BOBBIE BOWENS

*** *. ******** ***. *******, CA 95337 903-***-**** ac4de1@r.postjobfree.com OBJECTIVE

To secure a position utilizing my skills and experience in an environment that will allow me future opportunities for advancement and educational growth.

EMPLOYMENT

HARTE HANKS (07/2008-10/2017)

Customer Service Representative

Texarkana, TX

● Managed multiple consolidated accounts such as Horizon Blue Cross Blue Shield, FedEx Domestic, Black Rock Investments.

● Provided Black and Decker warranty assistance and troubleshooting for garden tools, power tools and kitchen appliances.

● Assisted customers with troubleshooting online enrollments.

● Answered approximately 120 calls per day and provided customer service, and general Health Insurance information.

● Assembled investment folders, ordered and mailed out investment documents and product catalogs.

● Processed loss and damage claims and assisted with pre-investigations.

● Researched documents and pictures of damaged items, also performed package searches.

● Receptionist responsibilities including filling, faxing, mailing and managing carrier services. RANDSTAD (01/2018-01/2018)

Customer Service Representative

SAN RAMON, CA

● Trained for a security company on the Sedona Office System, Stages System and Alarm.com SKILLS / CERTIFICATIONS

● Certified claims processor.

● Adult and Pediatric CPR & AED Certified (American Red Cross)

● 9 years of Customer Service experience

● Detail oriented with good documentation skills

● Computer skills including; Microsoft Word, Outlook Power Point

● General office organization & operation experience