Customer Service, Administrative Assistant, Receptionist, Data Entry
Resume:
Professional, Highly Skilled, Punctual and Charismatic
CONTACT INFO
Jillian M. Hamilton
Bellefontaine, Ohio 43311
USA
E *******.*.*****@*****.***
SKILLS
Typing
Clerical/Data Entry
Microsoft Office (Excel, Outlook, PowerPoint, Word)
Windows XP/Vista/7, Glovia MRP and ERP Systems, Visio, Kronos Time Keeper, AS400 and iSeries
Fax, photocopiers, scanners, video/voice conferencing and telephone systems operation (Audix)
Parcel management: shipping, tracking and receiving
Internet savvy
Spelling/proofreading/editing
Detail-oriented
Customer service, verbal communication, reception
WORK EXPERIENCE
Company Job Title(s) Dates Employed
Aramark Uniform Services Route Sales Representative 10-2014 – present
Columbus, Ohio On-site rep. for Honda of America Mfg., Inc.
Job Details
On-site office support at two [2] Honda of America Manufacturing, Inc. locations
Manage updates made to main company-wide locker room spreadsheet
Anna Engine Plant: base location, office workspace
Conduct locker assignments for incoming and current associates (i.e. new hire, internal/external transfers)
Locker cleanouts for separated and moving associates (i.e. quit, retired, transferred)
Uniform orders placed for full-time (Honda) and temporary (Adecco, Spherion) associates – submitted as provided
‘Orange tag’ orders: repairs, replacements, size changes – submitted daily, as acquired
Uniform collection/distribution: send dirty uniforms back to plants for cleaning; hang clean laundry on associates’ assigned lockers
Concern sessions: cover office area during posted times for associates to address uniform issues, turn in uniforms, ask for uniform-related assistance
Communicate with Aramark Supervisor and Manager on tasks, as necessary
Work closely with Honda Administration on daily tasks
Honda Transmission Plant: alternate location, office workspace:
Cover office area on certain days throughout the week and fill in when needed
Handle and submit concerns, uniform issues; relay notes to main office rep.
Place orders when necessary (i.e. size changes, replacements, low or missing inventory)
Update locker room spreadsheet with changes as provided
Communicate with Aramark Supervisor and Manager on tasks, as necessary
Company Job Title(s) Dates Employed
Transportation Research Center Inc. Administrative Assistant I 9-2010 – 9-2013
East Liberty, Ohio Project Engineering Assistant 9-2013 – 9-2014
Job Details
Switchboard Operator: processing phone calls, paging requests
Sort incoming mail, apply postage to outgoing mail
Supply orders and service requests submitted for copiers, printers, postage and fax machines
Plan and purchase travel arrangements for TRC Inc. employees and affiliates
Gateway C/S Purchasing System and Database
submit requisitions to the Purchasing Department for chargeable repair services and supply orders, postage funding and TRC Inc. employee/affiliate travel arrangements
Utilities – monthly invoicing: Electricity/Water/Natural Gas usage and Heiby Oil deliveries
submit service orders in AS400 database
Meter Readings and Accounting spreadsheet updates
Utility charges reconciliation for Accounts Receivable Dept.
Monitoring/inputting data for Weekly Project Update Report
data compiled and downloaded from AS400 queries, transferred into Excel spreadsheet
Policies and Procedures
Corporate Administration Group Report: documents due for review – updated monthly
Project Management Business Report
DDO, ILO/ELO and DCS departments: data compiled and downloaded from their respective AS400 queries, inputted into Excel spreadsheet – updated monthly
Document Controller
ISO 9001 and 14001 documents checked into/out of WebDocs; Workpieces created for New, Revised, or Obsolete documentation in RJS Workflow
Review dates kept current and compliant for annual ISO Audit
Master Document List: spreadsheet updated when applicable
Test Proposals: proofreading, editing for ILO/ELO department supervisors, project managers
Data Processing: DIAdem 2011
Crash and Sled testing for private and government-related customers
Prepare test deliverables for customers (i.e. test reports, CDs/DVDs, Entrée data)
Company Job Title Dates Employed
CashLand Customer Service Associate 7-2010 – 9-2010
Marysville, Ohio
Job Details
Processing new loan requests/paybacks; money orders, wire transfers/receipts via Western Union
Buying/loaning on gold (i.e. jewelry and misc. items)
Company Job Title Dates Employed
CenturyLink (formerly EMBARQ) Midlevel Data Entry – Disputes Dept. 8-2009 – 3-2010
Leesburg, Florida Contractor (AT-Tech Staffing Services, Inc.)
Job Details
Monitor the Disputes e-mail inbox of messages from various corporations and auditing companies with CenturyLink wholesale accounts
Validate and research incoming mail to determine (by skill set) dispute delegation/receipt to the proper analyst; code and enter disputes into database
Run daily reports in Microsoft Excel
Create, e-mail, print various spreadsheets and reports (including 15 & 30 day dispute statuses, pivot table) for supervisor and fellow dispute analysts; information pulled from daily report
Assist analysts with dispute status updates in database system
Assist supervisor and/or administration in various tasks presented
File closed hardcopy disputes in storage cabinets
Filter, control department’s online shared drive; store dispute documents accordingly in customer folders
Company Job Title Dates Employed
G&T Conveyor Company, Inc. Administrative Assistant/Clerical Support 6-2005 – 3-2009
Tavares, Florida
Job Details
Managed information and communication for the office (125 employees)
Plan and schedule meetings, appointments, travel arrangements and guest accommodations
Manage and maintain office files for Purchasing, Shipping and Department Managers
Record and disseminate confidential information by using the telephone, mail services, websites and e-mail
Compose correspondence, PowerPoint presentations, reports and various documents using desktop publishing software and digital graphics
Recorder of Minutes for daily Management meetings
Create and manage databases using Excel spreadsheets
Negotiate with vendors for purchasing necessary supplies and requests for service
Complete reports on leased office equipment and asset inventory as required
Manage supply distribution, stockrooms, and corporate libraries
Material Safety Data Sheets [MSDS] updated through organizing and maintaining paper and/or electronic files for spot and annual audits on the manufacturing production floor
Proactively maintain support for the company management/executive staff
Provide orientation for new staff, including facility tours
Train new and existing employees on office equipment, software, policies and procedures
Conduct and operate/troubleshoot new office technologies or software upgrades
Assist in the Purchasing Department, including direct customer/vendor contact through placing and expediting orders; material tracking in the Shipping and Receiving Department
Involvement with cycle counts, physical inventories and obsolescence procedures
General reception, answer phone calls, transfer/hold, employee relations
Madam Chairperson on the Employee Recreation Committee (Jan-Mar 2009)
Company Job Title Dates Employed
Courtesy Honda Sales & Leasing Consultant 11-2004 – 6-2005
Sanford, Florida Administrative/Receptionist Assistant
Job Details
Sales & Leasing Associate in dealership showroom
Organize and maintain paper and/or electronic files
Assist the Receptionist in absences or temporary time out of office
EDUCATION
School Location Degree
Dates Attended
North Union High School Richwood, OH High School Diploma
8-1996 – 6-2000
Eastern Michigan University Ypsilanti, MI Some College Coursework
8-2000 – 5-2003
Columbus State Community College Columbus, OH Some College Coursework
8-2003 – 5-2004
CERTIFICATIONS
DESCRIPTION Dates Attended
MICROSOFT EXCEL 2003 - LEVEL I 6-2008
MICROSOFT EXCEL 2003 - LEVEL II 6-2008
REFERENCES
Available upon request
Contact this candidate