Summary

Highlights

Accomplishments

Kayla Maran Montanez

**** *** **, ******* ** 30012

Cell: 404-***-****

ac4d2j@r.postjobfree.com

I have learned many valuable lessons while growing up, but perhaps none as important as these skills I have acquired from dealing with the public in a business environment. Through these experiences, I have learned to be Food service worker with fast food, retail and customer service experience. Trained in food safety and handling. Customer-oriented fast food worker with deep experience with POS systems, food preparation and safety regulations. patient with those who need my assistance. I am determined to do whatever is necessary to ensure the highest level of customer service. I seek a position where I can fully utilize my talents in a friendly atmosphere for the mutual benefit of both customers and shareholders. I am confident that I can prove to be a valuable and trustworthy asset to your company. Below are some of my previous work experiences. Personable and responsible Cashier with 4 years in retail and customer service. Solid team player with upbeat, positive attitude. Reliable and punctual

Cash handling

Reliable team worker

Neat, clean and professional appearance

Delivers exceptional customer service

Proven leader

Engaging personality

Excellent multi-tasker

Food and beverage handling expert

Kitchen productivity

Strong customer relationship builder

Ability to handle fast-paced environment

Ability to handle/resolve problems

Cash handling

Strong lead development skills

Goal-oriented

Active listening skills

Strong organizational skills

Courteous demeanor

Energetic work attitude

Customer service expert

Telecommunication skills

Menu development skills

Proven leadership skills

Reliable, punctual and committed to customer

service

Strong restaurant serving experience

Well groomed

Willing to work under pressure

Team-oriented

Written and oral communication skills

Good personal hygiene

Works well under pressure

Able to work in a fast paced environment

Able to work with hands continuously

Excellent guest service skills

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow. Sales

Consistently generated additional revenue through skilled sales techniques. Recognized by peers and management for going above and beyond normal job functions Answered telephone calls and responded to inquiries. Greeted each customer with friendly eye contact.

Performed all transactions in a cordial, efficient and professional manner. Experience

Education

Trained new employees.

Increased customer attendance at weekly Bar Trivia night by providing fast and friendly service. Supported all kitchen operations when chef was absent. Taqueria2014 De Mami October 2014 to December

Cashier

Conyers, GA

Excelled in exceeding daily credit card application goals. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Achieved high sales percentage with consultative, value-focused customer service approach. Computed accurate sales prices for purchase transactions. Worked as a team member performing cashier duties, product assistance and cleaning. Assisted customers with store and product complaints. Guaranteed positive customer experiences and resolved all customer complaints. Processed and issued money orders for customers. Maintained adequate cash supply in cash drawers in multiple checkout stations. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. San2013 Juan Cafe May 2011 to June

Server

Conyers, GA

Accepted payment from customers and made change as necessary. Prepared and served hot and cold beverages Prepared coffee-based and other beverages on request; serve prepared pastries and other food items Accepted payment from customers and made change as necessary. Assisted co-workers. Assisted diners with seating as needed Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers Greeted guests and sat them at tables or in waiting areas Informed patrons of establishment specialties and features Inspected dining and serving areas to ensure cleanliness and proper setup Maintained contact with kitchen staff, management, serving staff, and customers Notified kitchen personnel of shortages or special orders Oversaw kitchen employee operations to ensure production levels and service standards were maintained Received and recorded patrons\\' dining reservations Set up banquet tables Set tables with clean linens, condiments, and other supplies Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Rockdale2016 County Highschool

High School Diploma

Conyers, GA, USA

Contact this candidate