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Administrative Assistant Customer Service

Lawrenceville, Georgia, United States
February 05, 2018

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**** ******* **** ***** ******, GA 30096 718-***-**** LinkedIn MShelton6865

Senior administrator supporting C-Level Executives and VPs in high-profile firms, corporations and organizations.

Dynamic professional astute in multitasking in demanding office environments

Cost reduction strategist and financial analyst

Strong communicator with the ability to collaborate effectively with diverse clientele

Organized project manager with an eye for meticulous detail, increasing productivity and efficiency

Innovative problem solver who thinks outside the box to find effective, permanent solutions

Influential team leader and trainer

Immediate Value Offered

Organizational Excellence: Reduced unnecessary paper use by 80%, decreasing costs and boosting electronic resource use. Effective Planning: Coordinated events for up to 2,000 attendees and increased attendance by 300%. Revenue Growth: Generated $45M revenue increase for engineering firm by consolidating marketing and branding materials.

EMPLOYEE BENEFIT ANALYST/REMOTE ANALYST (eff 06/2017) USI Insurance; Ft. Lauderdale, FL. /Atlanta, GA 2/2016-Present Support Employee Benefits department in renewing client benefit options. Analytical responsibilities include: renewal presentations/deliverables, claims and financial reporting, benefits administration (add/terms), account reconciliation, marketing RFPS, as well as providing administrative support to team as required.

■ Conduct monthly accounts reconciliation for large group clients generating an annual revenue of $200K and greater. Deliver monthly reporting for multi-million-dollar clientele.

■ Uncovered nearly $50K for client by clearing backdated adjustments required for employee insurance contributions and reconciling their carrier invoices versus ADP deductions. RESIDENT SERVICES MANAGER

Fetner Properties Inc.; New York, NY 2007-2015

Supported CFO, VP of Property Management and Director of Property Management, providing auxiliary front desk support and interim office management. Supervised department and staff while training and leading 2 onsite and 12 offsite employees. Oversaw customer service requests and managed rental and commercial building amenities and resources.

Established partnerships with local and state vendors to offer services and savings for residents. Facilitated resident relocation following Hurricane Sandy.

Managed annual budget of $400K, exceeding distribution and appropriation expectation each year. Initiated new Resident Services department, personally drafting all marketing and administrative materials. Reviewed proposals and vendor bids, renewed existing contracts, on-boarded new staff.

Increased holiday event attendance 300% by conceptualizing new themes, hiring new entertainment providers and caterers, utilizing social media and developing on-site marketing.

Coordinated property and portfolio-wide events, ranging from 400-2,000 guests per event ADMINISTRATIVE ASSISTANT (via Staffing Resources)

Kaiser Permanente; Atlanta, GA 6/2017-11/2017

Served as interim/temporary administrative assistant for Senior Director. Daily responsibilities included extensive calendar management, meeting coordination, minutes/dictation, conference center/room management, on demand projects and basic administrative support.

Administrative Professional Office Support Specialist Optimizing the Bottom Line by Streamlining Office Operations

Executive Support Staff Training & Supervision Project Management A/P and A/R Financial Analysis Software: MS Office Suite (Excel, Outlook, Word, etc.), QuickBooks, MRI, AS400, Property Management and CRM Software Professional Experience

Temporary Assignments/Placements



Weitzer Communities; Aventura, FL (Weitzer Communities via The Premier Group) 2015-2016 Provided administrative support to C-level executives at Weitzer Communities serving as a liaison between executive management and on-site construction staff during development build-out. Assisted in contract preparation and closings for townhomes and condominiums and interim condominium association representative until occupancy met minimums for ownership representatives.

■ Streamlined office operations and cleared A/R & A/P backlog backdating over one calendar year.

■ Decreased office paper waste by 80% by developing online forms and promoting electronic communication. Chief Concierge - Cipriani Residences, New York

Front Desk and BOH responsibilities including scheduling and VIP clientele management during press and media events Administrative Assistant – Related Properties, New York

Directly supported a team of 8-12 executives, including department directors. Coordinated travel arrangements, scheduled and prepared conference rooms for staff meetings, drafted PowerPoint presentations and prepared expense reports. Prepared media kits, press releases and other materials Marketing Director & Administrative Assistant– Warren Panzer, New York

Directly reported/supported President and Vice President in all phases of business operations as Director of Marketing.

Managed visuals and material inclusion for RFP submission required for state and federal contracts. Developed and implemented marketing strategies to solicit new accounts for Warren & Panzer Increased annual revenue by $45M by overhauling marketing materials, redeveloped branding collateral and updated website and online presence. Fordham University; Bronx, NY

Bachelor of Arts


Sullivan & Cromwell

Winthrop, Stimpson, Putnam & Roberts

Willkie Farr & Gallagher

Additional Experience (>10 years)


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