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Customer Service Representative

Atlanta, Georgia, United States
February 07, 2018

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Decollas Hambrick

**** ***** ****, ******** ** **126

Phone: 678-***-**** Mobile: 404-***-**** Email:

PROFESSIONAL OBJECTIVE: A managerial position within a professional organization that utilizes my leadership, customer service, administrative, sales, and telecommunication skills in a stable corporate environment.


Martin’s Restaurant Systems Inc. 2009 - 2017 Restaurant General Manager

Effectively managed daily operations and quality standards as outlined by restaurant polices

Maintained budget and product control costs within the restaurant

Supervised and produced a high production standard of fresh food and outstanding customer service

Maintained cleanliness standards as outlined by corporate and industry polices

Responsible for administrative and operational paperwork, including but not limited to, work schedules; product transfers; food and paper orders; daily and monthly sales reports; various cash tracking reports; inventory reports; and new hire paperwork

West Telemarketing 2005 - 2008 Work at Home Customer Service Representative/ Independent Contractor

Processed inbound customer calls for Sears Home Repair, Pizza Hut, Direct Response, Virgin Mobile, Whirlpool, and Dish Network from remote locations.

Generated work-orders, scheduled appointments for repair and maintenance issues, input delivery and carryout orders and handled various information requests to process orders and accept payments for television product offers

Performed troubleshooting with customers and their equipment to ensure first call resolution

Generated revenue by up selling company products

Ensured optimum levels of customer service and satisfaction

Ms. Kathy Sligh 2004 - 2005 Home Health Care Worker

Ensured the health and well being of patient was kept satisfactory during absence of employer

Prepared meals as well as maintained the upkeep of the home by performing small housekeeping duties

AT&T Broadband 2001 - 2003 Telephony/Digital Cable Customer Care Professional III

Handled approximately 70 calls per day for account receivable and accounts payable inquiries

Provided exemplary customer service with each call and generated revenue by selling company products

Accurately and appropriately generated work-orders, Electronic Transmittal tickets, scheduled technician appointments, processed payments and disconnection orders

Received customer compliments for demonstrating Quality Customer Care

Ensured proper troubleshooting techniques on repair services with an analytical approach to reduce unnecessary dispatches of service personnel

EDUCATION: Clayton State University Course of Study: Communications/ Business Management


Excellent computer software and hardware skills

Effective interpersonal, organizational, and multi-tasking skills

Capable customer service and sales experience being in person or over the phone

Team oriented; Proficient and effective managerial talents

Dynamic communication skills with a positive professional attitude

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