Karuna Kothapalli, PMP®, ACP®, CSM®

**** ******** ** • New Albany, OH 43054 • 614-***-**** • ac4ddj@r.postjobfree.com

IMPELEMENTAITON & IT SERVICE DELIVERY

OPERATIONS & SERVICE DELIVERY

PROFESSIONAL PROFILE

High-performing delivery/operations-executive with expertise in building/optimizing organizational processes, measurement systems, and infrastructure to maximize business results in financial, and business service operations, including business air travel, restaurant, mortgage, healthcare, automotive and retail/service industries.

Certified Project Manager with expertise in DTW, project organization, negotiation, continuity management, meeting critical needs of stakeholders, coordinating efforts of outside vendors and off-shore resources in support of meeting critical due dates and project deliverables.

Thought Leader with extensive scope of responsibility, proven success, and track record of delivering optimal results in high-growth environments through initiatives that exceed operational performance targets and yield measurable outcomes:

Operational improvements - Reduced tactical planning cycle time

Reduced product development time - Productivity gain and revenue growth

AREAS OF EXPERTISE

Agile Delivery

Continuous Process Improvement

Mentoring and Coaching

Big Data Implementation & Delivery

Regulatory/FHFA

Product Management

DataWarehouse/BI

Process Re-engineering

Project & Delivery Methodologies

Team building and Leadership

Vendor Management

Data Governance

Quality Assurance/Quality Control

Advanced Analytics Project Delivery

Medical Technology

Data Security & Privacy Modeling

IBM, Dublin OH Nov 2014 – Jan 2018

Fannie Mae Enterprise Data Services Program

Senior Program Delivery/Scrum Manager

●Fannie Mae Enterprise Data Services Program – Owned service delivery to contract performance standards and commitments. Constructed and managed partnerships between the Project Office, Clients, Internal IBM IT/Business Delivery and 3rd party IT Delivery organizations.

●Responsible for overall program management function, providing leadership, integration and management of Fannie Mae PMO processes and functions to improve the consistency and efficiency of the IBM’s program delivery in Agile/Waterfall including regulatory FHFA management.

●Agile Implementation - Enact delivery upon completion of projects and ensure that delivery adheres to agile practices maintained by the Fannie Mae, coached team in optimal time utilization through concepts of scrum and agile management methodologies

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●Defined business strategies and organizational policies to enable the strategic coordination of multiple major projects and initiatives to improve efficiency and effectiveness of Enterprise Data Services IT projects.

●Execution - Generated creative, innovative and evidence informed solutions in Change Management, Steady State Organization, and one’s work. Identify potential and actual operational risk; ensuring IBM Leadership team is appropriately communicated.

●Relationships - Offered an ambitious, motivated and results-focused attitude to build a good working relationship with Fannie Mae Leadership, Customers and the team.

●Fannie Mae Data Governance – Defined business strategies and organizational policies to enable the strategic coordination of multiple major projects and initiatives to improve efficiency and effectiveness of Enterprise Data Services IT projects

●Contract Management – Managed and delivered $70M 5yr Program with 120 consulting staff. Negotiated and approved contracts and service level agreements with sub vendors. Managed contracts and monitored provision of service to ensured compliance with contracts and service arrangements.

IBM, Dublin OH Nov 2012 – Oct 2014

Columbus 2020

Complex Program/Scrum Manager

●Spearheaded complex analytic projects PoV (Proof of Value), PoC (Proof of Concept) & PoT (Proof of Technology) projects across Industrial clients including Pratt & Whitney, Honda & CSX.

●Managed Big Data implementation project including analytic capabilities to support Nationwide’s Insurance customer data predictive insights.

●Provided thought leadership both externally with clients and prospects and internally on the practical application of advanced marketing analytics from customers, partners, engineering, and security professionals.

●Managed C2020 Midwest Center setup activities and lead the program to stand up three environments (Analytical, Development/Collaborative and Provisional).

●Support differentiated advanced analytics solutions and fosters a rich environment for collaboration, innovation, and delivery by bringing together the business, technical and academic communities.

Ventech Solutions, Polaris OH June 2012 – Oct 2012

Global Delivery Manager

●Prepare, coordinate and develop responses for Requests for Proposals (RFP’s) entailing Public Health, Department of Commerce, Ohio State requirements.

●Serve as the responsible leader in facilitating responses from the RFP response team assembled for each project.

●Serve as senior escalation point for incident/problem management process for US State projects.

●Managed global delivery team in India to deliver Ohio State projects.

●Made significant contributions in winning a RFP contract with Ohio Department of Commerce (ODOC).

●Utilized and applied an understanding of budgeting, project management and resource management to assigned Public Health Emergency Preparedness (PHEP) Program for New Mexico Department of Health.

●Partnered with NMDH to assess legal policies and levels of security clearance to build jurisdictional stakeholder communication plan.

●Lead Ventech’s Global projects/activities utilizing a structured project management methodology, managing staff assignments.

Information Control Corp, Columbus OH June 2011 – June 2012

DataWarehouse Release Manager • Scrum Master

●Managed multiple DTW ETL projects and spearheaded full project lifecycle to facilitate successful planning, execution and delivery of key projects for IBM & Huntington Client(s).

●Directed the skills enhancement efforts of Business System Analysts, Designers and Developers to adopt processes based on Agile/Scrum development techniques.

●Worked with IBM Client to collect PMIS functional and transformation mapping requirements.

●Identified data model discrepancies and worked with the IBM technical team on the resolution process.

●Ensured that the Scrum process was used as intended and enforced the rules to deliver the sprint goal.

