ERIC BANSON

**** ***** ***** *** # ***

LAS VEGAS NV 89128

CELL PHONE 702-***-****

Email: ac4dg6@r.postjobfree.com

SUMMARY:

Accomplished and energetic Manager with a solid history of achievement in Hotel Administration. Motivated leader with strong organizational abilities.

SKILLS:

Areas of expertise include:

Computer proficiency Complex Problem Solving Time Management

Active Listening Critical Thinking Decision Making

EXPERIENCE:

2007-present: Floor Manager at Venetian Hotel and Casino, Las Vegas.

Supervise and managers assigned floors.

Inspect the suites to making sure Forbes standard are maintained.

Update all facilities issues using hotsos.

Assigned suites using Rex.

Managers, conducts performance review for the team members.

Issues discipline to team members who are deviant to the policies of the hotel and department.

Perform other duties assigned by the management.

Delegate assignment to about 50 plus team members daily.

Coordinates turn-down services for VIP guest and butlers.

Ensuring that the lost and found items are recorded and treated with respect and dignity for the guest.

2005-2007: Housekeeping Supervisor at Bellagio Hotel and Casino, Las Vegas.

Manages assigned operational functions consistent with the vision for the department

Help create work environment that promotes teamwork, performance, feedback, recognition, mutual respect and employee satisfaction

Supervise the housekeepers to ensure that they adhere to and enforce housekeeping policies and duties.

Conducts 5 or more written and 20 visuals inspections on daily basis to ensure that the GRA’s and Floor Attendant are conforming to the sanitation requirement of health Laws and standards.

Coordinates and conducts performance appraisal of the housekeeping employees in accordance with the company guidelines.

Instruct employees and new hires on product use for cleaning in accordance to OSHA chemical right to know standards.

2000-2005: Environmental Services Manager at Rio Hotel and Casino, Las Vegas

Checks completion of work in order to make sure the facility is clean under sanitary condition.

Pre-shift about job routine, use of equipment’s, products and cleaning.

Maintain necessary records and reports of the damage equipment’s for repair.

Ensure all work is performed in accordance with departmental procedure and safety requirement.

Conducts frequent inspection of all public areas, offices and casino in order to maintain a high standard of cleanliness.

1997-2000: Front Desk Agent at Las Vegas Hilton Hotel and Casino, Las Vegas

Checked guest in and out in a speedy, efficient and friendly way.

Making and changing reservation information for the guest.

Chargers to the guest accounts and processed the payments

Checked with housekeeping departments about the status of the suites.

Listened to and resolved guest complaints via operating and hotel switch board or PBX and maintaining great relationship at all times.

Education:

University of Nevada, Las Vegas (UNLV), 2014

Bachelor of Science Healthcare Administration

AWARDS:

Outstanding Achievement in Customer Satisfaction, 2013

Editor's Choice Award, 2004

CPR Certificate

Contact this candidate