CHARLES YU BADUA
206-***-**** cha r le s yuba dua @ gma il. co m www.charlesbadua.com
SKILLS
Microsoft Office Programs / Outlook
Adobe Creative Suite
HTML
Wordpress
High Volume Call Center Experience
Sharepoint
Adobe Lightroom
Powerpoint
Visio
JIRA
3d Studio Max
SEO
EXPERIENCE
LEAD PHOT OGR APHER AND B USINESS MANAGER
C2 P H OT OGRAP H Y 20 0 9- Pres ent
• Manage day to day business operation, which includes corresponding and meeting with clients for photography services
• Photograph weddings, engagements, portraits, business photos and events
• Created, updated, posted, and maintained website, wordpress blog, facebook, instagram
• Review, edit, enhance, artistically process photos from each session and resize for web through Lightroom, Photoshop, and Bridge
• (SEO) Analyze, review and implement changes to website so they are optimized for search engine
• Layout and design wedding photos albums, photo books, and marketing collateral for both web / print
• Set up and incorporated studio lighting for on location photos
• Staging for Product, Food, Editorial, and Business photography FREELANCE GRAPHIC DESIGN PHOTOGRAPHY CL IENTS
Vera Whole Health, Community H eal t h P l an of Wash i n gt on, P u re Storage, Localtwist, Cl i n i c al M an agem en t Sol u t i on s, Ri si n g P h oen i x T ran sform ati on, P an d ora, Seattl e Metropolita n C redit Union
CARE MANAGEMENT SPECIALIST
Community H eal t h P l an of Wash i n gt on 20 0 9- 20 13 Provided administrative support to Case Management and Disease Management Departments. Also worked directly under the Care Management Director as an administrative assistant,
• Responsible for initial review of assigned case levels to assist in Case / Disease Management assignment
• Reviewed data to identify principle member needs and works under the direction of the Case / Disease Manager to implement care plan
• Assisted clinical Case Management staff as they identify appropriate medical / social services
• Created powerpoint presentations for department training and presentations
• Promoted communication, both internally and externally to enhance effectiveness of case management
• Created and Maintained Monthly Newsletter using Microsoft Frontpage
• Prepared Monthly / Weekly Reports using Microsoft Excel
• Set up department meetings with Microsoft Outlook( in office / remotely), prepared meeting minutes LEAD C UST OMER SERV IC E REP
Community H eal t h P l an of Wash i n gt on 20 0 7 - 20 0 9 Provided customer service support to clients, providers, and other departments.
• Created / Maintained Customer Service Resource Tool with Sharepoint for department
• Accurately recorded all calls in QNXT or other systems as applicable
• Achieved individual performance goals as it relates to call center objectives
• Demonstrated positive working relationships with peers and effectively manage conflict
• Make outbound calls to members to educate and encourage members to accept designated clinical services such as health risk assessments, post-hospitalization care, disease management, or primary care that are delivered where they reside (home, assisted living, or nursing facility)
• Engaged and collaborated with other departments as applicable
• Assisted members and providers with claims and benefits
• Assist with training of new customer service representatives GRAPHIC PRODUCTION ARTIST
Verizon Super Pages 20 0 4- 20 0 6
Created ads for the yellow pages in a fast paced environment.
• Was responsible for building accurate, error free print / digital media and ensuring all ads were built to client standards
• Produced in a fast paced, deadline oriented environment
• Work with brand standards and guidelines
• Creation, review and publishing of annotated print proofs
• Produce four-color and black and white page versions
• Prepare final files for print and digital production INT ER N
Media pla nt 20 0 2- 20 0 3
Provided graphic support for web and motion graphics
• Assisted in preparing digital art work for web
• Created HTML pages
• Created flash presentations integrating audio, video, and web elements EDUCATION
ASSOCIATES DEGREE OF ARTS AND SCIENCE
The A rt Ins titute of Se a ttle 1999- 20 0 1
NPS C ER T IF IED NIK ON PR OF ESSIONAL
PHOT OGR APHER