●Confirmed HNB Client requirements for the physical data model and ETL transformation mapping that includes both inbound and outbound files, FTP file transmission process within the ICC solution.

●Managed 3 Scrum teams to ensure the code delivery and the applicable work products.

●Used story cards to estimate, prioritize, and plan agile projects.

●Prepared and managed the scope statement, project plan, communication plan and, issue/change logs.

●Provided Change and Configuration management for QA and other Pre-Production Environments.

●Provided Release services for traditional SDLC Waterfall as well as Agile Scrum.

JPMorgan Chase Retail Lending, Polaris OH Aug 2006 – May 2011

$3.5 billion mortgage conversion program

DataWarehouse Project Manager• PMO Project Manager

●Facilitated the design/requirements sessions for the market event(s).

●Hired, mentored, coached and supervised a technical team and helped members take on greater responsibilities

●Worked with various source systems to define selection criteria and fields for all the three heritages(h-Chase, h-WaMu & h-EMC).

●Delivered Data Governance/Personal Information (PI), Enhancement projects enforcing data access regulation on both Business/Non-Business owned schemas.

●Maintained continuous alignment of PMO program scope with strategic business objectives, and made recommendations to modify the program to enhance effectiveness toward the business result or strategic intent.

●Managed 8-10 PM’s across multiple LOB (Line of Business) and monitored project activities and advised team of issues due to resource availability

●Led several internal, D-Comm, and Technology upgrade projects.

●Created and managed WBS, Budget, Resource plan, Scheduling and work plans using Clarity Open Workbench/MS Project

●Spearheaded the process for post production support procedures between Info1 and Default Services.

●Coordinated with PMO on daily health checks and SIT testing efforts.

●Managed a team of 5 members outsourced to TCS, and delivered Strategic initiatives on time, within budget, and with high level of quality and completion.

●Documented INFO1 data transmission and reconciliation specifications to submit EPM Data Exchange for auto file downloads.

●Hosted weekly conference calls with EPM Exchange group for the actual file ETA, data frequency and trigger downloads.

American Express, Phoenix AZ May 2004 - May 2006 Product Manager – Travel Products

●Consistently analyzed and evaluated progress due to changing deliverables; ensured project remained on track and within budget.

●Interfaced with all GDS across US, Europe (EMEA), Latin America (LAC) and Canadian Global markets.

●Directed project team meetings, status reports, resource management and all project plan updates.

●Proactive management of risks & issues - Identify risks and develop mitigation plans.

●Active contributor to proven PMO (Program Management Office) methodology inclusive of issues and change management, communication and risk management, project tracking and reporting both internal and external clients.

American Express, Phoenix AZ Aug 2001 - May 2004

Project Manager – Front Office Products

●Acquired knowledge on Eagle PACE (Web-based) investment portfolio management system to consolidate data from both in-house proprietary and externally developed systems.

●Worked with the Change Management Teams (Communication, Training and Organizational readiness) to ensure that the needs of the technical project components and requirements are represented and satisfied.

●Facilitated Bankcard Certification meetings and contributed to the specifications delta and the Certification completion that included FDMS, PTI, VITAL, GLOBALPAY and LYNK processors.

●Worked with Amex Stratus and Sterling Hosts to submit Enhanced Data and Line Item data in complaint with AMEX Format 20 and EDI 810 formats.

●Created lot of Standard Operating Procedures (SOP) for Servicing, which helps them to support merchants, while addressing the known issues in the product with workarounds.

●Managed the development, execution and delivery of PC Product Purchase Express in US & Canadian Markets.

Chase Manhattan Bank, New York NY Dec 2000 – July 2001 Business Analyst

Work with the Chase lines of business, customers, and the technology development teams to describe existing business processes.

Analyze business, data, and system requirements to support the implementation of product/service’s full functionality.

Build understanding of business needs, how the Chase products/services are built and how the data is managed and used to create functional design solutions.

Contribute to high level functional design used across all business applications based on system build and knowledge of business needs.

Define methods, facilitate, and evaluate customer feedback for continuous improvement.

SOFT INFOSYS, Bangalore India May 1997 – June 2000 C/C++ Programmer/ Analyst

Confirmed project requirements by reviewing program objective, input data, and output requirements with analyst, supervisor, and client.

Arranged project requirements in programming sequence by analyzing requirements; preparing a work flow chart and diagram using knowledge of computer capabilities, subject matter, programming language, and logic.

Responsible for design, development, and integration of embedded applications. Technologies utilized by the systems are primarily in C/C++ on various platforms including Linux.

Encode project requirements by converting workflow information into computer language.

Program the computer by entering coded information.

Confirm program operation by conducting tests; modifying program sequence and/or codes.

Prepare reference for users by writing operating instructions.

Maintain historical records by documenting program development and revisions.

EDUCATION / CERTIFICATION

• B.Sc, Bio-Chemistry, Osmania University, 1993

• PG Diploma Medical Technology, Nizam Institute of Medical Sciences, 1995

• PG Diploma Computer Applications, Nehru Yuva Kendra Ranganathan, 1996

• Master of Science Project Management, Boston University, 2016

• Certified Scrum Master, 2011(Cert# 155082, Since 7/23/11) • PMI-PMP, Project Management Professional, 2012 (Cert#1511402, Since 6/9/12) • PMI-ACP, Agile Certified Professional, 2014 (Cert#1725767, Since 6/25/14) • Six Sigma Green Belt, (Cert#103241, Since 7/13/12)

• New York Institute of Career Development – Medical Billing & Coding Certification (In progress)

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