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Manager Operations

Denver, Colorado, United States
February 05, 2018

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Education BA in Speech Communications, December **01

Emphasis in Secondary Education

Metropolitan State College of Denver

Highlights As the Operations Manager for two primary care practices, I have been tasked with operational and financial improvements to aid in the growth of these newly formed practices. I have additionally coordinated several grant efforts and helped to substantially grow a pre-collegiate program for the University of Colorado Denver.

Professional Experience

The University of Colorado College of Nursing March 2016– Present

Operations Manager, Campus Health Center and CU HealthCare Partners @ Belleview Point

Responsible for EHR upgrades, trouble shooting, improvement processes, and downtime procedures.

Manage accounts receivable and arrange payment processes according to University policy for individual accounts as needed

Serve as liaison between clinic and patients, collaborating physicians, community members, and others as needed

Assist with development, use, analysis, and feedback of clinical performance measurement indicators, processes, and audits

Order and maintain medical equipment and supplies

Supervised receptionist and medical assistants

The University of Colorado College of Nursing January 2014 – July 2016

HRSA iCARE Grant Project Coordinator

Tracked and reported team goals, standards of care, and implementation plans as they related to health care improvements at both locations of this nurse led Federally Qualified Health Care Center

Participated in the electronic health record implementation and redesign team to provide feedback and input regarding the use of the clinic’s electronic health record, reporting features, and training plans regarding ICD 10 implementation.

Responsible for HRSA required UDS reporting, bi-yearly HRSA progress reporting, and grant budget management

Communicated and strategized with the administration and staff at Sheridan Health Services to promote iCARE team goals and needs surrounding improvement of systems of care and clinic work flow

Responsible for coordinating activities, meetings, and data collection for various provider-led teams housed at both locations of Sheridan Health Services, Inc.

The University of Colorado College of Nursing October 2010 – January 2014

HRSA Grant Project Coordinator, i-LEAD Master’s Specialty Option Program, Informatics Master’s Specialty Option Program, HITEC Grant Funded Certificate Program.

Organized meetings and attended professional conferences for the purposes of recruitment and community awareness

Tracked grant funding and budget to complete year-end reports for HRSA, ARRA

Responsible for student recruitment, retention, and enrollment for all online Master’s and Certificate programs

Managed and maintained all student program plans, enrollment, and enrollment statistics

Created and maintained both NING and Linked-in social media sites for students, faculty, and community professionals

Updated and maintained program web site

The University of Colorado Denver July 2004 - October 2010

CU Succeed Program Coordinator

Responsible for coordinating over 350 courses offered to 6000 high school students from over 75 high schools throughout Colorado each year

Managed and maintained all student, course, and instructor records utilizing a People Soft based student management system and extensive Access database

Created and disseminated all communications to high school students, faculty, parents, and district administrators regarding program information, enrollment, and billing

Collaborated with UCD Registrar and Bursar to help create new technologies pertaining to the enrollment process and program information

Marketed the program through personal school visits and conferences

Updated and maintained all applicable information for the program website

Responsible for student supervision

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