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Customer Service Human Resources

Houston, Texas, United States
February 05, 2018

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Michael Anthony Fisher

**** ***** ****

Houston, TX 77038 US

Mobile: 832-***-**** - Ext:

Evening Phone: 832-***-**** - Ext:


Energetic professional with over 20 years of various work skills. Military service,

management experience, detail orientated, quality conscious, organized, and able to

work in diverse team environments; as well as individual projects.

Work Experience:

Metro Transit Authority

1900 Main Street

Houston, TX United States

05/2006 - Present

Salary: 42,500.00 USD Per Year

Hours per week: 44

Bus Operator

Duties, Accomplishments and Related Skills:

Drives Metro buses to transport passengers over specified route to local or distant

points throughout the city of Houston.

Utilizes excellent customer service skills to assist patrons with various issues such as scheduling, directions, and any other occurrence that may arise within the transit and rail system.

Reports and properly follows up on all accidents or unusual incidents on or near a

Metro bus.

Able to deal with numerous passengers on a daily basis and resolve any issues or concerns that may arise during my course of duty.

Promotes safety awareness and follows all safety and security procedures in an

effort to reduce or eliminate any incidents that may occur while operating the bus.

Supervisor: Human Resources 713-***-****)

Okay to contact this Supervisor: Yes

Methodist Hospital

Houston, TX United States

04/1998 - 02/2013

Salary: 25,000.00 USD Per Year

Hours per week: 36


Duties, Accomplishments and Related Skills:

- Participates in unit, inpatient section, and medical center committees and workgroups as appropriate, including interdisciplinary team huddles, also served on an environmental round committee.

- Develops and manage a tracking system for follow up care such as consults, tests, etc.). Monitors pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work).

- Evaluates patient information and clinic schedule lists to determine whether patient is vested.

- Receives all telephone calls and visitors to the area of assignment (i.e., inpatients, outpatients, families, and friends of patients).

- Answers patient call lights, contacts the appropriate staff to assist the patient/family as needed and follows up to assure the patient /family request was completed.

- Ensures patient demographic data, insurance verification, and means testing is correctly entered into the database.

- Files the results of various tests in the patient's chart for professional staff reference, keeping the record of care current and accurate.

- Searches patient medical and administrative records for specific information (e.g., diseases, diagnosis, type of hospital insurance coverage), to determine patient's eligibility for care, etc., and reports data to physician planning treatment.

- Maintains various logs/roster and documents related to patient activity where applicable.

- Performs statistical work in connection with collection, processing, compilation, computation, analysis, coding, editing, and presentation of statistical data.

- Coordinates travel requests for patients in a timely manner to facilitate discharge to home, the Transitional Care Center or another health care facility.

- Performs other related duties as assigned.

Harris County Adult Probation Department

49 San Jacinto

Houston, TX 77002 United States

03/1997 - 09/2005

Salary: 36,000.00 USD Per Year

Hours per week: 40

Drill Instructor/ Senior Corrections Officer

Duties, Accomplishments and Related Skills:

Worked exclusively with the Probation office, through the courts, in the rehabilitation

of violent offenders as an alternative to prison.

Managed corrections staff and ensured they followed all policies governing the reform of the offender. Oversaw the training schedule for the offender, set safety and security guidelines for staff to adhere to.

Maintained reports and briefed staff on all Boot Camp related issues.

Enforced the rules and regulations regarding discipline and negative behavior to the offenders. Held each offender accountable for his or her own actions while assigned to the Harris County Facility as directed by the courts.

Helped offenders with anger management issues by using individual and group counseling methods to change his or her negative way of thinking.

Assisted substance abuse counselors with those offenders suffering from addiction by listening and talking about the consequences they suffered from drug abuse; to set forth options that will help them stay sober after they are released from the facility.

Maintained professional and technical knowledge by studying applicable state and local laws within Harris County.

Documented observations and actions by radioing information and completing reports of residents who are violating laws within the facility.

Testified in Court against residents whose probation was revoked for violating his or her probation.

Assisted in setting up job placement for offenders once he or she was released back into society.

Supervisor: Human Resources 713-***-****)

Okay to contact this Supervisor: Yes


University of Phoenix, Phoenix, AZ United States

Bachelor's Degree 12/2013

GPA: 3.21 of a maximum 4.00

Credits Earned: 120 Semester hours

Major: Criminal Justice


United States Army- September 4, 1986 to November 26, 1991

Served in Operation Desert Storm

Honorable Discharge

Job Related Training:

CPR/ First Aid Qualified July 2017 to present Commercial License Class B, Defensive Drivers Course, 12/2010







Vincent Young Houston Fire Department



Ulysses Smith Department of Homeland Security


Roderick McKenzie United States Post Office

Postal Worker


Terrance Jones Escorp

PM WIN-T Fielder

254-***-**** Indicates professional reference

Additional Information:

Microsoft Office, Excel and PowerPoint proficient.

Currently studying for Master`s degree in Social Work with 40 credit hours.

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