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Human Resources Customer Service

Tampa, Florida, United States
February 05, 2018

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Halcyone E. Williams ● 718-***-****

Professional Summary:

Human Resource Professional with over 10 years of experience in employee recruitment, conflict resolution, training and development, benefits, new hire orientation and on-boarding. Extensive experience building relationships and collaborating with Management and Employees at all levels. Continuously working to achieve the highest professional standards and customer service with a keen focus on building an employee-oriented culture, internal and external client relationships and embracing new challenges. Currently seeking opportunities as an HR Generalist or any of the specialty areas within HR.


Master of Science/Human Resources Management, 2017

PACE University, Lubin School of Business

Relevant Coursework: Organizational Behavior and Leadership, Negotiations and Bargaining, Training and Development, Strategic HR Management, Appraisal Compensation and Assessment, Human Resources Management, Recruitment and Staffing, Employment Law and Comparative Business Systems and Cross-cultural Management.

Bachelor of Liberal Arts, magna cum laude, 2010

The City University of New York, New York, N.Y.

Major: Liberal Arts/Human Resources - GPA: 3.7

Career Experience:


Human Resources Representative 2012 - Present

Primary point of contact for CHRO and the Global HR Management Team.

Collaborate with Global Talent Management team on design of talent review portal for assessing employees in management and executive career tracks; create talent review playbooks to share results with business unit leadership.

Collaborate with Global Talent Acquisition team with full cycle recruitment efforts. Identify process issues and implement new strategies to improve on-boarding experience for new hires including C-Suite Executives.

Partner with Global Head of Campus Recruitment to plan and execute campus initiatives. Source, Screen and interview applicants for campus hiring programs.

Provide coaching to employees on issues of employee relations and recommend effective solutions that are in alignment with the company’s core values while reducing liability.

Support HR Operations Team with US employee record modifications to ensure that we meet regulatory compliance standards.

Drive employee engagement by implementing programs and events aimed at creating and sustaining company culture to improve engagement and morale.

Work with Human Resource Business Partners on projects and ad hoc assignments as necessary.

MACQUARIE HOLDINGS (U.S.A) INC. New York, NY Human Resources Coordinator 2009 - 2012

Primary point of contact for Head of HR for the Americas and HR Leadership Team.

Successfully conducted on-boarding for all HR New Hires.

Primary contact for various reporting and updates on behalf of the HR Americas team (e.g. Business Services requests, headcount numbers, seat allocations, Accounting for staff, ITG equipment etc).

Trained HR staff on systems and procedures. Coordinated with internal and external contacts through appropriate channels, as required.

Primary point of contact for HR Teams (People & Performance, Recruitment, Compensation & Benefits, and Employee Operations etc.) with special projects as needed.

Main point of contact for team-specific accountabilities (Camp Macquarie, Incident Reporting System, etc.).

MORGAN STANLEY New York, NY Human Resources Coordinator 2007 – 2009

Senior Administrative Assistant 2005 - 2007

Assisted the Executive Director of HR and three additional HR Executives under the Merchant Banking Division.

Point of contact for client inquiries regarding HR policies and procedures. Applied general guidelines to specific issues to produce answers and solutions to clients that made sense.

Worked with Immigration vendor regarding employee visa applications, classifications H-1B, L-1, E3, and F-1 status inquiries. Partnered with HRBP and Hiring manger to ensure timely processing of all paper work as well as payroll to ensure smooth transition of employee.

Facilitated internal mobility transfers and worked with the relocation team to manage short term and long-term assignments, local transfers and expatriate assignments.

Worked with the Recruitment team on full life cycle recruitment. Posting jobs, reviewed resumes to identify qualified candidates, phone screened candidates, scheduled interviews, hired into systems and processed all new hire paperwork and other tasks as assigned.

Tracked and coordinated all leaves of absences to ensure conforming to policy and procedures.

Conducted exit interviews, entered termination information into PeopleSoft.

Managed the background check process (CARCO), identified and escalated major issues/concerns.

Entered employee record changes and updates.

Coordinated the logistics for Global reductions in force, including pre-event preparation, day-of processes and post-event document tracking and follow-up.

Business Skills:

Proficient in MS Windows, Word 7.0. Excel, PowerPoint, Outlook, PeopleSoft 9, Workday, People Click, SharePoint, Extensity Employee Expense Reimbursement System, WorkSite, T360 eBilling and Matter Management System, Cliqbook, Concur, Tangoe. Licensed notary public.

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