BELINDA RICKS

** ******* ******. *** *****, CT **519 ac4ct1@r.postjobfree.com 347-***-****

EDUCATION

City University of New York at Staten Island, Staten Island, New York

Bachelor of Science in Economics

University of Liberia, Monrovia, Liberia

Associates of Arts in Accounting

PROFESSIONAL EXPERIENCE

Yale University, New Haven, CT December 2017-

Office Assistant-Contribution Processing(Temporary Position)

In accordance with university policies and procedures, perform data entry for gifts on all constituent types within the fundraising CRM database

Process gifts received from multiple channels, including preparation of the Receipt Identification Form(RIF) for batch entry

Record and update matriculated student data from automated feeds and manual data entry

Read, interpret and verify the gift and biographical information supplied from different source documentation and confirm identities of entities

Perform research as needed to validate the accuracy of the data that is being processed

Perform other administrative functions as needed

Richemont North America, Shelton, CT

Collection Analyst (Temporary Position) August 2017-Sept 2017

Communicated with clients regarding billing inquiries and issues.

Researched disputes on delinquent account balances and corrected errors including misapplied payments.

Evaluated allowances for bad debts and write offs.

Generated payment, debits, and collection spread sheets monthly.

Apply credits against open invoices

Apply credit cards payments to accounts

BAE Systems, Milford, CT

Billing Specialist (Temporary Position) December 2016-June 2017

Updated billing records with contract information and product information changes.

Researched and responded to billing inquiries of customers.

Processed credit and debit transaction adjustments.

Ensured accurate monthly billing by efficiently reviewing uploaded reports.

Reviewed invoices for error prior to mailing and created manual invoices when necessary to reflect accuracy.

Richemont North America, Shelton, CT

Collection Analyst (Temporary Position) August 2016-October 2016

Communicated with clients regarding billing inquiries and issues.

Researched disputes on delinquent account balances and corrected errors including misapplied payments.

Evaluated allowances for bad debts and write offs.

Generated payment, debits, and collection spread sheets monthly.

Apply credits against open invoices

Apply credit card payments to accounts

Radio Frequency Systems, Meriden, CT

Project Coordinator (Temporary Position) October 2015-May 2016

Collected pertinent customer data from communication and directed information to the appropriate associates.

Assisted team through researching and collecting technical information.

Assisted in the creation and development of the Application Engineering sales tools, reference tables and training modules for customers.

Coordinated the logistics, marketing and sales support related to customer and department technicalities.

Neopost USA, Milford, CT

Collection Specialist April 2011-October 2014

Processed customer payments(checks, credit card) and researched payment discrepancies.

Processed client refunds, account reconciliations, credit memos and bad debt write offs.

Submitted delinquent accounts to third party collection agencies and attorneys for lawsuits.

Maintained administrative tasks.

Affiliated Computer Services (XEROX), Staten Island, NY February 2003- October 2010

Accounts Specialist

Customer Service Representative

Received and processed payments for customers( checks, credit cards and money orders.)

Trained new employees to increase their knowledge and performance.

Analyzed unidentified payments using internal database.

Properly processed misapplied payments.

Provided exceptional customer service by professionally and timely resolving complaint and inquiries

SKILLS

Microsoft Office ( Excel, Outlook, Powerpoint Word), Siebel, Oracle, SAP, Hopper and Blackbaud CRM

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