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Customer Service Office Staff

Rockwall, Texas, United States
February 06, 2018

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Denise Wyatt

Royse City, Texas ***** ǀ 214-***-**** ǀ


Dedicated hard worker, flexible, fast learner and productive healthcare administrator with over 17 years of experience in healthcare with strong organizational skills.

Skills & Abilities

Hardware/Software upgrade planning & troubleshooting

Network configuration and support

Strong Leadership

Excellent Customer Service

Proficient in Microsoft Word, Excel

Team Player

Patient Focus Care

Daily Operation/Management of Radiology PACS and RIS systems

Provide daily, weekly, and monthly reports to management

HIPAA Compliant



PACS/RIS Administrator Baylor Scott and White Medical Center at Garland 2005 - Present

Application security management related to Radiology Information Systems (GE RIS), Picture Archiving and Communication Systems (GE PACS), physician dictation systems (Powerscribe 360).

Worked and ensured all billing exceptions were resolved daily.

Performed billing reconciliation to make sure the appropriate charges were applied to patient accounts to help Baylor maintain their status as an accountable care organization (ACO).

Educated end users on all supported applications to help them provide the highest levels of patient continuum of care.

Audited applications to maintain HIPAA compliance.

Accounted for assurance of communication of HL7 messages across various interfaces and various other clinical informatics systems.

Handled communications of performance metrics related to radiological dictations, physician orders, and statistical information.

Worked closely with application support teams, server administrators, network administrators, and database administrators to provide 99.9% uptime of health informatics systems.

Clinical Services Representative 2000 – 2005

Checked in patients, verified patient orders, faxed reports, answered phones, made copies of patient information forms and ordered supplies.

Communicated in an effective and professional manner with physicians, ancillary departments, nursing units, office staff, patients and their families.


North Garland High School ǀ Diploma

communicates, verifies, documents, completed, excellent, skills, review

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