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Customer Service Administrative Assistant

Ottawa, Ontario, Canada
February 06, 2018

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**** *** **** ****, ************, Ontario K*L *L*

Kimberly Firlotte 705-***-****

Highlights of Qualifications

Many years experience in administration, customer service and event coordination/planning

Exceptional organizational skills with the ability to prioritize tasks appropriately and meet tight deadlines

Cognisant of confidentiality with experience practicing discretion in the mental health and security fields

Efficient problem solver with the ability to learn new skills quickly and acquire new information efficiently

Outstanding computer skills, able to utilize a variety of applications, type accurately at 75wpm and utilize Dictaphone or verbal dictation

Exceptional communicator with the ability to work effectively work with clients, co-workers and all levels of management


Smart Serve Certification, Smart Serve Ontario, Ontario

Cosmetology Diploma, Art and Technique Academy, Belleville, Ontario

Soft Skills, Mini Manicures, Waxing, Health Protocol, Manager Training, maintained 97% average

Graphic Specialist Certificate, MaxTech Training Centre, Belleville, Ontario

Micro Computers Business Applications Diploma, Academy of Learning, Oshawa, Ontario

O.S.S.D. Ontario Secondary School Diploma, Campbellford D.H.S, Campbellford, Ontario

French Certificate for completion of French Immersion and extended French program



Efficiently performed all clerical duties in a fast paced office setting, duties include, but are not limited to: invoicing, inventory, accounting, correspondence and filing

Professionally answered telephones, booked appointments, transferred calls and answered general inquiries

Inputted client and vendor information appropriately into specific databases and spreadsheets

Filled ticket ordered via mail, email and telephone; utilized online ticket purchasing software and ensured accurate customer information was inputted – utilized a Point of Sales System (POS) daily

Arranged for mailing of confidential information and the shipment of packages

Answered a multiline telephone system, recorded messages and transferred calls to appropriate departments and/or personnel

Liaised with CEO’s and Managers to ensure all policies and procedures were current and completed projects were reported appropriately

Maintained both inventory control databased and client information systems

Oversaw shipping and receiving of goods in Canada and the U.S., packages parts for technicians and created work orders for alarm system installations

Provided pricing details and invoices to customers and forwarded to head office

Performed collections on accounts with overdue balances and track appropriate payment plans

Executed weekly bank deposits, balanced daily cash flow and entered accurate details

Received incoming mail, sorted and sent to appropriate personnel and departments

Liaised with Fire, Police, Ambulance and other emergency departments

2226 7th Line East, Campbellford, Ontario K0L 1L0

Kimberly Firlotte 705-***-****

Created promotional materials to encourage business; set up, tore down and manned information booths at various shows and events

Dispatched and maintained contact with installers over 2-way radio and telephone

Experience with receiving digital files in a wide variety of formats and prepared for output.

Created advertising for a variety of print media. Such as newspapers, magazines, books.

One on one meetings with clients to discuss ideas and creativity for projects.

Using graphic software Adobe Photoshop, Illustrator, Acrobat, Creator, Corel Draw/Paint, Quark XPress

Event Planning and Coordination

Contacted new and existing vendors for HaveROCK Classic Rock Music Festival, RPM Recreational Show and Havelock Country Jamboree to secure attendance and spaces

Organized and planned vendor placement, practicing attention to detail to ensure spacing and electrical needs were met

Conversed with corporate sponsors to ensure proper placement on show field and advertising

Created prices according to available sites and issued contracts and vendor packages

Liaised with Health and Fire Inspector and completed proper paperwork; submitted on behalf of vendors for onsite inspections

Attended various events and shows to promote music festivals, provided brochures, answered questions and networked with new and existing attendees and vendors

Assigned appropriate camping spaces, offered advice to new attendees ensure a great festival experience; resolved any issues such as wrong sites or double booking

Generated professional correspondence to vendors and customers, utilized email and word processing software daily

Headed the physical set up of all performance, vendor and camping areas in preparation for show times; proven ability to problem solve effectively in high stress demanding environments

Provided 24hr on call assistance to vendors and attendees during shows and events

Employment History

Vendor Relations / Customer Service / Administration / Sales & Promotions 2015 – 2017

Havelock Country Jamboree, Havelock Ontario

Hairstylist / Receptionist 2012 – 2014

Country Clips, Roseneath, Ontario

Office Manager 2000 – 2010

Alarm Systems & T.A.S. Communication, Peterborough, Ontario

Graphic Designer 1998 - 1999

Kwik Kopy Printing, Belleville, Ontario

Telephone Operator 1998

Bell Canada, Peterborough, Ontario

Administrative Assistant 1995 – 1998

COPE Mental Health Program / Community Care, Oshawa, Ontario

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