Abidemi Oni

**** ********* ***, **********, ** **191

202-***-****

ac4d0s@r.postjobfree.com

QUALIFICATIONS SUMMARY

Information Technology graduate, who is looking to secure a challenging position in an Information Systems and Technology field, which provides the opportunity for upward mobility based upon quality performance. I can utilize my skills in system analysis, data analytics, support and management of information systems to help manage projects as a future Project Manager.

TECHNICAL SKILLS

Software: TCP/IP Networking, VPN, BMC Remedy, Visio, Salesforce, software installations, and troubleshooting windows operating systems. Active Directory, McAfee Antivirus, Folder permissions, Routers, Administered group policy updates, system updates, MS Windows, Macintosh OS, MS Office (Word, Excel, PowerPoint, Outlook, Exchange and Access), Operating Systems ( Windows XP/Vista/7/8/10, Windows 2000 Professional), O365, SharePoint, Google Docs, Sheets, Slides, Mac OS, Apple OS, Adobe, Symantec Antivirus, Virus/Malware/Spyware

EDUCATION

Bachelors of Science in Information Systems and Technology Dec 2016

Old Dominion University – Norfolk, Virginia

CERTIFICATIONS

PMP (Expected March 2018)

ORGANIZATIONS

Information Systems & Project Management Professionals (ODU ISPMP)

WORK EXPERIENCE

Tekwiz Solutions – Richmond, Virginia

Help Desk Specialist – January 2017-Present

Analyzing employees problems and providing instant and long-lasting solutions on hardware, software, and network issues

Installing and upgrading hardware and software and configuring systems and applications

Creating login IDs and resetting passwords for employees to access work stations

Recording, tracking, and documenting problem-solving process

Managed user accounts and group policies using Active Directory

Oni Motors – Alexandria, Virginia

Data Analyst- June 2016-December 2016

Utilized SAS statistical software to track and analyze data

Optimized data collection procedures and generated reports on a weekly, monthly, and quarterly basis

Used Microsoft Excel to create pivot tables, used VLOOKUP, and other Excel functions

KeduTV – Woodbridge, Virginia

Help Desk Intern/Analyst – August 2014-February 2016

Provided Tier 1 and Tier 2 technical support to clients on software and hardware issues

Researched and recommended installation of advanced applications and anti-virus software

Maintained end-users work stations, laptops, and electronic devices

Prioritized and escalated problems to Tier 3 level and followed up with solutions

Worked with BMC Remedy and tracked help desk requests

Visited employee's work stations, analyzed root cause of problems, and delivered solutions

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