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Order Management, Customer Service, Onboarding, Inventory Control

San Jose, California, United States
February 05, 2018

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David Anderson

**** ******* **, *** ****, California 95135 (408) ***-****

Well organized consumer electronics professional with strong attention to detail, practical knowledge of order and inventory management processes and a willingness to get the job done.

Reduced back order repair items by 50% over a six month period

Received Customer Satisfaction Award for interaction with internal/external customers for RMAs

Acknowledged for working closely with manufacturing to solve problems and handle emergency shipments

Skills and capabilities:

Order Management

Customer Service


Production Control

Revenue Recognition

Material Management

Inventory & Logistics


Report Generation

Equinix, San Jose, California (2017 – Present)

Onboarding Specialist: Responsible for contacting Data Center customers and setting up/performing Onboarding Sessions, explaining use of new Portal, Policies and Procedures. Maintain database with new customer contact information. Performed post-Onboarding calls to customers. Handled customer inquiries related to Onboarding activity.

Intel, Santa Clara, California (2016 - 2017)

Inventory Management: Responsible for receiving, stocking, transferring and issuing of all inventory in and out of a lab. Maintaining 2 inventory databases (Priority and internal Intel) with daily transactions updating location, calibration info, ownership etc..Reconciling inventory discrepancies. Performed complete inventory. Work closely with team members onsite and offsite.

Rotorsport, Santa Clara, California (2014 – 2015)

Mechanic: Performed a variety of minor and major repairs on automobiles. Placed and coordinated orders for automotive parts, shop equipment and supplies from numerous vendors. Kept shop stocked with parts and supplies. Provided excellent customer service to customers and vendors via the phone and in person.

Coherent, Santa Clara, California (2010 – 2012)

Global Logistics Services: Oracle 11i database – Entered intercompany orders for defective material.

Responsible for Report creation: Inventory, Weekly Production, Quarter End, Inventory Variance, Depot Repair, Third Party Logistics Inventory. Created Quarter End and Repair Depot metrics and logged into corporate database to allow global access to the data.

Logitech, Fremont, California (2007 – 2009)

Inventory Control Analyst: Oracle 11i database – Logged data entry receipts for 10 warehouses located within the United States and Mexico. Confirmed all warehouse shipments and receipts within Oracle 11i. Reconciled all warehouse inventory discrepancies. Verified SOX information and product price changes for accuracy.

Symmetricom, San Jose, California (2003 – 2007)

RMA Administration: Oracle 11i database - Entered RMA orders and tracked through the system to ensure timely shipment. Worked closely with Symmetricom repair sites and interacted with customers worldwide to provide data regarding shipping, scheduling, and invoicing of their RMA’s. Maintained files of open orders.

Agilent Technologies, Santa Clara, California (2002 – 2003)

Technical Information Services: Oracle 11i database - entered bills of materials and product information and wrote procedures for Data Management. Performed Customer Service duties and attended production meetings.

Rational Software Corporation, Santa Clara, California (1994 – 2002)

Sales Coordinator/Order Entry Specialist 1996- 2002

Oracle 11i, Oracle 10, and Oracle 7 databases - Entered customer purchase orders and tracked through the Order Management process. Interacted closely with customers as well as Shipping, Sales, Purchasing, and Contracts Departments to ensure orders were entered and shipped correctly. Coordinated orders for internal procurement for North America. Provided primary Order Administration/Sales Coordinator assistance to the South West, North West, South East, and Canadian Districts. Maintained backlog reports of POs inappropriate for data entry.

Becton Dickinson Systems, San Jose, CA (1990 – 1994)

Material Controller II, 1992-1994

Acknowledged for excellent customer service and ideas which resulted in overall department cost reductions.

Performed daily cycle counts, verified transactions, handled domestic and international shipping and data entry. Received parts into Finished Goods, processed RMAs, and handled and stored FDA approved material. Reconciled inventory discrepancies. Maintained the data entry, labeling, and ordering from off-site warehouse.

Education: Santa Clara Vocational School – Computer Operations Courses

Blackford High School, San Jose, CA

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