PERSONAL

Debra May

**** *** *** **** *** ***

Austin,Texas 78736

512-***-****

EDUCATION

Baumholder American High in Germany

Sounthwestern University 1977-1979

WORK HISTORY

****-**** ********** of Treasury. IRS customer service represenative for individual accounts, specializing in identity theft. Multi tasking was essential. Worked an age list que of accounts with outstanding issues. Heavy phone work, assisting callers with their questions, and concerns, 10 key by touch, adjusting and or referring account when required. Responding to incoming mail in a timely basis. Researching account history, annotating all actions taken and educating caller about issues to prevent further problems. assisting peolple in crisis. I have answered the Criminal Hotline and the KITA (killed in terrorist actions) line to assist people in immediate need. Expediting the account processing through manual messures. Completing and submitting my time sheet in a timely fashion as well. Assisting new employees learn. Classes to learn updated tax issues and computer programs required periodically. I have handled suicide calls when received.

1980-1997 Managed a busy neurologist office for Athar H. Syed, M.D. in the Houston area. Multitasking was essential. Over saw scheduling of patients, billing for services rendered to insurance companies and private payors as well as file annotations. Scheduling out patient procedures. Capable of ICD9 coding and CPT. Monitored file integrity. At the time I was a CMA

(certified medical assistant), I escorted patients to exam, did initial work up and preped them for the physician. I am trained in thermographic scanning and photography. We had varying numbers of per diem technicians that required scheduling. I handled payroll, accounts payable/receiveable, supplies,machine maitenance and secretarial duties. STATEMENT GOAL

I am a self motivated person capable of multi tasking on a timely basis. My communication skills are strong and my work history reflects I am comfortable to dealing with all types of individuals. I am good at diffusing difficult situations with empathy and genuine concern. I would love to join a team of diverse individuals and continue with assisting people and their current needs.

REFERENCES

Frances Alexander 512-***-****

Antoinette Kasper 512-***-****