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Support Customer Service

Location:
Cumming, Georgia, United States
Salary:
open
Posted:
February 06, 2018

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Resume:

TIM OLEKSINSKI

**** ******** **, *******, **, ***40

ac4dej@r.postjobfree.com - 678-***-****

I'm a Dynamic career driven IT professional with 14 years of experience in a board range of technologies. Seeking a challenging position in where my board technical and client relationship management can be utilized.

Customer Service Expert

MS platforms 95,200,XP, Windows 7, Windows 8

Skilled in HTML, HTTP, and IP

MS Exchange 2003, 2010

TCP/IP

Google Mail

Asset Maintenance image Configuration

Expert in Disaster recovery

Software testing

Exchange to Google Migration

Data Center Management

WAN, LAN

Active Directory Administration

HW/SW Installation & Maintenance

MS Server Support 2003,2008,2012

VPN configuration and troubleshooting

MS Office Suite 2003,2007,2010,2013

Remedy, Vantive, Service now Ticketing systems

Office 365

PC Refresh Projects

Printer setup and maintenance

SSCM experience

ThyssenKrupp Materials NA –T-Systems– Alpharetta, GA - 12/2014 to Current

LAN Engineer 3

1.Provide analytical, technical and administrative work in the design and installation of new and existing personal computer systems, printers and RF scanning systems.

2.Supporting LANs, desktop and server applications (MS Windows, MS Office, MS Outlook/Exchange and SharePoint) and related hardware (desktops, laptops, thin clients, printers, MFPs, etc.).

3.Work with VMware and Citrix solutions Traverse training.

4.Support endpoint devices in a manufacturing environment wireless scan guns, printers, wireless thin clients or systems connected to manufacturing equipment.

5.Working with networking principles as they pertain to TCP/IP Network Operating Systems (NOS) and Windows Active Directory (AD).

6.Maintaining of Windows security as it pertains to both NTFS file security as well as AD Group membership.

7.Setup of NOS services such as DNS, DFS, WINS, DHCP, IP Printing, IP Addressing, sub netting, routing.

8.Support users with Citrix or Virtual Desktops environments, enterprise wide architecture, application deployment and security.

9.Knowledge of enterprise Windows based electronic mail systems such as Microsoft Exchange/OWA, Lotus Notes, GroupWise, etc.

10.Experience with imaging systems such as SCCM, MDT, Symantec Ghost, Altiris, etc. for OS deployment.

11.Experience with automated application deployment and patching through SCCM

12.Experience managing intrusion tools (anti-virus, malware, spam prevention, etc.).

13.Maintain SLA's required by LAN Engineers• terminal emulators, SAP GUI, Hyperion, etc.

14.Extensive experience with fat (PC and laptop) and thin client technology and management.

Redbook Connect – Alpharetta, GA- 03/2014 - 09/2014

SaaS Operations

1.Team Lead for project moves and also coordinated PC upgrades XP to Windows 7 and Hardware refresh

2.Demonstrated professionalism and courtesy with all customers at all times

3.Resolved Complex issues and Break Fix for Hardware and Software

4.Managed MS office 365, Outlook MS Office, Including install and troubleshooting

5.Knowledge of Active directory, Domain, Forest Windows Shell Scripting and Group Policy Objects (GPO) experience

6.Supported national and international remote users Assisted in VOIP setup and support

7.I have strong trouble shooting skill and Time management

8.Work with vendors ensuring Hardware, software compliance Project lead on 80 user move to new location

9.Supported hardware RAM and CPU replacements

10.Service Now Ticketing system

11.Ran Network cabling for wireless routers throughout new office Process new PC /software documentation

12.Installed cable support systems and prepared workstation outlets.

13.Conference room setup –, video setup

14.Share Point Support

CSS - ATOS/Solvay Advanced Polymers – Alpharetta, GA - 01/2011 - 01/2014

IT Support Technician

1.Global Desktop support for approx. 800 End users 300 on-site

2.Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns.

3.Support for Sales, with offsite user (5 other SAPL locations in the US). Hardware and software Global support For Asia, Europe, and India

4.Performed general maintenance tasks, troubleshoots, and repairs computer systems and peripheral Equipment

5.Asset tracking and manage assets* Hardware and Software support and Installations.

6.Managed two SAPL Hardware refresh Life cycles from Deployment to Lease End

7.Processes timely and accurate information to ensure compliance with warranty requirements of vendors.

8.Manage BTI - VPN tokens and request for all of 5 US SAPL sites along with VPN support globally to the US,Europe, Asia, and India

9.SAV Reporting for all SAPL sites in the US

10.Image configuration, Software testing for standard and non-standard operating systems

11.Build and support off-site Toller PC's* VPN Migration from AT&T to BTI (mobile express)

12.Wireless Migration throughout All SAPL sites* System Administration, server builds maintenance

13.Manage Back-ups tapes daily, weekly, monthly, and yearly

Siemens Inf. Systems/ Solvay Advanced Polymers – Alpharetta, GA – 1/2010 - 12/2011

Technical Support Analyst

14.Global Desktop support for approx. 800 End users 300 on-site

15.Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns.

16.Support for Sales, with offsite user (5 other SAPL locations in the US). Hardware and software Global support For Asia, Europe, and India

17.Performed general maintenance tasks, troubleshoots, and repairs computer systems and peripheral Equipment

18.Asset tracking and manage assets* Hardware and Software support and Installations.

19.Managed two SAPL Hardware refresh Life cycles from Deployment to Lease End

20.Processes timely and accurate information to ensure compliance with warranty requirements of vendors.

21.Manage BTI - VPN tokens and request for all of 5 US SAPL sites along with VPN support globally to the US,Europe, Asia, and India

22.SAV Reporting for all SAPL sites in the US

23.Image configuration, Software testing for standard and non-standard operating systems

24.Build and support off-site Toller PC's* VPN Migration from AT&T to BTI (mobile express)

25.Wireless Migration throughout All SAPL sites* System Administration, server builds maintenance

26.Manage Back-ups tapes daily, weekly, monthly, and yearly

CompuCom - 5/2005 – 1/2010

Asset Management Executive Support Software Support

1.Asset Maintenance Image

2.Configuration Software Testing Application Support Hardware Refresh Systems

3.Administration Customer Relations Hardware Support Staff Training & Development Data

4.Center Management Managed Printer Inventory Systems Implementation Data Center

5.Support Manage Back-up Tapes TCP/IP Networking Data Mining Migration and

6.Upgrades Team Player Desktop Team Lead PC Diagnostics Technology Refresh Detail

7.Oriented Process Management VPN Token Management Documentation Reviewer

8.Product Testing VPN Support FDA Documentation SAV Reporting Wireless Support

9.Emerging Technologies Sever Builds W/LAN Management

EDUCATION

1991 Associate of Science: Associated Degree, Business Reinhardt College - North Ga

1991 Information Technology Degree: Information technology ECPI - Charlotte, NC

CERTIFICATIONS

A+ certified

ITIL certified

Google Champion completed Google Training and Instructed User.

PMI- started



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