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Administrative Assistant

Setauket- East Setauket, New York, United States
February 06, 2018

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Michelle M. Williams 631-***-****

Smithtown, New York 11787

Experienced Administrative Assistant with a consistent track record of success in achieving business objectives. Adept at establishing priorities and setting goals in a fast-paced environment. Proficient in analyzing company procedures, instituting organizational strategies and measures for continuous improvements and efficient business operations. Computer proficient MS Office Suite, Articulate Learning Software and Cornerstone LMS Platform


EVO Payments International

2012 – 2017

Training Administrator

Designed effective training modules, presentations and programs to meet the needs of the company

Developed and assess material to cultivate employee comprehension of subject matter

Collaborated with department managers and independent vendors to determine scope and direction of quarterly project plans and execute corresponding training sessions

Created comprehensive project plans to be viewed by the CEO, VP and other executive leadership

Managed the relationship with clients and stakeholders to ensure resource availability and allocation

Relationship Manager

2007 – 2012

Liaison between Underwriting Department and External Agents

Submitted and tracked new Service Contracts and Addendums

Processed and monitored all customer service issues for External Agents

Maintained filing system including yearly purge

Answered high volume of inbound calls and emails

Provided daily sales support for External Agents

Compiled and input data for weekly reports


2005 – 2007

Business Manager

Executed sales goals and provided support for team’s monthly achievements

Built customer relationship through follow ups and provided product knowledge

Planned and executed product line events

Counter Representative

2003 – 2005

Handled customer requests and inquiries

Resolved customer service issues

Met monthly product quotes

Ettelman & Hochheiser, P.C.

2001 – 2003

Administrative Assistant

Performed administrative duties, answered and directed phone calls and greeted clients

Assisted Attorneys with daily typing assignments

Managed the upkeep of office library

Coordinated appointments, including all correspondence and logistics necessary

Handled the opening and closing of client files

Maintained and ordered all office supplies

Forester & Garbus, P.C.

1995 – 2001

Administrative Assistant

Answered and directed high volume of inbound calls on 50 line switchboard

Performed data entry and processing of all court documents

Prepared outgoing mailings, sorted and distributed incoming mail to department managers

Skills: Power Point, Excel, Word, Outlook, Articulate Learning Software, Cornerstone LMS Platform

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