Michelle M. Williams 631-***-****
Smithtown, New York 11787 ac4dfq@r.postjobfree.com
Experienced Administrative Assistant with a consistent track record of success in achieving business objectives. Adept at establishing priorities and setting goals in a fast-paced environment. Proficient in analyzing company procedures, instituting organizational strategies and measures for continuous improvements and efficient business operations. Computer proficient MS Office Suite, Articulate Learning Software and Cornerstone LMS Platform
PROFESSIONAL EXPERIENCE
EVO Payments International
2012 – 2017
Training Administrator
Designed effective training modules, presentations and programs to meet the needs of the company
Developed and assess material to cultivate employee comprehension of subject matter
Collaborated with department managers and independent vendors to determine scope and direction of quarterly project plans and execute corresponding training sessions
Created comprehensive project plans to be viewed by the CEO, VP and other executive leadership
Managed the relationship with clients and stakeholders to ensure resource availability and allocation
Relationship Manager
2007 – 2012
Liaison between Underwriting Department and External Agents
Submitted and tracked new Service Contracts and Addendums
Processed and monitored all customer service issues for External Agents
Maintained filing system including yearly purge
Answered high volume of inbound calls and emails
Provided daily sales support for External Agents
Compiled and input data for weekly reports
Nordstrom
2005 – 2007
Business Manager
Executed sales goals and provided support for team’s monthly achievements
Built customer relationship through follow ups and provided product knowledge
Planned and executed product line events
Counter Representative
2003 – 2005
Handled customer requests and inquiries
Resolved customer service issues
Met monthly product quotes
Ettelman & Hochheiser, P.C.
2001 – 2003
Administrative Assistant
Performed administrative duties, answered and directed phone calls and greeted clients
Assisted Attorneys with daily typing assignments
Managed the upkeep of office library
Coordinated appointments, including all correspondence and logistics necessary
Handled the opening and closing of client files
Maintained and ordered all office supplies
Forester & Garbus, P.C.
1995 – 2001
Administrative Assistant
Answered and directed high volume of inbound calls on 50 line switchboard
Performed data entry and processing of all court documents
Prepared outgoing mailings, sorted and distributed incoming mail to department managers
Skills: Power Point, Excel, Word, Outlook, Articulate Learning Software, Cornerstone LMS Platform