Customer Service Representative

LAUREN BOSCH

**** ******* ****** ******: 210-***-****

Universal City, Texas 78148 ac4dcp@r.postjobfree.com PROFESSIONAL PROFILE

Results-driven Customer Service Professional with a solid background in demanding client based environments, seeking to utilize advanced interpersonal skills and strong customer service experience to effectively promote services. Possessing a professional attitude with strong analytical, problem solving and decision-making skills. Proficient in Microsoft Office and Photoshop ~ Type 70 WPM AREAS OF EXPERTISE

Customer Service

Account Management

Business Administration

Accounts Receivable

Organizational Leader

Strategic Planner

Conflict Resolution

Quality Assurance

Money Management

PROFESSIONAL EXPERIENCE

ICSOLUTIONS 2013 – 2017

IT IN TECH SUPPORT (2015 – 2017) SAN ANTONIO, Texas

Assisted company clients with technical and computer system issues by configuring computer systems, diagnosing software problems, providing assistance by phone or email, troubleshooting network problems, and testing new technologies.

Provided technical support and resolved outstanding technical issues including phone repairs, computer failures, password problems, and video technical issues for 500+ facilities in the Department of Corrections including police stations, attorney offices, and prisons throughout the continental US. .

Achievement: Proactively coordinated the timely resolution of a complete outage of a government facility. CUSTOMER SERVICE REPRESENTATIVE (2013 – 2015)

Provided exceptional customer service by answering to inquiries, giving instructions, promoting products and services, solving complaints, and processing account payments. Handled problems with inmate payments for phone usage and video visitation.

Conducted in-depth investigations on fraudulent debit and credit card payments. Maintained constant communication with banks and third party finance representatives. ACE CASH EXPRESS 2011 – 2013

SALES ASSOCIATE SAN ANTONIO, Texas

Provided the highest level of customer service over the phone and in person, while also serving as a resource to current and potential customers. Tended to operational duties while in the store including but not limited to, cash handling, record keeping, and store security.

Handled sales transactions via a point of sale cashier system; handled customer inquiries; and strategically guided sales. Completed payday and title loans. Analyzed financial statements, reconciled receipts, and balanced and documented information.

Issued Money Orders and took payments for third-party companies. Sold car insurance on occasion. Constantly maintained store and lobby clean and presentable. BBVA 2010 – 2011

BANK TELLER SAN ANTONIO, Texas

Assisted bank customers to make deposits, withdrawals, and other kinds of financial transactions. Provided unparalleled customer service, conducted cash consolidation on a daily basis, prepared daily branch reports, and reconciled transactions according to the set procedures.

Utilized promotional marketing and communication strategies when performing on-sites to gain more accounts and assisting clients with financial inquiries. Opened checking and savings accounts for customers. Maintained professional and lasting relations with clients. EDUCATION

Coursework toward an Associates of Arts

NORTHEAST LAKEVIEW COLLEGE, Universal City, Texas

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