Customer Service Sales
Resume:
ASHLEIGH
HENCZEL
ABOUT
One of my passions is helping people through
working with a kind, cheerful attitude, using
problem solving skills and taking the time to listen and understand their needs. I am hoping to
become part of a company and team that I can feel
passionate about. I listen, communicate and follow directions effectively while also being efficient
independently.
EVENT COORDINATOR & ASSISTANT
CONNECT NOW BUSINESS NETWORK
January 2010 – Present
Assists in social media marketing by posting
events online, including Facebook and online
community boards.
Arranges materials in preparation for events by
picking up finished products, constructs folders for events, designs and create gift baskets for
speakers, attendees and for door prizes.
Finds solutions and resources for any inquiries or concerns put forward by event attendees, the
public and network members.
Designs and sets up product display tables,
organizes materials and handouts, manages the
registration table, manages product sales and
handles payments during events.
Data entry, including networking connections and
new memberships.
WORK EXPERIENCE
WARDROBE CONSULTANT
MOORES CLOTHING FOR MEN
November 2012 – Present
Sells with integrity by learning about the
customer’s needs listening, asking appropriate
questions and intently observing. This allows for
service to be tailored to best suit the needs of the customer.
Provides exceptional customer service and
ensures the customer’s experience is positive and
informative by assisting them in finding
appropriate sizes and suitable products for their
needs.
Assists with store operations such as inventory,
store cleanliness, logging new alterations, marking alterations, customer pick-ups, and tuxedo rental
consultations.
SKILLS
Computer Knowledge: Microsoft Office (Word,
Exel, Powerpoint), Outlook, Photoshop, Email,
Social Media and Point of Sale systems.
Office Equipment: Multi-line phone, scanner,
photocopier, and fax machine.
Keyboarding speed 45+ words per minute.
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EDUCATION
UNIVERSITY OF THE FRASER VALLEY
Floral Design Certificate
Dean's List for Trades and Technology
GRADUATE OF YALE SECONDARY SCHOOL
PET SPECIALIST BOSLEY’S BY PET VALU
September 2013 – October 2014
Keyholder, some responsibilities included
opening and closing the store, counting tills,
making deposits and recording daily sales
numbers.
Used knowledge from personal experience and
through Pet Valu’s extensive online training
resources and from to assist customers in
addressing problems and finding solutions.
Managed time effectively, resulting in providing
excellent customer service while stocking the
shelves, keeping the store clean, and answering
phone calls.
Cared for and helped raise cats and kittens
waiting to be adopted.
VOLUNTEER
JUNIOR CABIN LEADER AT CAMP LUTHER
June 2006 – August 2010
Leadership responsibilities included supervising
campers, scheduling, event planning, and
mentoring.
SALES ASSOCIATE SPIRIT HALLOWEEN
Seasons 2013 – 2016
Used product knowledge and suggestive selling in
order to build sales.
Assisted with daily operations such as cleaning,
stocking, and merchandising.
FLORAL CLERK SAVE-ON-FOODS
January 2008 – November 2012
Provided advanced customer service by greeting
customers, helping select products.
Responsible for wrapping flowers, inflating
balloon bouquets, making fruit/gift baskets,
making fruit trays, cleaning and organizing the
department.
Effectively used sales techniques to make sales
goals.
Some managerial and office work responsibilities
included ordering, receiving and organizing
product, taking inventory once a month, accounts
receivable and accounts payable.
Operated multi-line phone and communicated
over the phone with customers ordering flowers,
recipients, delivery drivers and multiple suppliers.
Member of the Event Planning Committee.
Supervising coworkers during busy holiday
seasons.
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