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Customer Service Sales

United States
February 08, 2018

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**** ******* ***** ******, ** ****6 Phone: 504-***-****


Communications professional and leader with 20+ years of experience executing a broad range of retail sales and marketing functions with an emphasis in telecommunications, employee relations, and training within privately held and Fortune 500 companies in telecommunications, manufacturing, call center, retail, direct sales, and marketing.

Computer Skills: MS Office Suite, Excel, Access, PowerPoint, Outlook, Publisher, FrontPage

Employment Law Experience: EEO/AA, ADA, FMLA, ECL, COBRA/HIPPA, OSHA, WC, and Immigration.


Customer Service

Client Relationships

Timeline Management

Conflict Resolution

Mergers & Acquisitions

Strategic Analysis/Planning

Process Improvements

Inventory Control

Budgeting & Cost Control

Project Management

Organizational Management

Team Leadership/Mentoring

Visual Merchandising

Presentations & Reports

Human Resources


Genesis ATC, Operation Supervisor, Houston, TX 2015 - 2016

Oversee total operations of 34 warehouses in Houston TX.

Supervised and supported 41 employees.

Approved all payroll and budget projects.

Turnkey I & E, LTD., Electrical Apprentice, LA Porte, TX 2012 - 2015

Assisted electricians with installing conduit (pipe), cable, and cable trays.

Supported technician with termination of electrical equipment.

Installed instrument tubing and supported the troubleshooting of electrical equipment.

COMCAST COMMUNICATIONS, Technical Support (Dispatch) Supervisor, Houston, TX 2008 - 2011

Directed day-to-day dispatching and routing to ensure technicians were sent out in a timely manner.

Facilitated staff meetings to disseminate knowledge and to increase morale.

Managed customer conflicts and complaints about service, as well as provided practical solutions.

Analyzed departmental reports for trend analysis and strategic planning actions.

AT&T (CINGULAR WIRELESS), Retail Sales Manager, Houston, TX 2006 - 2008

Led retail sales team to ensure achievement of store/kiosk revenue targets, operational goals.

Directed human resources needs and goals, via hiring, training, and staff development.

Managed profit and loss responsibility for store/kiosks and protects company assets

Oversaw store functions, including sales, customer service, inventory, and technical troubleshooting.

Sustained visual merchandising and in-store displays; ensured appearance met company standards.

Analyzed transactions to simplify procedures, improve processes, and maximize resources.

COX COMMUNICATIONS, Retail Support Supervisor, New Orleans, LA 1993 - 2005

Supervised 20+ employees servicing customers with cable, high-speed, analog and digital phone service needs.

Trained and developed managers and supervisors to boost overall performance.

Oversaw 100% of the training for all associates.


MACY’S CORPORATION, Assistant Manager, New Orleans, LA

CHILDREN’S PALACE INC., Operation/Merchandise Manager, New Orleans, LA


B.S. Business Administration, Grambling State University

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