Decollas Hambrick
**** ***** ****, ******** ** **126
Phone: 678-***-**** Mobile: 404-***-**** Email: ac4dlm@r.postjobfree.com:ac4dlm@r.postjobfree.com
mailto:ac4dlm@r.postjobfree.com
PROFESSIONAL OBJECTIVE: A managerial position within a professional organization that utilizes my leadership, customer service, administrative, sales, and telecommunication skills in a stable corporate environment.
WORK HISTORY:
Martin’s Restaurant Systems Inc. 2009 - 2017 Restaurant General Manager
Effectively managed daily operations and quality standards as outlined by restaurant polices
Maintained budget and product control costs within the restaurant
Supervised and produced a high production standard of fresh food and outstanding customer service
Maintained cleanliness standards as outlined by corporate and industry polices
Responsible for administrative and operational paperwork, including but not limited to, work schedules; product transfers; food and paper orders; daily and monthly sales reports; various cash tracking reports; inventory reports; and new hire paperwork
West Telemarketing 2005 - 2008 Work at Home Customer Service Representative/ Independent Contractor
Processed inbound customer calls for Sears Home Repair, Pizza Hut, Direct Response, Virgin Mobile, Whirlpool, and Dish Network from remote locations.
Generated work-orders, scheduled appointments for repair and maintenance issues, input delivery and carryout orders and handled various information requests to process orders and accept payments for television product offers
Performed troubleshooting with customers and their equipment to ensure first call resolution
Generated revenue by up selling company products
Ensured optimum levels of customer service and satisfaction
Ms. Kathy Sligh 2004 - 2005 Home Health Care Worker
Ensured the health and well being of patient was kept satisfactory during absence of employer
Prepared meals as well as maintained the upkeep of the home by performing small housekeeping duties
AT&T Broadband 2001 - 2003 Telephony/Digital Cable Customer Care Professional III
Handled approximately 70 calls per day for account receivable and accounts payable inquiries
Provided exemplary customer service with each call and generated revenue by selling company products
Accurately and appropriately generated work-orders, Electronic Transmittal tickets, scheduled technician appointments, processed payments and disconnection orders
Received customer compliments for demonstrating Quality Customer Care
Ensured proper troubleshooting techniques on repair services with an analytical approach to reduce unnecessary dispatches of service personnel
EDUCATION: Clayton State University Course of Study: Communications/ Business Management
SUMMARY:
Excellent computer software and hardware skills
Effective interpersonal, organizational, and multi-tasking skills
Capable customer service and sales experience being in person or over the phone
Team oriented; Proficient and effective managerial talents
Dynamic communication skills with a positive professional attitude