LORANE R MCPHERSON

**** ******* ** #**

Clearwater, FL 33765

Phone: 727-***-****

Email: ac4d9k@r.postjobfree.com

Objective

To achieve gainful employment with a reputable company that I can further my career in. Employment History

Transcriber

01/2017 - Current Rev.com 251 Kearny St, 8th Floor, San Francisco, CA Listen to audio file and accurately type what is being said using proper formatting and punctuation. Eligibility Specialist

09/2017 - 10/2017 Career Source/Fema/DCF Seminole, FL I assisted Hurricane Irma victims with disaster relief food stamps. I addressed issues with their applications and helped resolve them. The most common issues were incomplete applications or multiple applications in one household. I would assist the applicants in either properly completing the application if it was incomplete or unsigned. I would help applicants complete a paper application if there were multiple applications in the system. If I could see there was going to be a problem with the application that was going to create a red flag then I would usher the applicant to the investigations department versus placing them back into the normal line for approval. This position required a Federal level 2 background check.

Restaurant Manager

01/2013 - 07/2016 Wendys Clearwater, FL

Assist General Manager in all areas of operation. Maintain food cost by conducting inventory and placing truck orders insuring order is correct upon delivery insuring credits received for non deliverable items/items not received. Keeping orders to a minimum without running out of product within 3% of guidelines. Maintain labor making out weekly schedule insuring all shifts are covered adjusting as needed to assure service is not affected. Delegate responsiblities to employees filling out daily operation plans, following all systems and checklists routinely through out the shift. Maid

08/2012 - 03/2013 Skylit Motel 2431 Gulf to Bay Blvd, Clearwater, FL change sheets, provide clean towels, scrub shower, vaccuum, clean everything in room. Perform other odd jobs as needed.

Customer Complaint Clerk

11/2001 - 12/2011 West Corporation Omaha, NE

Virgin Mobile lineTake inbound calls transferred from associates or direct line listen to customer ask questions and probe to find real reason they would like to disconnect and retain account with an 80% save ratio. Cricket Line Assist with billing questions adjust accounts when needed assist with technical issues. Pro Flowers take inbound calls input data entry take orders insure payment and delivery Basic Data Entry insure all customer information correct. Education and Training

Completion

Date

Issuing Institution Location Degree Received Course of Study Ben Davis High

School

IN

High School Equivalency

Diploma

General High School

Curriculum

Occupational Licenses & Certificates

Certification Title Issuing Organization Completion Date Expiration Date ServSafe National Restaurant Associaton 01/01/2015 01/01/2020 References Available on Request

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