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Administrative Assistant Customer Service

Kissimmee, Florida, United States
25,800 - 35,000
February 05, 2018

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Carolyn Henry

**** ******* ***** *****

Orlando, FL 32837

Home: 321-***-****



**/**** ** *******

Dialogue Direct


Worked with our nation's top healthcare providers to qualify and assist customers with enrollment, providers with requested information, and pre-enrollment inquires. Emphasized and established relationship development throughout our organization, through which our company created positive relationships with each other.

Assisted Medicare-eligible individuals telephonically in the following ways:

Presented Market plans from multiple states

Educated clients about health care options

Qualified for clients for meetings and appointments

Provided objective information pertaining to coverage, annual notice of chance, pharmacy/network coverage, and drug formularies

Secured and verify enrollment into appropriate plan

Answer incoming calls and assist customers as needed

Achieve results through teamwork

Maintain composure in escalated situations

Operate accurately & efficiently in a fast paced environment

Handle multiple responsibilities at one time

10/2015 – 9/2016

Top Talent Staffing

Administrative Assistant

Reconcile accounts and working with vendors

Accounts Payables/ Receivables

Direct Purchases

Working with data and reports

Set up filing system

3/2005 – 10/2015

4C – Orlando, FL

Accounting Associate

Arndt, Cheryl

Accounts Payable Process

Invoices Payment Transactions

Purchase Orders and working with vendors

Vendor Negotiations

Spreadsheets & Accounting Reports

Accounts Receivables

Working with vendor records

Direct Purchases

Working with providers

Working with data and reports

7/2000 - 3/2005

Morgan & Morgan - Orlando, FL

Legal Administrative Assistant

Smith, Laurie

Updated general ledger

Balanced cost and trust accounts

Vendor payments

Bank reconciliations

Purchase Orders

Expense reports/check writer/check requests

Reconcile accounts and working with vendors

Accounts Payables/ Receivables

Direct Purchases

Journal Entries/ General Ledger


Working with data and reports

1/1989 - 7/2000

USA Today - Orlando, FL

Accounting Clerk

Christopher, Linda

Accounts payables and receivables

Data entry/ invoice billing

Month closing accounts payable

Vendor payments/Expense Reports

Purchase Orders

Inventory/Marketing/District Sales

Working with data and reports

Customer Service


Bachelor of Science, Accounting

Florida Southern College, Lakeland, FL

Life, Health and Annuity - 215 State of Florida License


Microsoft Excel, Word, PowerPoint

Microsoft Excel Data Management,

AS400, EFS, EDI, QuickBooks

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