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Receptionist/Customer Service/Administrative Clerk

Houston, Texas, United States
February 07, 2018

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Vanessa Griffin-Clay


Professional candidate with Administrative Support, Customer Service for Call Center Operations and Mail Room Experience.

Past Responsibilities included answering phones, scanning and imaging documents, sorting and distributing mail using large machinery.

Strongly desire a full-time job and available immediately.

Software: Microsoft Office (Excel, PowerPoint, Outlook, Word) SharePoint DB, Lotus Notes, ProPresenter5, Medisoft, Logician/Centricity, and eClinicalWorks, Nitro Pro 10, CapturePerfect, NextImage, Ultimatix, IPro CPUConnectPro, DVS, PeopeNet, Genesys Workforce Management, etc,.

Machines: Fujitsu Image scanner fi-5750C, Pitney Bowes DM500 series mail meter, DM525 & DM575 Digital mailing system, Pitney Bowes 1E03 Model J600 e-Certified Scanner for postal services, McKesson software, AMP database, and RightFax database, Toshiba ISF-190BL, NISEI-FN1000, PS40, Toshiba ISGS-390, and 310, and MAIN- HP Small Firm Factor,, Plotters,, PaperStreamIP(TWAIN)-fi-6670d, HANNS-G Monitor, DELL Desktop, IPro CPUConnectPro, DVS, PeopeNet, Genesys Workforce Management, etc,

Professional Experience:

National Oilwell Varco

Receptionist (contract) 04/30/2017 – 01/26/2018

Houston, Texas

Answer phones, issue and monitor log for badges

Organized engineer documents and created file folders, filing

Assisted with Projects for Engineers on MS Word, MS Excel

Logged and kept file for storage

Scan and send invoices to accounting,

Office inventory, order supplies and PARKS coffee items, kitchen needs

Assist with audit confirmations and compliance, ISO Certifications online

Applications and process for VISA immigration for foreign travels

Conference room scheduling

Printing Foreign and Engineering Documents for file creation

Order UPS shipment bill and pickup

Contact credentialing offices with documentation for approval in services rendered


NetIQ / Novell / MicroFocus (contract) 04/07/2017 – 10/2017

Administrative Assistant/Receptionist/Facilities Associate – as needed

Houston, Texas

Assist Facilities Manager with stocking supplies, refreshments and cleaned kitchen

Quanta Services, Houston, Texas

Answered phones, transferred calls or IM/E-mailed staff members

Logged visitors and assisted with entries into the suite for vendors/visitors

Stocked supplies, refreshments

Administrative Assistant – NetIQ/Novell/MicroFocus

Greet, welcome, and direct visitors appropriately

Notify company personnel of visitor arrival

Distribute visitor badges

Check security cards in and out

Provide general office support with a variety of clerical and related tasks, including answering incoming calls and directing calls to appropriate

Maintain security of lobby area

Maintain lobby and adjacent conference room to ensure clean and organized at all times

Cleaned kitchen after use at end of day

Receptionist–National Oilwell Varco– 3-locations)- 04/30/2017-as needed

Houston, Texas

Answered calls and transferred to appropriate person

Transferred calls to security when necessary

Greet, welcome, and direct visitors appropriately

Notify company personnel of visitor arrival

Distribute visitor badges, and Schedule Conference Rooms

Check security cards in and out

Calsak Plastics/Port Plastics, Inc. (contract-part time) 08/15/2017 – 08/25/2017


Houston, Texas

Answered phones

Processed credit transactions

Filing invoices until manager returned from vacation

Randstad @ AonHewitt 11/28/2016 – 3/28/2017

Customer Service Associate for Operations (contract)

The Woodlands, Texas

Collect, transfer, escalate and assist participants in re-verifying and updating new dependent enrollment information and obtaining documents

Perform chats prior transferring calls

Providing Affidavits and other documents to satisfy employer’s request

E-fax/email documents as required for client eligibility

L.K. Jordan & Associates and Porsche 07/18/2016-11/2016

High Resolution File Clerk/Receptionist (contract)

Houston, Texas

Answer and transfer calls

Operating high resolution document scanner

Scanning confidential documents for various Attorney offices

G.E. Oil & Gas Services (contract) 12/09/2015 – 05/31/2016

Imaging/Administration Database Office Clerk

Houston, Texas

Retrieve files from file room, name and document file

Scan to CapturePerfect, transfer and convert files through Nitro Pro 10

Scan maps/drawings from plotter-files, number post conversion

Merge all files into one

Separate in daily or weekly file folders for reports

LMG, Lockwood (contract) 04/2015 – 05/2015

AP/AR File Clerk

Houston, Texas

Temporary assignment

Opening Office Mail and date stamp

Separating invoices and P.O.s, delegating, filing, data entry

Filing client statements and preparing for audit

Adding files as needed and creating labels for new files

Purging files where required

Printing invoices and Purchase Receipts from MS Outlook e-mai

Scanning AP records to email system for electronic retrieval

Adroit Partners-United Airlines (contract) 01/2015 - 03/2015

HR-Administrative Assistant

Houston, Texas

All work performed in Taleo, ESIQ and STAR, using MS Excel spreadsheets

Customer Service, FBI Rap Sheets, Background completions

Prepped FBI/Background, USPS, CHCP, and Applications for scanning

Document Scanning batches with labeled barcode placement separator

Retrieved information from various software to complete the hiring process

phoned employees, and filed post scanning, QC, verification and validation

Platinum Affordable Housing 10/2014 – Current

Real Estate Investor

Houston, Texas

Purchase houses to Rehab and/or clean and resell as is, networking with Realtors, Financial Institutions, and Experienced Brokers/Agents,

Currently attending Real Estate Investment trainings and in Buying, Selling, Foreclosures, FSBOs, Probates, Tax Foreclosures,, Fix and Flip Wholesales

Obtaining Real Estate license.

