer information for purpose of making reservations for taxi service

* Directed drivers to unfamiliar sites by relaying map coordinates Collection Representative

New Concept International/ Duke Energy - Charlotte, NC June 2006 to October 2006

* Collected on past due Utility accounts

* Processed payments

* Developed Excellence in Sales training course.

Education

Certificate in Medical Reimbursement Specialist, Advance Coding and Medical Terminology Central Piedmont Community College - Charlotte, NC 2005 to 2008

Certificate in Medication Technician

PATCH TRAINING PROGRAM - North Charleston, SC

2012

Certificate in Medical Front Office Assistance Program, and ICD-9 Medical University of South Carolina - Charleston, SC January 2011

Skills

Retail/Skills, Data Entry Skills,Excellent Communication Skills(written& verbal) proficient in Microsoft word(at least 40wpm). Over 20 years of excellent Customer service Experience, use of fax machines, printers, filing and front desk experience,Pleasant apperance,friendly attitude

Certifications/Licenses

Certified Revenue Cycle Representative

February 2017 to February 2019

Additional Information

NC Tracks, STAR, Citrix, OnBase, AlphaCollector, Paragon Patient Management System,Passport,CHS Payerlink, Zirmed and Amkai

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