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Administrative Assistant Customer Service

Dublin, Ohio, United States
February 08, 2018

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Ashley N. Taylor-Black

**** **** ******** **

Marysville Ohio, 43040


Professional Summary

Technologically-savvy Paralegal/ Administrative assistant who navigates legal software, spreadsheets and telecommunications functions with ease. Expertise in video conferencing technical support. Paralegal/ Administrative assistant motivated to continually improve and extend personal skills and knowledge to attain increased responsibility and opportunities for professional growth.


Proficient in MS Office, Analytical, Excellent investigative and reporting skills. Knowledge of credit disputes; Excellent judgment,Court transcription and Strong work ethic. Account administration, Legal jargon knowledge, Financial and estate planning Criminal law knowledge, Exceptional writer and communication. Work History

Office Manager

03/2003 to 03/2006

J & W Contractor – Columbus Ohio

C reated weekly, monthly and quarterly expense reports, including employee success and revenue reports.Conducted detailed client intakes and entered information into company database.Communicated pertinent information to clients via phone, email and mail.Managed billable hour tracking, payroll, client invoicing Medical Transcriptionist

08/2007 to 10/2008

D ermapathology and skin cancer lab – Hinesville, Ga Maintained detailed and accurate case histories of patients.Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.Adeptly managed a multi-line phone system and pleasantly greeted all patients. CSR

Verizon Wireless- Savannah, Ga

10/2008 to 11/2014

CSR- Reviewed customers wireless phone plans, and bills. helped customers purchase new items. Renewed and revised contract periods. Credit checks. Customer Service, Sales. Traveled between seven different stores on a weekly basis. Sold person and business wireless devices

Logistic Clerk

Ceva Logistics- Marysville, Oh

11/2014- 02/2015

Created transportation manifests. Conducted inbound and outbound transportation routes. Customs and legal documentation for general custom routes. Data entry for inbound, returns, and outbound routes. Customer service such as answering multi line phone systems, scanning, faxing, and preparing spreadsheets. AS 400 Administrative Assistant

VASTEC- W right Patterson Air Force Base

05/2015- 8/2015

Scan, File, Prep; Personnel Files and sensitive information, on government employees. Obtained a Secret Clearance. Contracted Position. Attention to detail is very important. Used Microsoft word, excel, and outlook. Quick scan. Was subjected to highly sensitive information. TCC Coordinator

GS1US- Centerville ohio

08/2015- 12/2016

Dispatch tickets to other employees. Reset passwords, add org into UMA. Set up SAS and DLM customers in the system, send welcome letters and let them know who their 90 day rep will be and assign the ticket to correct rep. TAG reports. Disables companies in UMA. Tracked barcodes throughout the United States and Europe. Worked with sisco and various firewalls.


Bachelor of Science: Legal Studies

Current P ost University - Waterbury, CT

[3 .9] GPA Coursework in Legal Transcription Coursework in Law, Political Science and U.S. History


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