Diversified Personnel 08/2014 – 10/2014

Office Support (contract)

Houston, Texas

Customer Service

Data Entry

Copying documents

Scanning and indexing

Filing, and phones

Keller Williams Realty 03/2013 – 8/2014

Salesperson Trainee

Katy, Texas

Completed a six month course with The Texas Real Estate Institute at Austin Texas.

Now, a trainee for Salesperson license

Duties will be to secure residential and commercial property for sale or lease

Kelly Healthcare Services 06/2012 - 08/2012

Intake Coordinator (contract)

Houston, Texas

Scan documents to McKesson e-file, from AMP database,

Upload supportive documentation to patient files, attach and notate in chart.

Right-Faxed documents to physician offices after approval.

Customer service, phones, copying, and faxing.

Scan documents in AMP, and named for home nurse retrieval: Hospital admissions, home health clinical update, provided ancillary procedures, intake coordinators, for case and care managers.

Integrated Molding Solutions 04/2012-06/2012

Machine Operator (contract)

Houston, Texas

Assembled plastic molds in Toshiba ISF-190BL, NISEI-FN1000, PS40, Toshiba ISGS-390, and 310,

Applied computer components, and boxing molded computer components for shipping.

Monitored molding machines that included applying MAIN- HP Small Firm Factor

Attached and assembled fronts, and springs together using machine compression, and I cross-trained on all machines

Respiratory & Sleep Disorders Specialists 10/2011-02/2012

Document Scanner

The Woodlands, Texas

Scheduled and cancelled appointments

Calibrated and perform spirometry/ pulse oximetry, 3 & 5 minute walks for patients, print faxed forms and medication refills from database, copy, faxed, and eScribe med. refills

Texted physicians on hospital, as well home health issues and doctor-to-doctor calls to provide patient care.

Scanned and renamed all documents from database and assign to patient’s chart

Forwarded to EHR/physician’s desktop, name and assign to patient’s chart.

Retrieved patient test results from various hospital portals, and medical records

Tomball Regional Medical Center 01/2011-07/2011

Mailroom Clerk (contract)

Tomball, Texas

Answered phones for the mail room clerk and assisted as needed.

Labeled, scanned, and indexed files electronically for various accounting and finance reports.

Covered the mail room for employee vacation relief and time off work

Assorted mail for Tomball hospital, postal mail pick-up and operated postage meter for all types of mail, e-certified mail online and general certified

Sorted regular mail for post office delivery.

Discover Financial Services 12/2010-01/2011

Administrative Clerk (contract)

Houston, Texas

Merged information from Discover/Pulse credit card statements via ERP System and Pulse network Gateway terminal,

Downloaded several accounts using PIX, Pulse Select, and Moneypass accounts

Prepared Excel spread sheets and updated.

Credit card numbers and data were transferred to a work list item, adjusting, reconciling, and balancing figures for accuracy in validation of records.

Family & Senior Medical 05/2010-11/2010

Medical Receptionist

Greeted patients, answer phones, copy insurance and ID, facsimile, scan documents,

Triaged phone calls, injections, schedule appointments, check-in and check-out appointments, insurance verification, daily receivables and posting, end of day report as needed

Prepared lab requisitions for Quest Diagnostic and Clinical Pathology Laboratories, test results, update office forms as required, correspondence letters, copy, mail and fax medical records, bank deposits, clean, stock supplies

Corinthian College, Inc. 12/2008-05/2010

Medical Assisting Instructor

Lectures, hand outs and exams for medical assisting students,

Labs and personal computer (PC), instructing in: Phlebotomy, Injections, Sterile Techniques & Procedures, General Set-up & Preparations for Physician Assisting,

Occupational Safety and Health Administration (OSHA), Health Insurance Portability and Accountability Act (HIPAA), Microsoft Excel, Medisoft Advance (CIMO) (clinical software for family practice), Microsoft Word, Medical Transcription Techniques and Procedures,

Insurance Handbook Procedures, Keyboarding Pro-Shortcut software,

Two Minute Timed Typing, Instructing how to type essays, Professional Development Lectures, Mid-module advising, Student Counseling, PowerPoint Presentations,

Certified students in CPR/AED/First Aid as well OSHA, HIPAA Compliance and mock interviews.


University of Phoenix – Undergraduate,

BS IT / Information Systems Security

Houston Community College



Danielle Kerr – National Oilwell Varco – HR Director – 832-***-****

Bernard Beltran –713-***-**** or 1-757-***-****

Sachin Lath – G.E. Oil & Gas – Manager of Operations - 832-***-****

Bob – G.E. Oil & Gas Services – Support Engineer - 281-***-****

Carlos E. Moreno – Discover/Pulse – Operations Manager - 832-***-****

Sebrina Kilgore/Angelica Pitre – National Oilwell Varco – HR Managers – 832-***-****

Erica Amaya – Burnett Placement Specialists - 713-***-****

Jacob Martinez – MicroFocus/NetIQ/Novell – Facilities Manager – 713-***-****

Contact this candidate