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Customer Service Representative

San Jose, California, United States
February 06, 2018

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[**** NORTHVIEW DR. #** SACRAMENTO, CA. 95833] [971-***-****]



■ Objective – Obtain a position as customer service representative, where my customer relations experience can be fully utilized to improve customer satisfaction and promote the company’s brand name. Key Skills and Qualifications

Patience. ...

Attentiveness. ...

Clear Communication Skills. ...

Knowledge of the Product. ...

Ability to Use "Positive Language

Acting Skills. ...

Time Management Skills.

Work Experience/Background


1) Drives truck or automobile over prescribed route to deliver newspapers to wholesale or retail newspaper dealers, or to bus, airline, or express stations for shipment: Loads newspapers onto vehicle.

2) Reviews list of dealers, customers, or station drops for change in deliveries. 3) Drives truck or automobile over prescribed route on city streets or rural roads. 4) Delivers newspapers to dealers or individual subscribers at their homes or place of business, or to bus, airline, or express station for shipment. 5) Keeps records of deliveries made.

6) Collects receipts for deliveries to news dealers. 7) May pick up unsold newspapers and credit news dealer's account. 8) May collect payment for newspaper deliveries from customers. 9) May keep records pertaining to driving expenses, such as mileage, oil, and gasoline.

10) May stock newspapers in street sales rack, and collect coins from rack coin boxes.

May distribute sales promotion material to customers with newspaper deliveries.

May be designated according to publication delivered as Magazine-Delivery Driver.


Responded promptly and answered/resolved customer inquiries and complaints.

Investigated and resolved service issues and/or product problems. Managed customers’ database accounts, performed

customer verification and processed applications, orders and requests. Worked with administration: forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments.

Kept records of customer interactions and actions taken, including – transactions, comments, inquiries and complaints.

Supplied customers with written responses and information and followed up on customer communications.

Customer Service Representative [CHIMES SOLUTIONS] SACRAMENTO, CA

Communicated directly with customers by phone, electronically or face to face.

Provided customers with technical support using maintenance procedures created with company products.

Wrote and kept accurate records of discussions and correspondence with customers.

Managed and supervised a team of customer services representatives. Provided customer service team with feedback.

Met with other team managers to discuss possible improvements in customer service and company’s products.

Trained and coached team members to deliver a high standard of customer service.

Learned about products and services and kept up to date with changes. Kept ahead of technology developments by attending professional courses. ORDER PROCESSOR/CUSTOMER SERVICE REPRESENTATIVE


Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries.

Primary responsibilities

Resolve customer complaints via phone, email, mail, or social media. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Cancel or upgrade accounts.

Assist with placement of orders, refunds, or exchanges. Advise on company information.

Take payment information and other pertinent information such as addresses and phone numbers.

Place or cancel orders.

Answer questions about warranties or terms of sale. Act as the company gatekeeper.

Suggest solutions when a product malfunctions.

Handle product recalls.

Attempt to persuade customer to reconsider cancellation. Inform customer of deals and promotions.

Sell products and services.

Utilize computer technology to handle high call volumes. Work with customer service manager to ensure proper customer service is being delivered.

Close out or open call records.

Compile reports on overall customer satisfaction.

Read from scripts.

Handle changes in policies or renewals.



Handle cash transactions with customers

Scan goods and collect payments

Issue receipts, refunds, change or tickets

Redeem stamps and coupons

Make sales referrals, cross-sell products and introduce new ones Resolve customer complaints, guide them and provide relevant information Greet customers when entering or leaving establishments Maintain clean and tidy checkout areas

Keep reports of transactions

Bag, box or wrap packages

Pleasantly deal with customers to ensure satisfaction DIAL AMERICA BENEFITS ENROLLMENT SPECIALIST

Coordinating retirement, pension, profit-sharing and stock ownership plans Researching and analyzing healthcare plans, including medical, dental, vision and disability insurance Designing a comprehensive benefits package to meet the needs of a changing workforce Evaluating the costs and benefits of wellness programs, life and long-term care insurance, and employee assistance programs Evaluating job positions for classification, status and salary requirements Planning, developing, evaluating and communicating techniques for compensating employees Advising management on resolving benefits issues Building and maintaining relationships with health and retirement plan providers Assisting employees by explaining benefits and appealing decisions made by insurance companies Reviewing vendor invoices, resolving disputes, and reporting on fees and costs ACHIEVEMENTS

Developed the customer service policy for the organization: Developed customer service procedures, performance level and QA standards for the organization.

Evaluated changing factors frequently to achieve high customer satisfaction level.

Analyzed statistics and other data to determine the level of customer service performance achieved by the team.

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