Patricia Vanegas

**** ********* *******, ******* ** 30350 407-***-**** ac4dd9@r.postjobfree.com

Professional Summary

Service-oriented customer service with more than 20 years background in hospitality and retail sales. Dedicated team player fluent in Spanish/English can be relied upon to help the company to achieve its goals as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency

Skills & Abilities

Customer and Personal Service

Fluent in Spanish

Team Player

Well organized

Active listening

Quick learner

Microsoft Office

Experience

STORE MANAGER LV JEWELRY MAY 2009 – MARCH 2017

Provide customer service by greeting and assist customers, and responding to customers inquires and complains

Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts or in performing service for customers

Inventory stock and reorder when inventory drops to a specific level

Perform work activities of subordinates, such as cleaning and organizing shelves and displays selling merchandise

HOSTESS – CUSTOMER SERVICE WALT DISNEY WORLD FEBRUARY 1989 – MAY 2009

Answer telephones and give information to callers, take messages, or transfer call to appropriate department

Use computers for various applications, such as database management or word processing

Create, maintain and enter information into database

Greet guest or callers and handle their inquires or direct them to appropriate person according their needs

Cash handling

Education

THE CITY COLLEGE OF NEW YORK 1976 -1979

English, Psychology

PANAMERICANA INTERNATIONAL 1975 -1976

Travel Agent

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