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Customer Service Manager

San Tan Valley, Arizona, United States
February 05, 2018

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Dana Massey

San Tan Valley, Arizona


Summary Statement

Administrative professional with in-depth experience providing assistance to high-level executive leadership in corporations. Exceptional communication skills with focus on diplomacy and effective interaction with executives, staff members and customers. Self-directed professional able to work effectively, individually, or as team member. Demonstrated ability to prioritize and manage multiple tasks. Effective communicator with the ability to bridge the business customers and clients. Ability to help companies increase their return on investment.


15+ years of Retail Management experience

Experience in supervising, training, hiring, scheduling, planning, and personnel

Time management, production, and organization

Self-motivated, organized, self-starter, and result oriented

Compassion for people and their families and very understanding

Employment History

2017 to Present – Saddleback Golf Cars – Laguna Hills, CA

Drive trucks loaded with golf cars all over Southern California.

Deliver new and used golf cars to customers and also repaired cars.

Do quality control before heading out on assignments.

Maintain service and working ability of trucks.

Market to new customers and maintain relations with current customers.

2014 to 2017 – Family Service Counselor - Fairhaven Memorial Services - Mission Viejo, CA

Help arrange Funerals for families who’s loved one have passed away.

Organize all aspects of the Service from meeting with the families at the initial visit,

until the final Services have been completed. Attention to Details on paperwork, computer, and face to face interaction with the families and everyone involved in the organization.

2008 to 2014 – Merchandising Supervisor - Rite Aid Corporation - San Juan Capistrano, CA

Responsible for overall operations which include customer service, inventory control and merchandising.

2005 to Present – Self Employed - Mobile Notary Public and Process Server

All Mobile Notary Services that travels all over Southern California.

Loan Document Signing Specialist.

Legal Process Server and Court Doc Courier.

Notarize Cremation papers and Power of Attorneys, Healthcare Directives, etc.

2004 to 2006 - Realtor and Loan Consultant – GTO - Irvine, California

Worked with mentor on Real Estate Transactions and Loan Originations with a financial company.

2002 to 2004 – General Manager – Staples Corporation - Mission Viejo, California

Manage and over-seeing the daily operations of retail store.

Duties include conducting hiring, training, marketing, merchandising.

Inventory control, duplicating department, front line cashiers, service desk and sales staffs.


San Diego State University, California - B.S. Degree in Business Management

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