Shikha Seth

: +91-999*******: ac4d18@r.postjobfree.com

HIGH-IMPACT OPERATIONS / ADMINISTRATION MANAGER

Positioned to deliver leadership excellence, proven resource maximization methodology, innovative operational efficiency, and cost reductions

Enthusiastic problem-solver with keen ability to rapidly assess diverse situational challenges, develop action plans, and lead team to meet or exceed targeted goals

PROFILE SUMMARY

Accomplished operations and performance-management professional with more than 12 years of solid operations, strategic-planning, business-expansion and organizational-design experience. Motivated achiever and proven bottom-line contributor with solid record of revenue recovery and cost reductions through process redesign, savvy contract negotiation, organizational reengineering, and human-resources management. Effective communicator and relationship-builder with superior detail orientation who gathers & imparts information effectively across all management, department, and discipline levels and engenders collaborative spirit, consistently resulting in extraordinary outcome

AREAS OF EXCELLENCE

Operations & Process Management

Training & Development

MIS Reporting / Documentation

SLA/TAT Management

SOPs Development

Regulatory Compliance

Operational Risk Management

Budgeting & Cost Reduction

Growth Planning & Profit Management

Organizational Re-engineering

Complaint Analysis

Customer Relationship Management

Team Building

CAREER CONTOUR

Growth Path:

July’03-Nov’04 Underwriter, Mumbai (Executive / Assistant Manager) at Tata AIA Life Insurance Co

Dec’04-March’08 Distribution Operations (Assistant Manager) at Tata AIA Life Insurance Co

Aplril’08-May’09 Distribution Operations (Manager) at Tata AIA Life Insurance Co

June’09-Aug’10 Cluster Operations Manager at Tata AIA Life Insurance Co

Sept’10-June’12 Zone Operations Training and Claims Manager at Tata AIA Life Insurance Co

Aug’14-Till Tate Corporate Sales and Team Leader at Louise Blouin Media

Key Result Areas as Corporate Sales and Team Leader:

Managing a team of 20 people across different regions

Keeping record of the adverts deadlines for our various issues

Handling Client queries within a TAT of 1 day itself

Selling across to the client our existing or new products

Sold till now adverts worth $6000

Updating and handling our social media accounts such as twitter and facebook

Updating customer interface portal for clients and ensuring that information is accurate and up to date

Key Result Areas as Zone Training Manager at Tata AIA Life Insurance Company:

Developing & managing refresher training to the existing employees (approx. 250) on

fixed regular intervals.

Designing content of refresher training and incorporating recent changes in the guidelines

Ensuring Testing and Certification of all employees post completion of every refresher course.

Ensuring errors free transactions at various service touch points and improving quality of Business.

To plan comprehensive functional induction training for the new recruits, focusing on their job profiles.

To identify & analyze soft skills of the employees.

Organize workshops or seminars to nurture and develop them further.

Organize special training sessions to identify and nurture subject matter experts.

Publishing reports & share data pertaining to training developments & measure training Impacts.

Implement new strategic projects for the National Training Forum

Was heading North Zonal team of Claims.

Coordinating with Third party investigators to ensure that the investigations are carried our as per the company standards.

Managing my team and ensuring that overall TAT’s are being maintained.

Conducting regular training sessions to maintain the quality standards of the Claims Process.

Key Result Areas as Cluster Manager at Tata AIA Life Insurance Company:

Managed team of 9 branches with a team of 30 employees.

Structured engagement with channel partners/sales managers.

Reviewing and auditing the branches once a month to ensure that branches are adhering to the defined SLA’s.

Ensuring timely closure of queries and complaints.

Statutory & HR compliance of branches.

Regular monitoring of Persistency for the cluster.

Key Result Areas as Distribution Manager at Tata AIA Life Insurance Company:

Managing Distribution operations for entire North Zone.

Supervising branches to ensure nil findings in Audit.

Providing support to entire North zone in terms of issues and escalations.

Imparting training to all new joinees about the function.

One point contact between HO and north zone for resolving issues.

Organizing monthly meetings with the agents and employees to provide better services.

Developing & managing refresher training to the existing employees on regular intervals.

Publishing reports and various other MIS effecting the business needs.

Involved in various projects and development of new processes.

As Underwriter:

Identified risk areas for the organisation, placed effective control mechanisms and mitigated losses on account of fraudulent claim practices; also designed risk policies for the organisation from claims control perspective and ensured that actual losses do not erode the actuarial pricing assumptions

Assessed the claims, managed pay-outs and claimant queries/complaint, attended disputes tribunals and found amicable solution for the same

Reviewed insurance policy applications submitted under various Life Insurance Schemes; conducting assessment of risk attached to each Life Insurance Policy

Provided assistance in medical underwriting with a sum assured limit upto 50 lakhs

SCHOLASTICS

Birla Institute of Managemet Technology (2002-2003)

Post Graduate Diploma in Risk Management

Overall Grade:A

Delhi University, Kamala Nehru College (1998-2001) New Delhi

Bachelor of Commerce (Honors)

Honor: Distinction in Financial Management, Economics & Costing

Overall aggregate: 67%

St. Anthony’s Sr.Sec.School New Delhi

CBSE Higher Secondary (A.I.S.S.E), June 1998

Majors: Maths, Commerce, Accounting and Economics

Overall Aggregate: 75%

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