Deepa Kisan Chavan

E-Mail : ac4cvu@r.postjobfree.com

Contact : 705-***-**** / 779-***-****

Currently working with

10th May 2017

Turnaround International (Medical Billing)

Pune

Role – A.R (Back office Executive & International Semi Voice Process)

1.Data entry, IMR Process

2.Jobs Creating & Compiling

3.Achieving the Allotted Individual Targets for the Day, Week & Month

4.Making a data entry file & faxing to the client

5.Taking follow up on calls about the fax & the unpaid bills

6.Making Record Requests

7.Making final determination letters & notice of authorization letter

Worked with

Jul 2015 – Feb 2017

Amoda Infotech Pvt. Ltd

Pune

Role: Sales Officer (Inbound & Outbound Voice Process)

1.Data entry,

2.Calls validation,

3.Deals verification from merchant.

4.Updating schemes on portal

5.B to C Process

Role: Team Leader (Customer Care & Sales Support Team - Oct-2015 - 2017)

1.Responsible for call center team & customer Feedback

2.Handling back office work & inbound & outbound process.

3.Data entry, Calls validation, deals verification from merchant.

4.Setting calls target according data.

5.Motivating the Team to achieve the targets set for the day week & month wise.

6.Providing training to the new joining of call center team.

Worked with

From Mar 2008 - Jun 2014

Reebok Kalyani Nagar (Tristar Retail Pvt Ltd)

Pune

Role: Sales Executive

1. Created and maintained team relationships.

2. Building tie ups and involving more of corporative sales

3. Achieving the Allotted Individual Targets for the Day, Week & Month

4. Co-ordinating and follow ups with Store Manager for Customer requirements

5. Building up strong relation with the customers

Role: Assistant Store Manager (Aug – 2009)

1. Handling the Store Sales & Customer Requirement

2. Setting Sales Target for various store on the basis of yearly analysis & field survey

3. Managing the Stores Claims from time to time.

4. Handling the entire petty cash and banking process

5. Informing Regular Customers about new arrivals and schemes by calls, messages and email to increase the sale.

6. Getting up with new Innovative Ideas to increase the sales

Role: Store Manager (Aug – 2010- 2014)

1.Enhance the customer experience by leading team of Store Manager’s in providing strong levels of customer service and resolved all problems at the store level.

2.Providing training to new Store Manager’s & staff, evaluation and work schedules.

3.Utilized merchandising skills to drive sales through effective merchandise presentations and manage inventory

4.Responsible for every phase day-to-day stores operations & reporting.

5.Enforced loss prevention policy and awareness on the floor in order to control external Shrinkage.

6.Responsible for personnel management, merchandise selection and presentation and stores operations.

7.Handled sales tracking and reporting, inventory control and employee payroll.

8.Placing refill orders for various stores as per the customer requirements from time to time.

9.Motivating the Team to achieve the sales targets set for their

10.Responsibility of manpower.

Education:

S.S.C Passed In 2004

H.S.C Passed In 2006

F.Y.B.A (A.T.K.T) in 2007

Additional Qualification

Good Computer Knowledge

MS-CIT Pass with 72%

Familiar in working on Word Excel & Power point (Good Knowledge of Logic & Shopper software)

Knowledge about Distribution, Marketing and Retail Management

Ready to Travel.

Personal Details

1.Contact Address : New Laxminagar Yerawada, S.R. No-12, Lane No-28, Pune-6

2. Date of Birth : 18th March 1987

3. Marital Status : Married

4. Hobbies : Reading & Listening Music

Thanking You….

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