Ola Saied El-Semilawy

Contact Information

** ****** ******, **********, ****

ac4djh@r.postjobfree.com

012********

Objective

To acquire a challenging position in an environment where I can best utilize my skills, education and gain further experience while enhancing the company’s productivity and reputation.

Work Experience

American Chamber Of Commerce

Marketing and Sales Coordinator

10.2016-Present

Assist in the preparation and organizing of promotional material or events.

Pitching the promotions to the customers and making sure they are aware of our campaign.

Handle the processing of all orders “Online Training Service” with accuracy and issuing invoices for the requested services.

Assisting with the production of Artwork Materials.

Promoting Our Tender Alert Service and motivate the companies to be sponsors for our service.

Assisting in testing the Mobile application.

Answering live chat customers.

Responding to complaints from customers and give after-sales support when requested.

Updating our database with the new Ads in Magazines and newspapers.

Market BIC services during AmCham event.

Update BIC marketing materials (Flyers, presentations, faxes, etc.).

Printing certificates to the users who finished the online courses.

Responsible for all administrative tasks

-Collection of Payment

-Weekly Collections Report

-Daily Certificate Report

-Invoices Cycle

-Filing

-Coordinate with finance department

Xceed

Recruitment Coordinator

04.2016-08.2016

Conducts phone screen to assess eligibility & availability of the applicant.

Schedule and confirm candidate phone interviews.

Coordinates all pre employment testing, which may include assessments, background checks.

Conduct interviews with the new candidates.

Updates candidate records in recruiting system and provide follow-up correspondence to candidates on recruiting status via phone and email.

Prepare a daily sheet with the accepted candidates and in which account they fit.

Maintain a pool of candidates to cover the client requests.

Make sure to align with the training department to know when the new batch will start, to send the accepted candidates details to the security and transportation to insure candidate satisfaction and enhance the company’s image.

British Council

Placement Tester/Young Learner Assistant (Part-time Job)

03.2016-Present

Conduct the placement testing for Adults

Supervise young learners on British Council premises.

Assisting teachers in young learner lessons.

Communicating with customers as appropriate.

Carrying out administrative tasks, as needed, to support the Teaching Centre.

Acting as rota co-ordinator to ensure all YLAs are deployed in line with the specific day’s rota.

Teaching during the summer school.

TLS contact (UK Visa Application Centre - A Tele-performance Company)

Counter agent

07.2015-04.2016

Registering all new applicants.

Offering value added services and assisting them with products of their interest.

Submitting their supporting documents on the system.

Preparing the applicant’s documents and passports and reviewing all applications before finally submitting them to the embassy.

Preparing a daily report about all work processed.

Adhering to quality performance standards while achieving full customer satisfaction as per the performance evaluations.

Vodafone UK

International Call Center Representative (Part-time job).

09.2014-07-2015

Handling all incoming calls with appropriate greetings protocols.

Providing the best service to the customers by attending to their concerns as quickly as possible while maintaining all the call quality aspects.

Up selling of new products and services to callers in an appealing selling methods and achieving required targets.

Handling customer’s queries and complains regarding the service provided.

Following up with the customers and insuring that they are satisfied with the service.

British council

Invigilator IGCSE (Part-time job).

04.2015-06.2015

Managing the exam process and premises throughout the day

Taking the student’s attendance and supervising them while taking their exam.

Making sure all students are following protocol before and during their exam.

Collecting and keeping the student’s exam papers in a secured place and submitting them to the manager.

Vodafone (Vodafone Directory Assistance)

Call Center Agent (summer training)

06.2012-09-2012

Responsible for handling all incoming calls.

Providing the best service to the customers.

Providing customers with the data they want in a text message.

Being fast and supportive.

Education

Cairo University – Faculty of Commerce (English Section).

Bachelor degree in Accounting.

Grade: Good.

Graduation year: 2015.

Gezira Language School

Graduation year: 2011.

Personal Information

Born: July 7th, 1993 in Dubai

Citizenship: Egyptian

Marital status: Single

References

Available upon request

Contact this candidate