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Customer Service Sales

Lowell, Michigan, 49331, United States
February 08, 2018

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*** ***** **. ******, ** ***** 616-***-****


Dedicated, results-driven and collaborative Operations Manager with more than 15 years of experience overseeing large-scale business practices throughout diverse departments. Coordinates the production, strategy and customer service of various projects valued more than $1MM each. Champions continuous improvement methodologies, identifying key areas to reduce equipment and operational costs, as well as enhancing productivity. Ensures operational efficiency for engineering, production, manufacturing and other supporting departments by emphasizing metric-driven and industry-proven techniques. AREAS OF EXPERTISE

Blueprint Reading

Training & Hiring

Team Management

Strategy & Business Development

Technical Documentation

Inventory & Budget Management

Mechanical Drawing

Process Improvement


Supervised daily operations for shipping and receiving, sales, manufacturing and other departments. Supported adherence to best practices by negotiating with carriers, developing mutually beneficial agreements and reducing operational costs. Oversaw scheduling, timelines and budgeting for multiple projects valued up to $3.5MM. Strategically liaised with chemical engineers to refine and optimize top-selling product, reducing total expenses by more than 30%.

Coached, trained and mentored over 20 direct reports. Conducted interviews, coordinated background checks and administered all pre-employment paperwork to ensure regulatory compliance. Developed and implemented comprehensive instructional documentation for all hired employees, emphasizing one-on-one collaboration to ensure adherence with safety and operational protocols.

Managed inventory monitoring methodologies and the procurement of up to $250K in equipment. Successfully reduced expenses for critical diamond tooling machinery by up to $6K per month.

Implemented innovative organizational methods to prioritize and schedule continuous operations. Conducted regular follow-ups with sales teams to support pipeline management standards, acquiring precise financial data to ensure development of targeted strategies.

Liaised with governmental representatives of the Michigan Department of Transportation and the Ohio Department of Transportation to secure lucrative contracts and nurture long-term business. Traveled extensively across national territory to field client inquiries and represent company. Implemented personalized action plans to continually maintain rapport and customer satisfaction.

Successfully coordinated 3 simultaneous manufacturing projects across Kentucky and Indiana, valued more than $1MM each. Developed precise delivery schedules, maintaining continuous communication with suppliers and development teams to improve inventory turns, accuracy and reduce potential complications.

Championed purchasing and evaluation of diverse steel equipment for fabrication facility. Optimized material costs by utilizing strong negotiation techniques. Successfully maintained 100% turnover of raw steel valued $50K every two weeks.

Collaborated extensively with representatives from Mercedes Benz, DAF Truck, MTU and other international business partners. Nurtured long-term professional relationships by providing world-class customer service and clearly communicating production processes, emphasizing transparency and accuracy when detailing information. PROFESSIONAL HISTORY 1998 - PRESENT

Xtreme Engineered Floor Systems Price Koch Industries Concrete Preparation Service Robert Bosh/Kentwood


Bachelor of Science in Production Management

Ferris State University, Big Rapids, MI

Associate of Art in Drafting and Tool Design

Ferris State University, Big Rapids, MI

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