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Customer Service Administrative Assistant

Location:
Seattle, Washington, United States
Posted:
February 06, 2018

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CHARLES YU BADUA

206-***-**** cha r le s yuba dua @ gma il. co m www.charlesbadua.com

SKILLS

Microsoft Office Programs / Outlook

Adobe Creative Suite

HTML

Wordpress

High Volume Call Center Experience

Sharepoint

Adobe Lightroom

Powerpoint

Visio

JIRA

3d Studio Max

SEO

EXPERIENCE

LEAD PHOT OGR APHER AND B USINESS MANAGER

C2 P H OT OGRAP H Y 20 0 9- Pres ent

• Manage day to day business operation, which includes corresponding and meeting with clients for photography services

• Photograph weddings, engagements, portraits, business photos and events

• Created, updated, posted, and maintained website, wordpress blog, facebook, instagram

• Review, edit, enhance, artistically process photos from each session and resize for web through Lightroom, Photoshop, and Bridge

• (SEO) Analyze, review and implement changes to website so they are optimized for search engine

• Layout and design wedding photos albums, photo books, and marketing collateral for both web / print

• Set up and incorporated studio lighting for on location photos

• Staging for Product, Food, Editorial, and Business photography FREELANCE GRAPHIC DESIGN PHOTOGRAPHY CL IENTS

Vera Whole Health, Community H eal t h P l an of Wash i n gt on, P u re Storage, Localtwist, Cl i n i c al M an agem en t Sol u t i on s, Ri si n g P h oen i x T ran sform ati on, P an d ora, Seattl e Metropolita n C redit Union

CARE MANAGEMENT SPECIALIST

Community H eal t h P l an of Wash i n gt on 20 0 9- 20 13 Provided administrative support to Case Management and Disease Management Departments. Also worked directly under the Care Management Director as an administrative assistant,

• Responsible for initial review of assigned case levels to assist in Case / Disease Management assignment

• Reviewed data to identify principle member needs and works under the direction of the Case / Disease Manager to implement care plan

• Assisted clinical Case Management staff as they identify appropriate medical / social services

• Created powerpoint presentations for department training and presentations

• Promoted communication, both internally and externally to enhance effectiveness of case management

• Created and Maintained Monthly Newsletter using Microsoft Frontpage

• Prepared Monthly / Weekly Reports using Microsoft Excel

• Set up department meetings with Microsoft Outlook( in office / remotely), prepared meeting minutes LEAD C UST OMER SERV IC E REP

Community H eal t h P l an of Wash i n gt on 20 0 7 - 20 0 9 Provided customer service support to clients, providers, and other departments.

• Created / Maintained Customer Service Resource Tool with Sharepoint for department

• Accurately recorded all calls in QNXT or other systems as applicable

• Achieved individual performance goals as it relates to call center objectives

• Demonstrated positive working relationships with peers and effectively manage conflict

• Make outbound calls to members to educate and encourage members to accept designated clinical services such as health risk assessments, post-hospitalization care, disease management, or primary care that are delivered where they reside (home, assisted living, or nursing facility)

• Engaged and collaborated with other departments as applicable

• Assisted members and providers with claims and benefits

• Assist with training of new customer service representatives GRAPHIC PRODUCTION ARTIST

Verizon Super Pages 20 0 4- 20 0 6

Created ads for the yellow pages in a fast paced environment.

• Was responsible for building accurate, error free print / digital media and ensuring all ads were built to client standards

• Produced in a fast paced, deadline oriented environment

• Work with brand standards and guidelines

• Creation, review and publishing of annotated print proofs

• Produce four-color and black and white page versions

• Prepare final files for print and digital production INT ER N

Media pla nt 20 0 2- 20 0 3

Provided graphic support for web and motion graphics

• Assisted in preparing digital art work for web

• Created HTML pages

• Created flash presentations integrating audio, video, and web elements EDUCATION

ASSOCIATES DEGREE OF ARTS AND SCIENCE

The A rt Ins titute of Se a ttle 1999- 20 0 1

NPS C ER T IF IED NIK ON PR OF ESSIONAL

PHOT OGR APHER



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